Enterprise Rent-A-Car

Rented an SUV for the weekend while family was here visiting. I can’t say enough good things about this office. Excellent customer service. Very helpful and friendly employees. Clean professional office. Great vehicle, very clean and in excellent condition. This is the second time we have rented through them and had a fantastic experience each time. We will definitely use them again. Thank you Anthony Orlandini and staff!

This goes out to the man who we dealt with, Mr. Tom Crowell. Thank you for the excellent customer service and for making our crappy situation into a good one. We went down to Portland for a few days to hang out and my car died. Literally, it wasn’t able to bring us home so we needed to rent a car from Enterprise. We came here for the drop off because it is the closest one to us and the dealings with him were exceptional. Thank you again Tom!
The Posods

My car was dirty with lots of stains on the upholstery. When I went in to cancel the supplemental insurance (which is totally unnecessary and expensive; not needed if you have regular auto insurance) I was assured that I was taken care of and then hit with a HUGE bill. It took weeks of almost daily phone calls to get my credit card refunded for the charges. Since there are no other car rental places close to Gig Harbor I will probably have to use them some time in the future but I would definitely NOT recommend them. The manager was distracted and uncaring when I spoke with him and I felt pressured to buy the supplemental policy, which is where the company makes it money (almost $ 30/​day!) SO don’t sign up for it; I wish they had told me that the cost would not be reimbursed by the insurance company. I felt that it was a necessity to buy it and have had to pay every cent myself.

My husband’s truck was totaled in an accident. We made a reservation that evening through our insurance company, and the next morning a car (we had the run of the lot) was ready and waiting. Fantastic service, AS ALWAYS, from this business!

I had to rent a car from them when I took my car to a collision place to be fixed. They picked me up on time, got me a great car, rates are good.
I appreciated their service and their rates.
All in all a good company.

The wrost enterprise ever.
We booked a SUV, when we arrived a shitty face worker told us there is no more SUV, then let us wait for 30min while they «run and get us a compact car».
30 mins later, they came back telling us there is a SUV coming back.
didn’t say when is it coming back, then they left us all alone again.
in total, we waited for more then a hr and we were so pissed that we left without a car.
before we left, we asked what have we done wrong that we didn’t get a car.
reply was «you booked the car online during weekend, that doesn’t count as reserving a car».
If I reserved a car online doesn’t mean I will have a car, then maybe they should say that on the web page letting people know.
But I’m pretty sure that was an excuse.
Just bad service all around.