Big O Tires

This place is a joke. They refused to rotate my tires because they were «bald». The tires had less than 5000 miles on them and passed the quarter test. I don’t appreciate people trying to rip me off. Beware. This place gives mechanics a bad name.

Went to another big o on power road at 5:45 with a leaky tire, they said they were closing at 6 and were not interested in my issue, came to this location and had a completely different experience, extremely helpful and timely and they had the new replacement tire in inventory, very professional, I will continue to take my business here. To this location.

Went in for an oil change. The staff was very professional. They gave me a full run down on the condition of my car. While I waited they had fresh coffee and donuts. I bought a few filters and two tires. No nonsense auto shop. I would definitely recommend these guys.

Apparently, mgmt has changed recently and the feeling is just different. The Hispanic guy there just makes you feel like dollar signs and has no interest in actually helping you solve your problem. There is no more hustle or urgency to get you car serviced in a timely manner. I really loved this place, but will probably just go to Sun devil or Firestone nearby.

Coupons are a bait and switch. I did buy the oil change coupons and every time I went in for the oil the car needed many more repair items. The deal breaker was I had my water pump go out and the dealer changed it under warranty, had to drain and put in new antifreeze too. The dealer did not warranty the antifreeze so I paid for it but i was ok with it. A couple weeks later at BIG O getting an oil change they came in with thier magic color sticks and everything was bad in my car all fluids were contaminated, old or expired and needed changing. The antifreeze stick they showed me reflected it too needed to be changed, I said really it was just done at the dealer and replaced with the water pump. Do yourself a favor go to a repupable mechanic and these guys are just up selling services you dont need IMO. If I owned this Big O my reputation may cause me to run a better business but Profits no matter how we get them are the order of the day. I have extra unused OIL change coupons if anyone wants them. LOL

Place took forever… Come to find out that they didn’t have my oil filter and a hour and a half into me waiting the Napa parts guy pulls up and 10 mins later it was done… Hmmm. But they didn’t even let me know what was going on! Never going back

The manager Steve no longer works there and the last time we took our car in the sales guy told me that the brakes needed to be replaced because they were too thin and that it would be $ 700 for all four wheels. I told them I would do it at home and bought the parts. When I got the wheels off, all the brakes are fine. Pads are like new and the rotors are still very thick and do not have wear channels that you would expect to see from brakes that are too thin.
Probably won’t go here again.
They did a decent job of the oil and air filter change. So I guess there is that.

This August our brakes on our Ford Explorer were grinding metal on metal. This was only 13 months after we had paid $ 435.19 for new brakes and pads at this Big O Tires location on Lindsay in Gilbert. So when I came in I was told that even tho it was past a year they would honor the one year guarantee. So they took a look at the brakes and told me that I needed new calipers, new rotors and new pads. The estimate was $ 707.00 with the credit from the last brake job.
Took it to another shop and found out that we did not need new calipers at all but that the rotors and pads were shot because of such lousy workmanship that Big O Tires did prior.
I was so disappointed that a professional chain like Big O Tires actually tried to deceive us into work that was not even needed and should have covered most of it for the poor job that had been done a year earlier.
I will never go back and will not recommend this business to anyone.

I keep coming back to this shop.
Brought in my Honda CR-​V for an oil change. I was advised for new tires due to wear. This was good because it came with roadside warranty and 1 year of free alignment. The staff are courteous and I feel they are good sales people but that’s about it.
About 3 hrs later, I noticed that my car is leaking oil (this is on their lot), they tried to convince me it was the AC condensation, but I stucked a white paper underneath for them to observe. They apologized and said they will fix it.
However, when I got home, I noticed a puddle of oil on my driveway. Not only I had to go back for 3^rd time, I had to clean up an oil mess. After trying to to convince me that this is normal after an oil change, due to oil getting everywhere, they reseated the oil filter and cleaned it. Hint 1: they should a have a process to clean it up and make sure everything is secured.
Two months or so later, during a trip up north camping, I noticed a severe vibration at freeway speed! So severe that the whole car is shaking around 75 to 80 mph. Not good! The car is driven to and from work at 45 to 65 mph and not noticed it before. I suspect it was the new tires.
So I finally I took it back to Big O to have them re-​balance the tires. Specifically, I explained the vibration issue and the manager agrees it is most likely a balance issue. After about 2 hrs, my car is ready… so I thought. Testing the car in the freeway, this time the vibration is now occurring at 60 mph and is worst than before. The vibration is so bad to the point the steering wheel seems to be jumping up and down. This is not safe.
So of course, I go back again with the vibration complaint. I asked them if they rebalanced the tires and said they don’t know. What?! It is also obvious that the balancing weights were not changed.
So after half an hour (of reaching the person who performed the balancing), they indicated it needed balancing and they are sorry for the balancing not being done. Heck man, this is my main complaint!
They found some mud stuck on the rim (probably from camping) but if they rebalanced it to begin with, they should have found this. Anyway, I feel the mud stuck on the rim is an excuse since the vehicle was shaking before getting mud on the rim. Hint 2: they should have a checklist to that the job was performed and and some training for their staff how to correctly balance a tire. ie. clear any foreign object on the wheel before performing the balancing procedure.
Anyway, like I said, you go back to shop again and again, not because of a professional service, but because of shoddy workmanship.

Our first time here, and wished that we have reviewed what fellow Unilocalers had to say.
First of, we called for the Monsoon Service two weeks ago. They said it will be completed within 45mins. We got there within 20mins of our phone call. Upon check in, we were given an hour to complete the Monsoon Service. Ok we thought, still not bad. We dropped it off, and went about our day.
We returned an hour and thirty minutes. Still not completed. The bloke on the front desk said that they are finishing up. Another hour thirteen minutes later … Bloody finally! It’s completed.
Needless to say, we were not pleased (at all) for being misquoted time of completion — from 45 mins to 2 hours and 43 mins! We were quite patient and understanding. We want Big O Tires complete a great job on our car.
– Oil change … completed. BUT that sticker reminder they usually place on your windshield is missing
– Wiper blades were changed. BUT wrong size on passenger side
– 30 points inspection … INCOMPLETE
We were quite disappointed. Nearly 3 hours of wait time and incomplete service. Great discount… thanks, but not thank you!

Had a bolt in my tire they took good care of me. Had to wait a little longer then I had but they were great

They don’t even keep the proper oil filters in stock. Had to wait forever. Will never go back to big o. Big O Mistake!

I was very impressed by the customer service performed by these guys today. Brought my daughters car in for brakes. Explained fronts are vibrating/​shaking the wheel when baking at 60 or above. Probably worped rotors?? They were Honest off the bat after checking the car over and not trying to rip us off, By charging for something not needed.
We spoke on the phone, some how a miss communication happened and rears instead of fronts were replaced. They jumped right on it and Resolved it Immediately, NO Arguing, Nothing.
Perfect Customer Service and I have paid my dues to the Retail world, for 20yrs… I know all about the service Industry. Dealing with all kinds of unrealistic customers.
From the Manager on down Great Job Today.
Customer for life.

Incapable of doing a simple alignment but really good at wasting my time. I was told it would be an hour. 90 minutes later they called and said it would be another hour. Another 30 minutes later they called and said they couldn’t do the alignment because one of my parts was installed incorrectly. The part is fine, it is just an after market they were unfamiliar with. There are a million other shops with better service.

Useless. If they don’t get you on a big sell… they great you like crap. My mother was taken advantage of. Sad.

Found small leak in tire (nail) and wanted to get fixed on wife’s car. Pull in at 10:20 and am told it will be 40 – 45 minutes. After an hour car has not moved and no update from horrible front staff. Went to counter and they said it was next to be in. after another hour it was done. I’m guessing they forgot about it till I started asking what’s going on. Horrible service for what could have been a 10 – 20 min job. Will NEVER go back here. Waste of a day because of a nail in tire.
UPDATE!
Day after the above review was done took car out on freeway to find the tire they fixed was out of balance now. They did not put the tire back on the rim at the same location or balance the tire. Had to stop at another place and get tire balanced. Wow, total failure on the most basic stuff.

Absolutely love this Big O location. Every time we have been in, they get any issues with our vehicles fixed right away. The manager Steve makes sure to help out the best he can, and gave my husband and I a great deal because we were bringing both of our vehicles in for maintenance. Thank you to your location for always being the best and going out of your way to make sure everything gets fixed at a reasonable price. To Steve and the employees, you and your work is appreciated.

I think this place needs help. NOT Recommended.
1^st — Some of the staff is unprofessional and can be arrogant — Customer Service is not a priority at this location.
2^nd — OVERPRICED and maybe «shady». I’ve stopped in to get a quote for a repair needed and their quote was 75% above another local reputable repair shop.
3^rd — I’ve been here before for an oil change and I had my car returned dirty and leaky.
Lastly, look at the other posts here on Unilocal…
I think their overall rating speaks for itself.

Loyal Customer Lost
First the back story:
I have been a loyal customer at this location in Gilbert for years, I have taken my past 3 vehicle here for regular oil changes, tries, and more. However, I feel as though I should have noticed the red flags way earlier.
I recall after a simple tire rotation, everything seemed fine until I noticed all my wheel lug locks were missing. I brought it up but no one would own up to it so they gave me a «free regular oil change» which is just a $ 14.00 value. New wheel lug locks cost more than double that amount. I even had an air filter go missing after an oil change. This was a result of their free inspection that they preform every time you bring a car in. I had to buy a new air filter (Another out of pocket expense since they didn’t own up to that either).
Then came the most recent series of unfortunate events:
I took my car in for a regular oil change. Nothing too difficult (I would do it myself but, I cant find the time). This simple oil change turned into a stained driveway from a new oil leak, a dead battery and a broken hood latch and even having my car towed twice!
To Big-​O-​Tires’ defense, they covered my first tow back to their garage (2 miles between home and them), and even replaced the $ 0.99cent oil plug gasket. But this small act of «courtesy» as the clerk called it, is really just a way to get me off their back and avoid fixing the real issue.
To add more detail, anytime you bring a car into Big O, they open your hood and do a free battery test, check fluids etc. While they informed me that my battery tested good and it is still relatively new, my car ended up dead the next morning.
Which leads me to how I found out my car was dead. After getting my oil changed, I noticed a large oil puddle under my car that same night. Unfortunately Big-​O was closed so I had to take the next morning off from work so I can take it back in and have them fix their mistake. I called prior and they said to bring it in so, I got in my car and found out it wouldn’t start. This was strange considering my battery passed inspection just the day before. So, I decided to open my hood and check out if everything is connected or not.
Well then, nothing, my hood would not open. I pulled the hood latch and nothing happened, no sign of any mechanisms even moving. Perhaps someone slammed my hood too hard and broke the latch? I’ll never know. But it is just another issue to add to the list that Bog-​O has caused all in less than 24hrs.
After getting a $ 550.11+ quote for the repairs, and NO REFUND on my oil change (which again they couldn’t even preform properly) I am now paying for yet another towing to a new mechanic, who charges less and is more trusted (still all expenses out of my own pocket now), There was no refund, no coupons or vouchers, not even a simple apology was issued. All I received was a new bill, and an interrogation as to whom my new mechanic is, all from the Big-​O staff involved.
In addition to all the vehicle issues, the customer service at this location has always been far from professional. Arguing with customers, arguing with me, rude in general, and often arrogant and unhelpful. Not to mention the pushy over priced tire and service sales to the unfortunate customers.
Overall, I should have never came back after the first time parts went missing. Now I’m stuck with a towing bill, no oil refund, a broken hood-​latch that wont even open, and a dead battery. The customer service is again very sub-​standard, and unprofessional and definitely lacks any form courtesy.
**AT LEAST READ THIS**
Moral of the story, TRUST Unilocal!!! ask around if anyone has ever been there. Unilocal’s rating of this places doesn’t lie. Big-​O-​Tires on Lindsay and Warner in Gilbert, AZ is to be avoided at all cost. A returning loyal customer has been lost today. A very good and just decision on my part.

Avoid at all costs! 1 hour 54 minutes for an oil change. I had an 8AM appointment for an oil change. I arrived, expecting to be done in 30 minutes. Oil changes don’t take that long and I had scheduled an appointment to get it done so I wouldn’t have to wait. I talked to the manager and was given an excuse that my car, a Sequoia, had to use the large lift, they only had 2 of the large lifts, they had 3 appointments scheduled at 7, etc etc. Enough of the excuses, how about some customer service.
Finally, they had me pay and said they were finishing up, I still waited 25 more minutes. Unacceptable, I’ll never return to a Big O.