AAMCO Transmissions

Can I give them zero stars? One of the most crooked places I’ve ever been. If you want to be overcharged and ripped off then go here. Think twice before you take your car here for any type of work.

Going to the mechanic is about as much fun as going to the dentist but these guys got my car in the same day I called, dealt with the issues quickly and were reasonably priced. Mike was easy to work with, did a great job explaining the issues with my emissions problems and fixed everything so I could pass the inspection.

You know most shops can’t be trusted, but not here at aamco, mike is very honest and easy to work with, I recommend giving this place a shot at helping you with any and all needs

We were assured that they always repair and almost never need to replace a transmission… especially ones that only have 35,000 miles and can definitely beat anyone in town on price. They charged us $ 875 and quoted us basically the same price the dealer quoted us for a NEW one. We asked for a written quote many times but couldn’t get one until we paid the $ 875 for the diagnosis then said we need to add the fluid back in at $ 20 a pint and we need 7… Are you kidding the next guy will need to drain it to fix it.
So lesson learned when your stressed about a broken car don’t listen to the nice guy willing to help and beat everyone price… they are are not a not for profit group after all… so now we tow it back home…$ 875 gone! Every promise a lie.

Shoot out time! When you have someone go above and beyond and be honest with how to get it done… I just must share so you can experience the same great service… when you need a vehicle mechanic. call Mike Ryan 480−813−0034 at Aamco 2319 S Val Vista Dr, Gilbert AZ 85 295 They do everything regarding repairs, have awesome warranty, and I know the prices are more than fair as I had shopped it. Please give them a call next time you need someone to fix your vehicle.

I don’t know who the Mitch guy is everyone here is complaining about. I dealt with Michael D and he was amazing. Spent an hour diagnosing and repairing my car for what I had brought it in for and did a thorough check of the rest of it. He was very friendly and had a smile the whole time. Unlike whoever Micth is that people were complaining about, Michael greeted everybody as they came through the door and was warm and friendly. He got me in and out quickly. I have been back with my other car and even sent my wife up there when i couldnt take the car. She was treated fairly and respectfully. She was so happy with the service she even offered to make him some lunch and bring it back. What a great departure from what one would think about autoshops.
Thanks Michael!

I brought my suv in thinking I needed two things replaced/​repaired. I came to this assumption because I had a co-​worker, who knew more about mechanical things then I do, look at my vehicle.
I called around and AAMCO gave me the best quote and shortest timeframe. I was quoted 2hrs at least and other places said 5hrs or possibly the whole day, it would take to repair it.
I made an appt with AAMCO and Mitchell greeted me as I came in. He took my keys and said will call when it’s done.
2hrs and 15mins later I received a call letting me know my suv was done and that I only needed 1 thing repaired and they replaced a sensor for me. Which cut my quoted price in half. I’m grateful they were honest about the whole repair and did a great job.

I’ve been going to this shop since it opened approximately 10 years ago. Mitchell. the manager, has the highest integrity with regard to recommending service and helping customers. For example, I had to get an alignment at another shop since Aamco didn’t have the equipment. The other shop recommended $ 1100 in repairs, providing me with extensive documentation and diagnostics. I took the car back to Aamco at a later date due to a broken tail light, gave Mitchell the documentation and asked him to look into it. He called me the next day and said I could come pick the car up. He said none of the work was necessary, and although one valve had a minor leak it wouldn’t be an issue for a while, and I should watch for drips on the driveway in the future. Plus, he threw in the tail light fix for free. In all my years, I’ve never dealt with a more outstanding shop.

If I could give this place zero stars, I would. However, one will have to do.
I took my truck here for an oil change and to diagnose a check engine light. Told me it would be a few hours wait since they only had one guy working in the shop that day. Ok. Fine. I expected a wait so I dropped my vehicle off and walked to a nearby restaurant. I didn’t have the option for someone to pick me up and take me home. No biggie, I expected it.
THREE hours later I still haven’t received a call about my vehicle. I walked back to the shop and had a seat. I wasn’t greeted, wasn’t even acknowledged. (I give them negative scores on their customer service) Front desk guy after a few minutes says «your car is done». My truck was miraculously done at the exact moment I walked through the door? He goes over the engine light and how they would need «minimum 3 hours to determine the problem and fix it» and I should book an appointment. Ok. I book an appointment for the following week and leave. Still not understanding why it took three hours to change my oil (when I can go to the place literally 30 feet from their front door in the same plaza, get an oil change AND a car was in about 30 minutes) and check my engine codes. I wish the story ended here.
I arrive home at 4:45pm. I literally booked a rental car in 5 minutes and get a lift there before they closed. I planned to leave the next morning to Las Vegas, driving my truck, and didn’t expect such a long wait for my vehicle at AAMCO. Considering the check engine light caused me concern, I didn’t want to chance it. Parked my truck in my garage and got a lift to get the rental. When I arrived home, there is a large puddle of fresh oil underneath my truck. At this point AAMCO is closed and I can’t call so I leave the next morning for my trip (in the rental) and leave instructions with my house sitter the issue with my truck and if he can drop it off once I speak to them. Good. Done.
Next morning — I’m driving to Vegas and call AAMCO. Explain to them the issue with the large puddle of oil and am told to bring the truck back. No apologies, no concern, very nonchalant and with an attitude that this happens all the time. REALLY? This has NEVER happened to me before using the place LITERALLY 30 feet from their front door. (only used AAMCO because of the engine light) I call my house sitter to tell them to drop it off at anytime, they will look at it. So…
House sitter drops off the truck and then calls me to tell me that there was no parking at the place and they parked it off to the side. Walked into the lobby and there was no one at the front desk. Had to go into the garage to find the one guy working there and explain that the truck was parked outside in a towing zone and the issue with it. Garage guy says ok, he’ll get to it. Again, no one at the front desk to take down any contact information or inquire why the vehicle was being dropped off. Yes. Really. This was around noon on a Friday.
Cut to nearly six hours later. (shop closes at 6pm) I get a phone call from my house sitter at 5:55. They hadn’t called to let him know the truck was done, and had they called me instead since he didn’t have any one to leave his contact information with? Nope, they hadn’t called me AT ALL. I call the shop and speak with Mitchell. Mitchell proceeds to inform me that my truck «just came off the line». JUST came off the line? At 5:55pm when you are closing in 5 minutes? That doesn’t even give me enough time to get TO the shop and pick it up and I live nearby. He says he’ll wait for my house sitter to get there and pick up the keys. I asked why I wasn’t called to let me know my truck was done? Well because it JUST came off the line. Hmmmm… ok. And what was the problem with the oil change? Oh, it was a bad gasket and we replaced it. Again, why was this not noticed the day before? And why have I never had a problem with it before now? Again, no apology for my inconvenience, no concern, zero customer service. And they treated my house sitter with the same manner. How this shop is still in business is beyond me.
Needless to say, I didn’t keep my appointment for the following week and I didn’t call to cancel. If they can’t find it necessary to call a CUSTOMER when their vehicle is running behind or the work has been completed, why should I return the favor. I am disappointed and angry that I took so much time to have my car serviced, was inconvenienced and treated like I’m a faceless source of income to this establishment. I have told everyone I KNOW personally about my experience. Word of mouth is how people find good mechanics but also look out for the bad ones. Shame on you AAMCO. Get your staff up to snuff on what customer service is and how to PROPERLY deal with the public. At the minimum, a phone call to customers keeping them informed would be basic and maybe an apology when you screw up?

This place is so totally incompetent it is unbelievable. I took my car in for a head gasket replacement and they didnt even bother to tighten all of the valves down, so I lost the #2 cylinder in my Impala. But not to fear, since it was just out of warranty (by 2 weeks) they offered to sell me a used engine for over $ 4000 !! Run as far away from these people as you can! They are the definition of lazy and incompetent!

This location and manager are very good at getting your business but when it comes time to cover a transmission under warranty they can care less because they are not making any money of of the job. I took my van in about 14 months ago for a r/​r on a transmission, they said they could get it done in a couple of days so I agreed to having the service done by them. Next thing you know it was pushed out to almost a week. That should have been my clue that this wasn’t the right place to take my vehicle to.
It is now 14 months later and the transmission went out. I had it towed in to their shop on Friday 9÷30÷11 very early afternoon. I phoned them to make sure that the vehicle was in their possession which they confirmed. I was promised a call back on Saturday and no one called, so I called them up to find out what the problem was. All they told me was something broke inside.(Well, Duh!) I ask them more questions and they said they had looked at it an that was all they could figure out. Basically it was a way to shut me up for the mean time. I decided to drop by at the shop on Monday morning 10÷3÷11 and my vehicle was nowhere to be found. Mitch, the manager on duty took me across the parking lot and unlocked the shop next door. There to my surprise was my van parked in there with over a dozen other cars. I believe what they do is they take on the jobs to make sure they always have work to do knowing darn well that they will be telling the customer that it is going to take longer than it would really take to fix the problem. They are just guarantying themselves work. (Sounds pretty unethical to me!)
Anyway, I asked Mitch what they had done to my van and he just looked at me dumbfounded! I got down on my knees on the drivers side and the right rear of the vehicle and nothing had been done to it. I then asked Mitch again, what had been done?
The lies that came out of his mouth were endless. Here are some of the answers I received from him. 1) we have the transmission apart. 2) The top half of the tranny is off. Well guess what? I saw the tranny still in the vehicle (complete)
This place is untrustworthy and they will do whatever it takes to get your business and lie to you all the way through.
Be FOR WARNED… DO NOT TAKE YOUR VEHICLE HERE!
YOU WILL BE SORRY. IT MAY NOT SEEM SO BUT IF YOU NEED HELP LATER ON YOU WILL NOT GET IT. TRUST ME OR YOU WILL FIND OUT ON YOUR OWN.