A-Quality Refrigeration Inc

Referred to AQuality refrigeration by Old Republic home warrantee. Nick was the technician. Excellent service. Arrived when promised. Work completed Refrigerator working great now. Thanks for such good service. Sharon L Awhatukee Phoenix, az

Called and they came within an hour or so, found and fixed the problem immediatley for an exceleent price. Highly reccommend! From the time I called to when they left my house was about 2 hours.

I had an oven issue that needed a digital board replaced. After having an awful experience with another technician/​company who could not fix the problem, my Home Warranty company sent Nick from A-​Quality Refrigeration. I must say that he is a top notch technician with excellent customer service skills. He came in, fixed the problem, was friendly, and very professional. It was obvious he had a lot of experience in his field and was very knowledgable. Thank you Nick and A-​Quality Refrigeration!

Fantastic experience all around from A Quality — but specifically, a great experience by Daniel the AC technician who came out.
He was on time, friendly, personal, and went out of his way to make sure that I was not in a 85 degree house for very long.
They were a referral by my home warranty company and I highly recommend this place to anyone for a great experience when you are in need of AC repair in a hurry.
Very fairly priced for the job and you can tell that Daniel genuinely cared and fixed the AC problem in no time. Finally, a company that provides great customer service — very thorough job all around!

When I found out my AC was not working late one night when it was blowing hot air. I called my home warranty people before going to bed. I received a phone call from Mark early the next morning and I told him what was going on. He came to my house that morning and my uncle visiting at the time showed him the problem. Within a couple of hours the AC was blowing cold hair.
Thank you Mark for an amazing turnaround on my AC!

Thank you Old Republic Home Warranty for recommending Mark. Our first service call was not going to be able to get to us until Monday as our AC went out Tuesday night! The temperature was 115° and we have 6 animal family members and they need to stay cool. This service call was a priority and Mark made it happen. Not only did he confirm when he could get out to look at the AC, but he was able to come out early. His phone rang non-​stop, and he reported that he works from sunup to sundown, which is understandable in this heat. A-​Quality is a company that I would recommend and one that I’ll use again. They had my motor replacement on the truck, and got my AC blowing ice cold again. Our 3 dogs and 3 cats were happy to return to their home!

Last week our air conditioning started to blow only hot air, in 115° weather that is unbearable. We immediately packed up our 3 dogs and went to stay with my parents (they are amazing & tolerant), this occurred on Wednesday. We contacted our home warranty company, the first company they set up couldn’t get to us until Monday, which didn’t seem completely unreasonable considering it’s AZ during the summer. Kudos to our warranty company, on their own they found A-​Quality Refrigeration Inc., this company could assess the situation on Friday. Mark and his assistant called to say they would be earlier than scheduled (when does that happen, ever?), and got right to work upon arrival. It was the motor, he replaced it immediately and then stayed long enough to make sure the air was blowing cold again.
Mark & his assistant were great. They were professional and nice, as well as having the parts needed for repair on hand. Don’t be disconcerted by Mark’s brusque manner over the phone, he is all business and requires only the essential information. His phone never stopped ringing the entire time he was repairing our air conditioner, everyone is desperate for AC repair in the desert. We wouldn’t hesitate to recommend Mark & his company.

If I could give them a zero I would. Never let them come to your house for a home warrarnty service call. They advised us the 12 year old air conditioning unit on our house was inproperly installed when the condensation line was actually leaking into our house. Even thought the A/​C was installed to CODE. Not only causing the warrently company to deny our claim but also voito Exclude any future work to our unit. Luckliy my husband is a tradesman and told the warrently company it could not possibly be to that considering the age of the unit and there has never been prior damage to the walls. A second company came out, confirmed the lines were clogged and also that the lines for primary and secondary drainage needed to be switched. He corrected and called the Insruance comapny so we should be able to get other items covered in the future. I think A-​Quality is getting paid extra to exclude the A/​C from your home warratnty’s THEY SUCK!

I had to leave this review… they are great to work with… Mark is always willing to go above and beyond! Every client they have serviced that I send them are very pleased!

If you are looking for an honest repair company, I highly recommend A-​Quality. I had an issue with a leak in the coil. I had one company come out that told me I needed a new coil installed and even recommended that I put in a new unit. I was told that the coil could not be repaired. I called Mark from A-​Quality for a second opinion. Not only was he was able to repair the coil, he saved me $ 1,600 (the difference from the first quote and what A-​Quality charged for the repair). Mark could have told me the same story the first company did, and made a lot more money, but he didn’t! Sometimes we just take what the repair company says and believe what they tell us. We never know for sure if what we are told is the truth. I know that A-​Quality will give you an honest opinion and do only the work that is necessary! Thanks for being upfront and honest!

Mark came to my house because my heat pump wasn’t working. He needed a part he didn’t have in stock & couldn’t find, he said it would be 2 – 3 days. Because the temperature had dropping into the 30s with a high below 60 he went above & beyond to track down the part that day. He came back in the late afternoon & got the unit up & running. I’m very happy with the effort & the result.

A-​Quality has been out to my house twice. Rob for an A\C issue and Nick for an appliance issue. I couldn’t be happier with the service they provided. I will continue to use them in the future. Thanks guys!

Mark came out to service our dishwasher and was so thorough and polite. He went above and beyond what he was called out for. He was contracted through our warranty company and we were very pleased.

Apparently the appliance tech that came out from «A Quality» belongs to the «blame the victim» school of appliance repair. He came because the dishwasher was making a loud whining sound that couldn’t be good. Sounds like the motor could be going. So he cleaned out some debris, noted on the repair ticket that debris needed to be cleaned and because there was no mechanical failure it was not covered under any warranty.
Thanks. I’m sure I could have reached in and pulled out the odd strand of spinach and other detritus (I always wanted to use that word in a review!) like I normally do every week or so. Thanks for helping yourself to the veggie scrubber and using it to clean a part. You can go ahead and throw it away when you are done with it next time. Oh, wait, there won’t be a next time for «A-​Quality» will there?
By the way, the dishwasher still whines, only now it’s louder.