BackFit Health + Spine

Did a full evaluation and a few rehab visits all went well but my insurance would not cover the rehab so I could not afford the expense. My back goes out every once and a while so I just need somewhere I can get an adjustment when needed. Last week I called to get that adjustment. The front desk told me it had been some time since I have been seen so I could not get an adjustment until I did a full evaluation again. How ridiculous is that! Obvious this place cares more about the money than the patient. Well, they just lost another patient.

The staff and doctors at Backfit provide excellent care and service. They provide multiple care technics and physical therapy. Most of my beck pain is gone! Nice job.

Beware! Questionable billing practices…
In my experience they care is, well OK, if you don’t mind the fast food approach to chiropractic care, but the billing practices are appalling.
My experience: After being hard sold and promised the world I was told pain relief could be mine for the low low price of $ x amt to satisfy my deductible. This would buy me X # of treatments! physical therapy! trigger point injections! etc. etc. I realized, after draining my HSA (and receiving less than half of the services promised), my deductible had in fact not been met. Because they were billing me out of network for treatment, my supposed deductible money went to my «out of network» deductible. I immediately called and told them I was not interested in receiving out of network care and I wanted to be reimbursed for treatment not received. The rep proceeded to try to convince me that it made no difference whether it was in or out of network. What? I mean sure, if you like paying double for everything… um, no thank you… I explained that, to me, it indeed did. Now, I had spent all of my allocated funds that were for meant meeting my deductible. I explained that, unbeknownst to me, I had not actually met my deductible. He asked me why it mattered? Did I want to see another doctor? (What the heck, right?) I explained, that indeed, I needed additional care for another health problem and NOW I to come up with my deductible AGAIN so I could get treatment! He acted as though he had no idea how these things work, which I find funny since he is the one that explains your benefits to you once they have «sold you services.» He told me he would send my issue to billing and see about getting a refund for the services not received. I did get a call but the «billing» person acted as though she had never heard the story. I explained it again to her and she promised me a call back. After calling and leaving several messages I received another call from the person I spoke to the first time. He, again, acted as if was all new info. Again I was promised a call back. No one has attempted to contact me again despite leaving several messages again. I did, however, receive a COLLECTIONS notice from them because I had not sent them the checks from my insurance company (which I have been holding until they came back with a resolution). Hahaha. Well at least they can follow through on debt collection!
I think it is possible they run this game frequently but many people do not catch what they are doing. They will «honor» your in network deductible but not explain that they are writing off the rest. This way you have no idea (why would you question it if the $ seems right?) that you are actually not satisfying your «in network» deductible. This allows them to get more people in the door. They can bill for crazy stuff like PT (that is not being provided by a physical therapist BTW.)
Hey, perhaps I received 3000 $ worth of care. I am sure all those injections and braces and muscle stems and blah blah blah add up to all the money I was charged but it seems to me if I was supposed to get care and didn’t receive it that I may be due some sort of refund, or at least a breakdown of what they billed and an explanation of some sort from them.
I know I deserve more than being duped and ignored.
I may never get resolution but I do not want another person to have this happen to them. I had to meet my deductible twice to receive additional care because of other health problems. They have cost me money and time and caused delays in receiving much needed healthcare services. They billed me and possibly my insurance company for services that were never actually provided and have zero consideration for the issues this has caused. I take full responsibility for not doing my homework and ensuring they were in network. But I know they purposely left out that very vital tidbit. We expect healthcare providers to be upfront and honest and it bit me in the ass. Never again will it. At least I learned a valuable lesson.
They are making money off of people’s lack of knowledge. They misrepresent what they are doing. They are sure to make you sign a slew of documents (think car sales) that I am sure were carefully prepared by lawyers to ensure what they are doing is «legal».
Legal, maybe… ethical, absolutely not.
My advice: stay far far away.

I came to this doctor in a similar way to most of these reviews, other then no group on, just met them at a fun run, signed up for a 3 visit deal that ended with a 1 hour massage. And the initial visits/​diagnostic and treatment plan of attack, I did feel like I got sold. I was skeptical for sure at first, but I had been in pain for a while and wanted to go to a chiropractor for a while. Did not help that I had to switch insurance companied shortly after staring treatment, due to my insurance company no longer offering my plan. Which caused a lot of confusion, but they worked with me on, to make sure I could continue my treatment, which I really appreciated.
The reason I gave the 5 stars is that I am half way done with my treatment. Before I started lower back and neck pain were the norm for me. Having a job where I am either hunch over a desk or in the car all the time. But now being half way through the plan that Dr. Vogel set up, I have seen huge improvements. I no longer have pain in my lower back! I have more range of motion in general, but mainly in the neck where I feel the difference. I also can tell a big improvement in the strength of my back. Moving multiple office desk last week, I thought for sure I would be feeling it the next day if not be injured, but I didn’t, I actually felt great the next day.
For me its working. The staff is great, to me they care about my well being over profits, unlike some of these reviews. This place is more then just a chiropractor, as they combine medical, chiro and physical therapy, which I have really liked. And would give credit too, why I am feeling so much better, and stronger. As I progress in the treatment they continue to step up the intensity as it were, making sure I keep moving forward. I look forward to my BackFit treatments. I said this before but the staff is awesome as are the doctors. They all work together for the treatment. They were also all on the same page day one, which was awesome.
In summary, there was a time I felt like I got sold too, and bought something that I may not have needed or what not. But now seeing the results I don’t feel that way at all. The treatment plan is working. To me it has been worth it. My advise is, just ask a lot of questions, make sure you understand the treatment plan and what it means to you. To me its been a 5 star experience, I am glad I started treatment with them.
Hope that helps.

For those of you who had the 3 decompression group on deal this was my experience:
The front desk receptionist was very helpful with scheduling and in person. however I could not say the same for rest of the operation.
First it became very clear that the group on deal was essentially a bait and switch. The deal sounds great with THREE decompression sessions, x-​ray, and some miscellaneous items. However majority of the time it turns into the monetary value of the group on deal.
Your first appointment will go like this: you meet with one of the doctors and he implies that decompression sessions are used only if the doctor himself and «other doctors» who review your x-​ray says you need one. It says in the fine print that if the business finds a decompression is not needed the deal translates into monetary value, which was $ 40 for me very convenient as their adjustment is also $ 40, which I’ll get to later.
I only wanted a simple adjustment for my neck which I wanted on the first appointment but he said that’s not how they do things and won’t do any treatment until next time. He took two x-​rays and did some stimulation which I couldn’t help but laugh that they would actually advertise this sort of thing. So I went a whole week and came back a second time just so I didn’t waste my group on deal.
Second time was all sales pitch, he put my x-​rays on screen and told me I had a forward head issue pointing out the poster they had right in front of me (I’m guessing everyone has this issue) and told me it would take 12 sessions for them to fix it. AS SOON AS I made it aware that I did not want to spend more money than I had on the group on deal he literally walked out and got one of his staff to come in and do his sales pitch. At least he knows how to be efficient and with his time to maximize profit.
Second guy came in and he was friendlier, basically said with 12 sessions you’re looking at light therapy $ 20 and adjustment $ 40 per session, which totals to $ 720. They wanted to charge me $ 360 a month for light therapy which is basically working out on your own with a trainer telling you what do do, and adjustment which literally took 15 seconds that I paid $ 40 for with my group on deal. I will say that the adjustment gave me temporary relief for the day but it literally took 15 seconds which he could’ve just done on the first day like I asked for.
In all this business practice is indicative of a company who only wants to maximize profit by prolonging your stay as much as possible without any genuine concern for your well-​being. Be wary and find another place.

I would exercise EXTREME caution when utilizing this facility. The diagnosis and treatment my husband received at this location was, to be kind, lack luster. The convenience of this location was what drew us to visit this location, but the service is what has driven us away.
The diagnosis my husband received was initially inaccurate. In our first visit the extent of the injury was inconclusive yet the doctor on staff proceeded to treat him with electronic muscle stimulation and taped him to be sent on his way. No brace, no crutches, just tape. He was then scheduled to return for a follow up once the xray was reviewed with the rest of the staff, for which we had to pay again. After review of the xray, one injury was ruled out but only to be told that he required an MRI and an additional visit to be seen by the PCP, with another additional copay. He was treated with more muscle stimulation and was recommended to get a shot in the affected area, that ‘should be covered by insurance’ (we did not proceed with this treatment as it seemed unnecessary at that time). After the MRI the final diagnosis was determined my husband was to receive a phone call from Back Fit’s recommended orthopedic surgeon to proceed with a treatment plan. They measured and fit him for a brace that would suit his needs for pre and post operative needs. (We were told this brace would be ready in 10 days time.) This facility also recommended he commit to 60 sessions of physical therapy right then and there; we did not!
We thought better and decided to research our own surgeons and it’s a good thing we did. Back Fit’s ‘recommended surgeon’ didn’t contact my husband until over a week AFTER his diagnosis. We were already scheduled and set up for surgery with the surgeon we found on our own. To which the surgeon’s scheduler responded with, «Ok, thank you.» No remorse whatsoever.
We didn’t hear from Back Fit until 5 WEEKS POST SURGERY, and that was only because his brace had FINALLY come arrived. The same brace we were told would only take 10 days. We were assured that we would not have any additional cost as this would be a ‘follow-​up’. When he went in to pick up his brace (which insurance had already been billed for) he was told he owed money, we contested this and were told that ‘this time there would be no cost’.
Additionally, each time my husband called or went in for an appointment, he was asked ‘would you like an adjustment as well?’ It seems like this place it all about making money and taking advantage of insurance companies.
Moral of the story (like many of the other review reference): Don’t go here, all they want is your money! They really don’t care about the patient behind the insurance and debit/​credit card.

I went to Backfit with a groupon for a massage. The massage was average. The massage room is very close to the gym like room that patents are treated for chiro and physical therapy. I did not expect a spa like experience but it was distracting during the massage to hear so much noise. The groupon also included xrays and a consultation. The staff was nice enough but they really go into the sales pitch during the consultation and suggested that I needed 4 months of treatments starting with 4 times per week for a total of $ 3000 though they would gladly offer a discount if I prepaid upfront. That seems very suspicious to me as what would happen if I just happened to feel better after 2 months? I have gone to several chiropractors and physical therapists and do not expect over night results but I have never been ‘sold’ this way. I declined their treatment plan and got a referral from my general doctor to a legit Physical Therapist who I have seen twice per week for 3 weeks and feel a huge improvement in my back pain and stiffness. I would also be careful with Backfit as they will run your insurance and say that you are ‘covered’ but when you try to find the specific therapists listed at BackFit they can not be found (at least under Aetna). When I asked about this discrepancy Backfit told me to only look under the nurse practitioner’s name which I found but I would be leery submitting PT or chiro claims from a nurse they I would likely never get treatment from. If you just want an average massage this place is fine but there are other PT or Chiro offices out there that I suggest you try.

I got suckered in to the office by an offer for a free massage. During the massage the masseuse commented my neck had a bone sticking out and «that’s definitely not normal!» I was freaked out so when she told me to let them xray it I said OK! That’s when the sales pitch began. They ended up selling me a pricey package of adjustments with physical therapy and told me I needed to come like 4 times a week! This was my first experience with a chiro so I believed them and started my treatments. Long story short, the time consuming PT visits did not help me at all, in fact I had better success with weight training/​stretching and yoga on my own than their joke program that they call physical therapy. Not to mention it gets quite crowded after 5 pm and boy do u feel unimportant like they just wanna get u through. The best thing about this office and why it gets 3 stars instead of 1 or zero, is Dr’s. Vogel and Grinder were wonderful. The best adjustments I’ve ever had, effective, thorough and gentle. I still have not found a chiropractor with those important qualities to date, and it has been several years. If you are looking for good chiropractors and are considering going here, I think they definitely are, but just be aware of the sales pitch.

Disappointed and offended doesn’t begin to describe my experience. First appointment was great. Second appt felt like I was talking with a car salesman. To top it off, I was left waiting for 45 minutes to meet with them. The first guy was supposed to tell me what the X-​rays said. He never made eye contact and kept scribbling on s piece of paper. Weird! Guy #2 was the salesman. I will not be back!

I came in here 6 months ago. My wife purchased the Groupon package for me to have 3 adjustments plus 1 massage.
Here is why I am dissatisfied with the company. I am a disabled veteran. They did not send off for my medical records 6 months ago like they were suppose to.
They wanted to charge me again.
Today they wanted to recharge me for this office visit since it was over 1 month oft initial visit. I attempted to explain to them that I am not at fault for their failure to obtain my records. The massage I received lasted 5 mins. They charged me for a 30 minute massage. The guy kept walking away and was sidetracked by an attractive lady.
The doctor talked to me for 15 minutes and attempted to sell me a 2450.00 package and the benefits for purchasing this package. I just wanted my neck adjusted so I can turn my head. I have not been back nor will I return. I will assume that some people can use their facilities. For individuals that need more intensive care this just might not be the place.

My favorite chiropractor office. Went here regularly to see Dr Vogel before moving out if state due to my job. Highly recommended!

Insurance fraud beware! Bought a groupon for $ 45 was told I needed 50 – 60 appointments, not to mention a neck and back brace. I went to about 6 appointments when the insurance claims started rolling in. Charged for an ultrasound, really? The so called nurse took a shot out of her drawer, asked me where it hurt, and injected me for $ 1300? Stay away, Dr Vogel is a great salesman! Now I’m fighting to get these claims amended, what a pain!

Bait and Switch: We purchased a groupon deal that included the following:
Three spinal decompression sessions and soft tissue work with X-​rays (if needed) and one DTS exam
However, when we arrived, they refused to give us the compression treatment that we paid for, asked for our insurance information, and converted our groupon into dollars which actually cut our visits to 2.
Finally, they tried to sell us on 40 visits of chiropractic adjustments INSTEAD of the decompression we paid for to cure our supposed issue using our insurance.
We asked on 3 separate occassions and they refused to give us what we paid for. I’ve filed a complaint with Groupon and will see what happens.
AVOID! They sell you other services in place of what we actually purchased through groupon.

Dr. Vogel is a good salesman. Not sure why he chose to be a chiropractor. His patient’ well being is certainly not his priority. It is a production line system. You will be overcharged. Definitely check Amazon before you buy anything from them. He will tell you that your care will be covered once your insurance runs out. This is not true. I was given a phone call an hour before my appointment to tell me I would now be charged considerably high rates. My plan of care changed when my 4k deductible ran out. Suddenly I needed only 2 days of treatment, not 4. This was not discussed with me.
Again, great sales technique but very little medical benefit.

I hadn’t been in the office for some time as I have been feeling great. I decided to make an appointment for a massage. They were able to get me in the very next day and I was satisfied with the price ($ 65 for 1 hour). The reason for the one star is that they now require payment in full prior to even being seen! I’m a patient of record, always paid in full immediately after receiving any treatment and now they expect me to pay for services I have yet to receive? No thanks. I for sure will not be returning here or recommending them to anyone.

discount from groupon for a massage totally not worth it! First I have to fill out 5 full pages of information about myself, then meet with the chiropractor for a little talk then into a room that was not the cleanest. After getting ready for the massage I was supposed to yell for her to enter, after numerous yelling at the top of my lungs she came in! not to bad of a message but for a 60 minute it was a 50 minute massage. Next I had to go meet the chiropractor again and discuss my massage! after an hour and a half for a 50 minute massage so not worth it!

Best chiropractor I’ve ever been to.
Dr. Vogel and all of his staff are extremely knowledgeable and very helpful.

Dr Vogel & his staff-​AWESOME!!! I love getting massages here! Best deep tissue massage & staff. Where else can you get an adjustment, massage and any other wellness treatment all in one place…

Customer services has improved here and I have been feeling somewhat better from my neck and shoulders. My adjustments were both done by Dr Vogel and his physical therapist are good at stretching you and giving you instructions for home care. I’m not sure if my new work schedule will allow me to go as often but so far it has been much better!

I don’t let just anyone move bones around, but Dr. Vogel and his staff have earned my trust. The office has a nice, clean and welcome feel to it. Ana is the best office manager around and I’m convinced that Phil is the only physical therapist in the world… everyone else is just imitating.
I’m not going to comment on Dr. Vogel’s appearance, like Cynthia K., but I will say that he KNOWS WHAT HE’S DOING!
If your looking for a chiropractor/​physical therapist look no further…