Suddenlink

Was offered unlimited data today for 10 dollars more. I’m still paying way more than I would at a competitor for the same service, but at least they’re showing some humanity. I’ll upgrade them to slimy dirt bags that deserve a moderate beating.
The timing however does have me worried that this is an elaborate April Fools joke designed to crush my spirit.

If I could give a negative star rating I certainly would. Ever since the forced Tivo upgrade, we have had every bit of equipment and wiring replaced twice, and we are still having the problems that we have spent 7 days in the last month waiting for them to fix. Their technicians are an absolute joke. Their customer service is sub-​par. Our experience is a textbook case on why we are not supposed to allow monopolies on service. Suddenlink is charging us a fortune for service that we cannot use because it does not work, and we have no other option for high speed internet.

My household does use a lot of Internet because we don’t have cable and watch shows on Netflix, Amazon, and iTunes. We also use it for playing video games, and some general use. With that being said the first time we were sent a notice that we went over and that we should up grade to a higher gig plan we understood. We upgraded and a few months later we were suddenly going over the gigs allotted to us. My boyfriend at that time did not get mad because he was told the higher gig plan would give him a higher Internet speed. At the time we were not streaming anymore than usual. A few months later we get another notice that we went over and to upgrade or be charged extra for every gig we go over. Now this really ticked us off because that particular month we had been gone most of the time. Complained about the issue nothing was done to fix it. Well my mom just got a notice that she used 80% of her 250 gigs. My mom works well over forty hours a week and my father does not use the Internet for anything but email. He only watches cable, blu-​Ray or DVDs. He can’t operate anything but those three things. I’ve reviewed their wireless router to make sure that someone else is not using their Internet. And there is really nothing anyone in Georgetown can do about it because there are no other options for cable here.

I got Suddenlink yesterday 1÷20÷16. The 2.5 hour installation took the poor tech almost 10 hours. The supervisor, Nathan, came out and helped him finish up and was very patient while showing us how to use the remote.
We were expecting to have use of the 2^nd TV at no charge, but the tech said the service order was for only 1 TV. I called today about the 2^nd TV and was told we would have to rent that unit for $ 3.50/mo.
Internet was bad at first until Nathan came back today and replaced the defective modem/​router. He had us «forget» the network on our phones, then reconnect to the new router. So far, so good.
I wasn’t happy about the 10a — 8p install time but most issues were beyond the tech’s control and I was shocked at how quickly I saw Suddenlink trucks out on Jim Hogg Rd, working on the problem at the power pole down the road.
I hope and pray my review can be upgraded and not down-​graded after my first month. I also need to check out my visa charges to see if the $ 142 and change they quoted (including all tax and fees) is truly what was charged.
I’d also like to see what we have agreed to, in writing.
Verizon was a terrible Internet and landline provider, and Dish told us Internet was not available in our area (so why we are constantly bombarded with Dish Internet advertising 2 – 3 times a week…)
Friends told us they’re pretty happy with Suddenlink so we have signed up.
Update: I added a star because the services are all working great! I do need to add our number to the Do Not Call list because several solicitors have called.

Same complaint as many many Georgetown folks. it’s monopolized several communities & does NOT provide good service! Their wifi is slow, and has made us purchase very expensive modems just to achieve mediocre levels of Internet.
Can’t wait until another provider like Uverse is allowed in!

Well we were trying to cancel our service and we waited for 52 minutes to have it canceled super rude customer service agent named Janika came on and told me (excuse you.) That was just the beginning of her unacceptable horrible customer service skills I hope you have a talk with her she’s rude and crude and a bad representative for Suddenlink now I know why were leaving. We spent four years with you never missing one due date to only finish with the rude agent named Janika.
I’m sure they’ll find someway to screw us when return on our equipment. Details to come.
I wish we could give zero stars. That’s what we would have done.

Just found out they’re the only option for my neighborhood, and they put a soft cap on your internet usage. Download more than your plan allows, and they charge you more.
These idiots are only getting away with it because they’re the only game in town. As soon as they’re not, they’re fired, even if I’m downgrading speeds.

Terrible service. The built-​in TiVo box is a mess. We get constant screen freeze, dropped audio, and slow internet even tho we pay for the high end service. When we call customer service, they always say the signal strength is good and there are no issues. Then they offer to send out a technician that we have to pay for. Then the tech finds nothing. This company would go out of business if it didn’t have a monopoly here.

The worst company in Gtown. Your service sucks and your internet caps are horse 5hit considering how pricey you are. If you didn’t have a monopoly on «fast» internet here no one but your suncity masters would use you. You STINK.

I wish there was a negative 5 star review. Suddenlink has horrible cable and Internet service. Absolutely horrible. How can high definition television have visible delays? Waiting a week for an «On Demand» show… seriously? The television menu is an absolute nightmare. I would gladly go back to paying an arm and leg for our previous service with Comcast in Chicago to get rid of Suddenlink. Unfortunately, our neighborhood is held captive by Suddenlink service. We will have to go with or switch to satellite.

Wish I had read reviews first… This is just sad y’all.
Basically the customer service as a mom and small business owner who tried out your services to help make life a bit easier has left a bitter taste in my mouth.
Was asked when I wanted to set up Internet, gave two times on a Thursday or Friday. Stayed home during those times and did NOT schedule any client meetings then (read: lost money) to finally be told oh the appointment was set for Sunday evening. Never talked with anyone about that being an ok time. I had a client meeting then so I couldn’t be there, but luckily my husband was home. Set up was done… Hoped that would be the last issue.
Then… The bill came. I was quoted $ 35/​mo for Internet alone. My bill lists it as $ 44. I call the call center and they said they cannot change it themselves but I can go down to the office and talk with them. So now… I guess I get wonderful task of loading up my two toddlers in the car and going down to dispute my bill.
Next step? I’m planning on looking up other internet providers in the Georgetown, TX area. I have only been your customer for two weeks. This is ridiculous.

Suddenlink sucks They are noncareing and they have rude customer service. They are overpriced and the think you have to stay with them! I’am looking to other service.

Update: So, interestingly today I get my new bill (conveniently after my negative review) and my charges went up $ 11 per month. They claim that my introductory/​promotional rate expired. This is BS because I wasnt on a promotional rate. The salesman assured me at the beginning of my contract that my price would not change unless the market dictated. So I called into Customer Service who the guy on the phone tells me that «you can drop your service down to the next speed and that will bring your rate back down». I explained to him that my initial contract wasn’t a promotional rate. He didn’t even offer to investigate it! Surely there must be some documentation from the original contract outlining my rate, but I guess he didn’t want to be troubled with even looking. Verizon Fios or ATT u-​verse I sure hope you see this, contact me! I want your services in my neighborhood NOW.

As I write this, I am on hold for over 20 minutes after already hanging up at 35minutes. Almost an hour being on hold… How does a company accept that? Btw this is my first bad review EVER on Unilocal… Congrats

Other remote stopped working. Now on hold for over 30 minutes as I write this. Best one was that their voice system did not recognize my voice or keypad so I had to call in as a new customer. I wrote this as I was on hold, it is going to take 6 days to have a rep come out and fix the system. What a bad company this is.

Suddenlink cable and inet service leaves much to be desired. Equipment is in rough shape reception is ok but inet keeps dropping out and terribly slow, Customer support and technicians are understaff, overworked, and incompetent. Thank God i canceled my subscription and Verizon service was available in my area in Georgetown. I feel for everyone who’s had to deal with this poor excuse for service.

We are «VIP» customers with Suddenlink and can’t get any support or service. I have tried to work with these people, but they have incompetents staffing the tech support chat line. We have been paying fro 300mg service on her home internet and it routinely runs at about ¹⁄₃ of that. I currently have a problem with accessing Outlook through their ISP. They are absolutely horrible to work with. I’m looking for another provider immediately.

I’m definitely not a fan of Sudenlink. It really sucks because they are the ONLY internet/​cable etc. provider in my particular area in Georgetown. I have been unable to find other service providers. It’s been very frustrating. I definitely got spoiled with Time Warner prices when I lived in N. Austin. I’ve never had any issues with customer service, but it could be a little bit better. I’ve contacted Suddenlink to find out what the different rates were and, of course, they always try to up-​sell different products that are more expensive. No thanks! It’s bad enough that they’re the ONLY game in my area, so I feel like I’ve been screwed over as far as options go. I think Suddenlink is definitely aware of this, so they’re definitely in a position to charge whatever they want. I also keep getting emails from them telling me I’m going over the 250 gb/​limit per month… What the heck? I was definitely NOT made aware of that, only to find out they can charge me for going over this supposed cap or limit. My current plan isn’t too expensive, but I don’t want to have to pay for a more expensive plan when what I already have works just fine. We don’t do a lot of surfing, mostly Netflix streaming, etc. I didn’t think we were being excessive with our movie/​tv watching, but according to Suddenlink, we are! Just absolutely ridiculous. The SECOND another provider offers services where I live, I am jumping ship. I’m really tired of Suddenlink. The «bundles» are also a joke, no real savings that I have seen, but maybe it’s changed. Again, can’t wait to get the heck away from them! I’m glad I bought my own modem because the rental/​leasing fees seem to keep going up, just like with most of the other providers I’ve had in the past. You definitely save more in the long run by buying one either online or locally. The service providers like to tell you that you can ONLY buy their modems through them, but that is completely FALSE. You can find a list of compatible modems on their website, then buy it elsewhere.

Horrible horrible service and customer service! When visiting my parents in Georgetown, I tried to help them update their service /​modem /​router. The effort was completely frustrated by the fact that the customer service person will ONLY speak to the person on the bill, not other members in the household. My mom can’t even call to inquire about the service that she is sharing and paying for, because my dad’s name is the only one on the account!
My dad is not the most tech savvy person which is why I was helping him, and I had basic questions about the internet plan /​download rate. Since the CS rep wouldn’t speak to me, I had to use my dad as a puppet to get such information and ask questions about switching out to a DOCSIS 3 modem, etc. I was literally talking into the phone where the rep could hear me, while my dad was parroting what I was saying! Since my dad was the middleman, he didn’t understand what I was asking and was confused by what the rep was saying. It didn’t help that the rep was giving him completely WRONG information, saying that you can exceed the download rate your DOCSIS 2 modem was built to handle by downloading something! Um, that’s not how it works. So ridiculous. I have no doubt this person completely tricked my dad into buying a new modem from them. I had to leave town before the equipment came so I couldn’t finish the setup, but I will encourage my parents to drop Suddenlink and get better service.

It’s only a matter of time before the hipsters are all over Suddenlink. It’s the most ironic thing ever, in a way. you pay way, way more than the competition and you don’t get anything in return, except for the frustration of trying to get your eternally down internet to work. you can purchase the most expensive plan with the most bandwidth and you won’t see any increase from the slowest plan, because your internet will never work. The customer service is the absolute worst too, I really feel like you get the authentic crappy ISP experience from suddenlink. You know that one southpark episode, about the internet service providers? I think this just might have been their inspiration.