Zoot Pet Hospital + Luxury Boarding

We have been taking both of our dogs to Zoot for several years for vet care and boarding. While they might be a little pricier than some boarding places they are well worth it! Touring the facility is a good idea. The waiting area is great but the value really is where your pet are kept. The kennels each with a private patio they enter thru their own dog door is the nicest I have ever seen. Also the meadows they are allowed to run free in at least 4 times a day are very nice with huge trees that give lots of shade. Also the staff here is so friendly and caring. They actually get to know your pets! Cindy in particular is awesome! She once stopped by Petsmart on her way to work to grab extra food for my two as I had left them short of the food they really like. (They are spoiled) The vets are thorough and reading previous posts I realize every visit and every outcome will not be perfect. These are animals and people after all and things happen. But overall I trust and love this place and couldn’t imagine leaving my 2 anywhere else. The real sign for me is after the second visit staying there they run in wagging tales and racing to the entrance of the boarding area! They literally act excited to go! This has never happened anywhere else. I leave town assured they are happy and well looked after. Worth every penny.

This place is the Ritz Carlton for dogs! We love Zoot and so do our pups! This is the only place we will leave our dogs when we have to go out of town! Your dog will be very well taken care of here whether it be for boarding, grooming or vet services!

Not the friendliest. The front person didn’t seem to want to help– even my husband noticed this– he said like she didn’t want to be there…
The quality of food to buy is NOT the highest, which I was expecting to find here.

I began taking my dog to daycare at Zoot in July 2014 because my family and I were preparing to go on vacation in August. In August we left him at Zoot, in boarding for a little over a week. When we returned we picked him up, and the next day when we were petting him we found little bumps on his belly, up near his armpits especially. We also noticed there were scabs along his belly and we didn’t think too much of it, we thought maybe it was mosquito bites maybe fleas, (we had no idea what it could be) but figured it would go away with a bath. I started noticing him scratching himself a lot more as each day went by so I scheduled an appointment with his vet to check for fleas. We took him to the appointment and they said «that’s a clean dog!». So no fleas. We then called Zoot and asked for an appointment with one of their vets to get him checked out to see what it could possibly be because we believed he picked this up at their facility since he’d never had anything like this before. They were more than happy to make an appointment for us for a free exam for the following day. I took him in to see the vet and they saw no signs of anything except some kind of irritation that they didn’t know the cause of (which is exactly what I knew), so I left still not knowing what it could be and without any treatment for this infection, but the vet had convinced me the only way they’d know if it’s something he picked up there was if he returned again for another day of daycare or boarding. So what did I do? Signed him up for another day of daycare which would be 3 days later (don’t ask me why). I don’t blame the vet for not knowing what caused the irritation, but she very well could have been able to tell that there was something wrong. A couple days after daycare my dog began to scratch at himself several times a day so I decided to make another appointment with my own vet who was EASILY able to tell that my dog had a skin infection and prescribed antibiotics and medicated shampoo. I find it very hard to believe that the vet at zoot wouldn’t have been able to see all the signs, but I guess I should have trusted all the reviews on their poor vet services. That was the last time I ever took him to daycare and it was a couple of days later that I had made that appointment with my own vet who saw the skin infection clearly. I was so excited at first when I’d take him because he seemed to love it but after seeing this skin infection, I won’t be returning to zoot for daycare/​boarding and especially not for the medical services again. I hope everyone else’s experiences with zoot will be a lot better than ours, but unfortunately that’s our story.

When our petsitter retired it took several months to find a replacement mainly because, for several years, she opened up her home to our sweet Ozzy and made him feel like part of her family. We researched many different types of boarders located in several different cities: Austin, Round Rock, Cedar Park, Leander, Liberty Hill, Pflugerville and of course, Georgetown. We received a couple of referrals from people we trust and decided to give Zoot a try and signed up Ozzy for the doggie daycare test.
When we dropped him off that first day, we were invited to take a tour of the boarding facilities. The resort is located on a tract of land with many shade trees and is beautiful and clean both inside and out. The tech gave a thorough tour, showing and explaining the daily routines. We were relieved to learn that they separate the little dogs from the big dogs. In addition, upon determining the personality of the dog, they separate one step further… shy vs. excited, etc.
While on vacation last week, Ozzy stayed and played for three nights. When we dropped him off, Andrea asked if we wanted to accompany him to his suite after filling out the Q&As. Yes, please! :) We played with Ozzy and watched her prepare his suite, asking us what size bed he needed, whether we wanted a plastic or a metal bowl for his water, etc. This last point of contact with him before leaving on our trip meant the world to us. We, like many other pet parents, want our furbabies to be safe and feel loved while being boarded. Zoot definitely fufills those needs.
When we picked him, he was clean and happy to see us. We were told that he and little girl named Zoe were best friends during their stay. He slept really well that night so we know he had lots of fun on his little vacation. :)

I have used Zoot for 3 years for my shitz-​zhu — this includes shots, checkups, teeth cleaning, food, grooming and boarding services. They are expensive, but my dog is my child and is worth it. On 12−3−14 my dog was in the back yard with my husband to use the restroom when she came staggering to him, unable to use one leg. It was swelling and turning red, she was in spasms up to her shoulder. I called Zoot to ask them to see her, offering to wait in the lobby until they could work me in. This is the first time I have ever asked for an emergency exam. I was shocked and upset when I was told by the staff, and then Jim Root, that they had a full day and could not see her until the next day. Apparently other emergencies had occurred and the vets were booked. I was told to give her two Benadryl and some liquid anti-​inflammatory med that she had used for another condition, and to call back in 30 minutes to talk with a vet tech. I expect my own vet or another to see my dog in an emergency, period. This is unacceptable. Mr. Root told me I could take her to a pet emergency clinic in Round Rock if I wished her to be examined that day. When I got to Round Rock, I found that this is a group of vet specialists working by appointment only during the day, and it isn’t even an emergency clinic until after 6:00 pm! Way to go again, Zoot — you don’t know this?
Yet this clinic worked me in and a surgeon examined and treated my pet for a bite. I had NEVER BEEN THERE and they worked her in to their busy schedule. Yet my own vet would not.
Needless to say, I will be changing vets. Zoot’s did not meet my expectations in giving humane and responsive vet care to my precious dog.

Had a great experience w/​this animal hospital. Had a chameleon w/​MBD and as of today my chameleon is doing great. He did not over charge me and was reasonably priced. Thank you Zoot!!!

My pets are my children. I can’t go out of town without worrying constantly about my babies. I needed to find a place to board my two dogs for about a week, without being stressed out of my mind about their well-​being.
I was told about this place. Went to check it out. It is wonderful. I felt very very comfortable leaving my furbabies here in the hands of the Zoot Staff.
They go above and beyond. Now, this is NOT a cheap place. However, I rather pay a little more here and not have to worry, than pay for a cheaper place and be stressed!
They staff is sweet. I even called every other day to check on my pups, and they gave me a full run down of my dogs day! Gave me the piece of mind I needed so that I could enjoy my trip!

I love Zoot, but their prices are high. We’ve always had good luck there. We take our pets elsewhere for annual shots because it’s a fraction of the price.

I adopted a cat from a local animal shelter and took her to this clinic on their recommendation. The facility is absolutely beautiful and the staff has all been really friendly and helpful. I saw Dr. Clemmons and she was absolutely delightful and very gentle and kind with my kitty. It was the first time I have ever had her vaccinated and the doctor was so careful and gentle with her that the kitten literally didn’t even flinch when she got her shots. They have been just perfect and I can highly recommend them!

Disappointed. Wish I had the same experiences as other pet owners. I will share my experience and you decide.
I brought my two Rhodesian Ridgebacks for their first visit and vaccinations. The facility is excellent and the employees and Veterinarian were very nice. I did have a good experience that day.
However, the next day, one of my Ridgebacks started to become sick and overnight broke out in hives, started vomiting, etc. I called Zoot early Friday morning and told them I thought one of my dogs was having and allergic reaction and that he needed to be seen. They said they were all booked and could make an appointment for Saturday. I explained to them again that I thought he was having an allergic reaction and they said the work on appointments only.
That was disappointment number 1.
I brought my dog to an emergency room Veterinarian and he having an allergic reaction, but also was diagnosed with another disease that I believe was missed during his new patient appointment with Zoot.
I emailed my pets Zoot Veterinarian about what happened and asked her to share my experience with the owners. Asking them if this was how they wanted to treat their patients, should my pet have been seen same day for an alleged allergic reaction to a vaccine they injected him with, and a few other questions and after one month, still have not received a response.
That was disappointment number 2.
I will not longer to to the award wining Zoot animal hospital. Not sure why they call themselves a hospital when they are clearly and appointment only clinic.
I wish everyone else has better experiences.

Zoot has taken great care of my little girls, Isis, a pitty and Raven, a border collie/​black lab mix. They are efficient, knowledgeable and love pets.

Thought I had an issue but once again their customer service is outstanding. One of the owners called me and cleared up the misunderstanding. What a great business!

My visit to Zoot might have been the easiest, most pain free visit to a vet I’ve ever had. For starters, in the few minutes that I waited for my dog to be seen I was offered coffee in their lobby. This was not some cheap pot of coffee, they had a full on Starbucks coffee and tea machine set up. Soon after I was brought into the exam room, which was spotless in terms of cleanliness and easily 10 times bigger than any other vet exam room that I’ve been in. The vet was straight forward, quick, and answered all the questions that I had. I got in, got my prescription for my dog, and got out in 20 minutes… that is straight amazing compared to most other vets. If you are anywhere close to Georgetown you should use Zoot for your pets.

Our regular boarder moved out of state and we spent 6 months interviewing boarders for out bassets. We decided to give Zoots a try, leaving them for 5 days. For the first time *ever* picking them up, they weren’t stressed or crying. It’s obvious that they were well cared for and given the attention they deserve. I’ve booked for all my travel over the rest of the year. *So* pleased.

This facility is clean and beautiful and we chose it (even though expensive) due to immediate access to vets. We were notified prior to picking our dog up that she had begun to limp but had been checked by one of their female vets and she found nothing.
We picked our pet up Sun., took her to our personal vet on Mon., and Tue. she had surgery for a torn cranial cruciate ligament. Needless to say we were not pleased that this very obvious diagnosis (immediately apparent to our personal vet) was not picked up.

We had to leave our cat for three nights over Christmas. She is a a rescue, so i was worried she’d be traumatized by being left again. Her room was small but cozy, and the whole place. from lobby to cat room, was very clean. The staff allowed us to bring some of her toys (even the embarrassing one that is just a plastic bag in a pillow case). We arrived n the morning, and her room was ready. They allowed us to go up with her and say good bye.
We schedule three play sessions for her. A twenty minute session is $ 12, but it is worth it to know that some one is interacting with her.
The techs took down two emergency numbers and invited us to send a text message to check on her at any time. i could tell that the techs truly love cats and their jobs.
We picked her up on her check out date, and the techs loaded her into her carrier for us. This was a priceless relief since it can be a challenge. The techs showed us photographs of her play sessions, so we know they actually did them. They also trimmed her nails as we had requested.
The nail trim, boarding, food, litter, and play sessions came out to just under $ 130, but it was worth it to know that our cat was well cared for.
The staff is friendly, helpful, and really does care about the animals. We will return to Zoot and recommend Zoot to anyone in need of boarding.

This place is amazing. I recently adopted my first dog (Shannon) & brought her here for an exam. They were having quite a busy day but the wait was not a problem. They brew Starbucks coffee in the lobby, have a very open & cozy area to wait (with a fireplace even) & the building itself is beautiful. I believe the website says the ceiling is 28 ft high & there is a large floor to ceiling window & lots of trees outside to stare at. I didn’t expect this level of luxury at Shannon’s vet appointment.
More importantly, when the vet saw us, she made sure Shannon was up to date on all her shots — even calling the shelter for clarification as their paperwork was a little confusing. The staff took the time to answer all my questions even though they were having quite a busy day.
From what I’ve read on Unilocal & the photos I’ve seen on the website, I’m kind of looking forward to when we need to board Shannon — I think she’ll have a great time @ Zoot.

Another successful extended boarding stay at this fabulous facility.
I really appreciate the thought that goes into my dogs stay…

If you know me, you know that I have a little bitty doggie. She is my park partner and my most beloved animal friend. She is not made for manly appearance and her name is totally laughable. She means more to me than most people I know, sorry guys.
Before a recent trip to Florida, I had to consider what to do with my buddy for 9 days. She has not been out of my sight for more than a couple of days in the four years she’s been alive, with the exception of a trip to Hawaii I took a few years ago where she stayed with a friend. She had never been officially boarded.
I wasn’t sure how she would do without me, and I worried. All the things that I tried hard not to project onto my pet were starting to get to me. My sweetheart made it a point to take me to Zoot where Sophie could get some shots and a check-​up some weeks before our trip. I was given a form to fill out where I would explain all my dog’s quirks as I understood them so i might give them a glimpse into her nature. I filled the space that I was allowed and more; this was my clue that I was definitely worrying too much. I didn’t care, I had a right to worry.
Then came the big day to drop her off. My palms were sweating, I was unsure and my anxieties had to be squashed down into my throat so my dog wouldn’t sense it in me. Not such an easy task… The facility was spacious and the vet tech gave us a fully guided tour of the different play areas and their procedure for allowing play and settled as many doubts as I could throw their way.
I led Sophie into her own five by five room with a door to her private patio, set her dog bed down, opened the hatch to her porch and left her. I was reassured by the staff and my sweetheart that she would be fine. I fooled my dog into thinking I was fine, but not the humans that I was putting through the ringer with my questions. They thought it was sweet that I was as worried about my little dog and I was embarrassed. I got over my fears and went on my way.
Nine days later I could not wait to see my buddy again. She squealed with excitement when she saw me and after checking out I was relieved to find my dog in good health, her vaccinations were totally current and was given a report card written in the most positive voice about my tiny friend. She did very well at boarding, but I would attribute that more to the guiding hands and happy staff at one of the most smartly designed boarding facilities I’ve seen. Take your dogs or cats to Zoot and you won’t have regrets, they earn ever cent they charge, and my pet is worth the extra care.