The UPS Store

I will never be back here again. I have been to UPS stores in the past and most of them are okay. This one however has some of the worst customer service I have ever seen.
First, I had checked the hours due to the fact that I was on a tight schedule that day and had a lot of appointments I needed to take care of. I arrived 5 minutes before opening and waited… and waited… and waited. More than 10 minutes after they were scheduled to open the employee came in from the back of the store and started his preparation to open. Let me get this straight, you’re late showing up, and then you take your time actually opening. When he finally did unlock the door, he did just that, no more. Even though there were three customers waiting he unlocked the doors and then turned around and walked back through the other doors into the shop without even thinking about actually holding the door for the customers holding packages. Upon entering he did not great anyone and when the young lady I held the door open for went in and told him all she had to do was to drop off, he pointed to the counter and just said «leave it there.»
A little politeness goes a long way and there is none of it here.

My AT&T U-​Verse technician told me to «just drop off my old broken TV box at any UPS Store and they’ll take care of EVERYTHING…» So, I went to this UPS Store and THEY DID take great care of me and took care of ALL the necessary paperwork. Of course you DO NEED TO SIGN the authorization to ship the box back at AT&T’s expense. You will THEN get your receipt to prove you shipped it back to AT&T. The two gentlemen helping me could not have been any nicer, courteous, or professional. The next time I have shipping needs, THIS IS MY UPS STORE! Well Done!!!

We use this UPS office fairly often. Efficient service and locally owned. Great for shipping especially if you need them to package and box for shipping.

I have been to a couple of UPS stores around town and this one, hands down, was the worst customer service experience ever. Probably the worst customer service experience I’ve had in Memphis in quite some time.
I was returning a Uverse receiver box, which I thought would be super easy, and it was. When I walked into the store they gentleman working asked how he could help me. My response, exactly, was «I just need to drop off my Uverse receive and get a receipt.» He proceeds to explain (in a VERY condescending manner) that it is more than just «dropping off and getting a receipt». Okay, I’m fine with that. But don’t talk to me like I’m an idiot. No eye contact from him while he is asking my personal info, no small talk and no thank you when I left.
Just be nice people… or get another job… that’s all!