Kentucky Collision North

Love this place. They do a really great job every time we are needing repairs on our vehicles. They even vacuum out our cars and clean them up very nicely for us. I also really enjoy the warranty on the parts they fix as well. Every other collision center I’ve been to there has always been some kind of problems with the parts, but so far no complaints at all here.

Exactly a month after I purchased my brand-​new car, someone hit it while it was parked, knocking off the back bumper and leaving little dents, scratches, and chips in the paint. Needless to say, my husband and I freaked out a bit — mainly because we knew the value of our brand-​new car dropped dramatically. Sigh. Fortunately, the person that hit us was someone we knew and she was quick to contact her insurance to fix the car right away. Within days, the insurance company sent us to this location for repairs and a rental car [for free]. In less than a week, my car was fixed really well (with a lifetime warranty, I think) and looked brand-​new again. Yay!
While we are happy with the way the car was fixed, their customer service is the main reason for this glowing review. Read on…
When we initially went to drop our car off for repairs, the rental car was not there yet. After waiting nearly a half hour, the customer service rep we were sitting with (I really wish I could remember his name…) contacted the rental car company (Enterprise) to figure out what was going on. Their computer systems didn’t show that a car was rented for us. Whaaat?! He then contacted the insurance company (Progressive) to figure out what was up. Apparently, the person over the phone messed up and sent a rental car somewhere in Texas. Dude. Again… whaaat?! Nothing associated with either car (ours, and the person that hit us) had anything to do with Texas. What a dumb error. Since it was nearing the end of the day, we were on a time crunch — AND scheduled to leave for a weekend trip to Chicago the next day. Not to worry — the guys working here were on top of their game. Not only was the customer service rep taking his time to find a car for us, but he also recruited his boss to make a few phone calls. After an hour and a half wait and them playing phone tag with insurance/​rental companies, a car was found and delivered to us.
I am sooooo thankful for the extra effort these guys put into finding us a car and keeping us happy. They didn’t have to go the extra mile to make all those phone calls, and yet they did. And on top of that, my car was beautifully fixed and take care of.
Nice job, guys. Thank you so much!