Valvoline Instant Oil Change

I was warned about this place but didn’t listen. These guys tried to install a serpentine belt on my car that was the wrong size. Even though they knew the two possible choices (which they were out of) and one of them had to drive to get the right sized part. Don’t try selling me something if you don’t have it in stock. And certainly don’t try installing the wrong part! Especially with something as important as a serpentine belt.

I went to get an oil change this afternoon. The employees were extremely polite, quick and efficient. I was in and out in about 15 minutes. (Including wait time) about 30 minutes after my oil change, my tire pressure light came on. My husband checked all the tires and one of the tires was loosing air to the point you could hear it hissing. We quickly went to the nearest service station and we were told that someone tightened the cap too tight and it broke the tire sensor. I called valvoline since they were the last ones to touch it. The manager came to where we were to assess the situation. He endlessly apologized and gave us the full amount for the repair. With all of this, if you are wondering why I’m giving a five star review? Well, shit happens. It could have been them, it could’ve been a combination of things, bit the way the manager handled the situation and in such a quick, efficient and polite manor is greatly appreciated. You don’t find customer service like this any more, but we were impressed. Thank you & we will be back!

Had an on line coupon with sn expiration date two weeks out. They would not honor. Some excuse about software updates not done. Offered a lesser discount. Took it as I was in a hurry. Will not go back here.

Went in for oil change — and they cross sold me an air cleaner and wiper blades — when I got home I noticed they charged me $ 22 each for the blades (sounds pretty steep to me) — and the sticker on my windshield had the next oil change scheduled for 3,000 miles — well, why do they think I paid twice as much for synthetic oil — it’s supposed to last twice as long — the other place I have been going to always put 6,000 miles after a synthetic oil change — then, to top things off, I was in a car repair shop yesterday and they told me my oil level was very low –

The A Team was working today and while the shop was moderately busy, they got me out quickly enough. Kudos to Bill!

Received a gift certificate for a free oil change at a Valvoline Instant Oil Change and found out it wasn’t free.
Nice enough attendants but I told them that I only wanted the oil changed and they didn’t need to do anything else. They insisted it was their policy to check everything over. While working on my air filter they broke 2 of the air filter canister bolts and didn’t tell me — I figured it out later as my car was running rough and I saw that the air filter canister was partially open with the air filter incorrectly jammed in.
I was also like to thank THESE MORONS FOR STRIPPING MY OIL PAN DRAIN PLUG. Thanks assholes, now I have to pay hundreds of dollars to get this fixed.