H-E-B

This store is horrible! First off check the packaging. HEB brands are made in or from Mexico! Even frozen fruits and veges. We as a nation should support made in the USA at every opportunity. Just my opinion. Also check expiration dates. On several occasions I have purchased products that are expired. Just yesterday I found a bag of Zaps chips that expired in December! I took this same expired bag to the girl running self check out the day prior. Made her aware of the problem stating I didn’t want to return them to the shelf only after walking up to her where she saw me but continued to have her conversation about gossip with another employee! Ugh. Now I move on to the check stand clerks. I was with my mother. We had less than 15 items and walked to an open line with the light on and started to put our items on the belt. The clerk looked right at us and walked away. She went several lanes over and started to have a friendly casual conversation with her employee friend! So we moved to the next express line where an clerk was reading her magazine and she glanced up at us. She did not greet us, smile or anything. Ok, whatever unfriendly magazine girl. We load the belt and she continues turning the pages of her magazine. We wait for her to finish her article before she starts scanning in the «express lane». I have a huge pet peeve with the TINY bags they have. I do use my own bags on occasion but find the store bags very useful around my house so they are reused and recycled. I have had multiple store clerks shove every item they can possible fit into those tiny bags when I have had larger orders even though they have both sizes of bags not bagging cold and frozen items together and dry goods separate. So I begin bagging myself to avoid the frustration. I have finished bagging all my items with only the bananas remaining. Magazine girl takes the large bunch of bananas and shoves them into a TINY bag and proceeds to take a CAN OUT of the bag I ALREADY BAGGED AND PUTS IT ON TOP OF MY BANANAS!!! What a crappy girl!!! I would have said something but was with my mother and did not want to upset her. Maybe I am over reacting to the situation but it is not an isolated event. Oh, and finally MANY clerks have been texting when they are in the middle of scanning groceries and the customer is right in front of them. That too is not an isolated event. Leave your cell phone in your car or locker if you cannot keep control of yourself and leave your break time activities to break time. We desperately need a decent grocery store with decent employees in Georgetown like Kroger or Sprouts even. This place is seriously PATHETIC!!! They need some competition! All of this is my opinion and experience. Go see for yourself…

I just moved here in December 2015. To date, I haven’t had any horrible experiences at this store. I have noticed that the older men customers in the store tend to be on the crotchety side. There have been some rather bare spots on the shelves on multiple occasions, but nothing that I needed was out of stock. There is one item that I buy on a regular basis, that they did not carry though. Overall, the employees have been extremely nice and helpful so far. The store is pretty clean, based on my experience. I moved here from Bryan, Texas, so I can tell you about DIRTY stores, and this HEB is very clean in comparison.

Crowded — No Parking — Long Lines — Out of Products
We need another HEB!
Sign the on-​line petition for another grocery store on Williams Drive:
…

Leading up to holidays and nowadays even typical days indicate it’s clearly evident that this H-​E-​B location doesn’t have enough storage capacity to meet the needs of customers day, especially with dairy and dry goods.
There’s less selection of national brands and variety, due to the increased shelf space dedicated to H-​E-​B branded goods over last few years. H-​E-​B brands are good, although the quality seems less today than in prior years when H-​E-​B brands were at least as good as national brands and often better quality.
There’s been talk about expansion plans over last few years and even news reports, but when asked, local personnel speak only of delays, which seem to be endless. There’s still a few hours a day between siz and midnight when there’s a lull in the endless wave of shoppers, so H-​E-​B likely doesn’t want to canalbalize same store sales by building a new store, but it appears that expanding the current store would be a great investment in their local business.

I am updating my review because I need to address the employees. Some of the staff is super helpful, I had either a good experience or great help in the store. Other shoppers are still a problem as they block aisles and don’t seem to care about others. I have been almost run over by little old ladies that seem to feel they are a privileged class. I feel like forming a group «Male Shoppers Matter».

Heard so much about «The Big HEB» before visiting. There was a lot of excitement sharing for this location. Feel a little letdown in HEB as a brand because most locations seem to have the same challenges:
1/​They are consistently out of or just don’t stock my weekly staple items: Jiff Natural PB, Applewood Chicken Patties, Earth’s Best frozen breakfast foods, and Pirate Booty. Pirate Booty? Really?
2/​Employees have difficulty acknowledging customers. Dear Checker, Oh, please don’t let my presence interrupt your side conversation with the bagger about your weekend plans. I’ll just stand there as the third wheel in your conversation. That’s not awkward at all. Please continue.
3/​Not enough lanes are open for the 15+ items. However, an over-​abundance of 15 items or less lanes… also known as, The Judgement Lane. Because the second you get in it, people are counting and judging you.
15 items and under= you’re a good, upstanding, honest citizen/​customer. However, go over one item in that lane = you’re impatient, self-​centered and an entitled citizen/​customer … No worries, I count and judge too.
After standing in the regular check out lane for 10 minutes, I realized I could use the Judgement Lane.
Eureka! That never happens. I quickly switched lanes. While placing my confirmed 15 items on the conveyer, I received the stink look from the checker. I smiled nervously and said, «I counted. It’s 15.» After checking me out, she handed me my receipt and said, «You had 16. Don’t worry about it though.»
For the record… The receipt said, items purchased, 15, even though it had 16 line items. Just one more HEB inconsistency.

This place is such a nightmare. It’s hard for me to go grocery shopping now because I hate this place so much. If there were ANY other options in Georgetown I would never go back.
It is always PACKED. Like you can’t move packed. You constantly have to dodge people. The check out lines are 4 giant carts deep. The cashiers look super unprofessional (like long stick on nails…). There’s often no one around to even bag the groceries. However, they will always ask you if you «need help out with that.» Even if there’s no one to bag your groceries and you have to do it yourself while you’re like 9 months pregnant, they will ask this. I don’t get it.
The produce is the worst. I know it doesn’t stay on the shelves long because of the crowds shopping. Yet it always seems old after a day at home. Just this morning I threw away several spoiled red peppers, moldy garlic, and dry broccoli that I only bought 3 days ago.
I hope all HEBs aren’t this terrible. Because this place is HORRENDOUS.

My poor review is partially for the poor stocking of things I need to buy. But also for what the store can’t help, which is rude grumpy old people shopping here. People freak out and run you over if you’re looking at something for more than 2 seconds. I’m pregnant and have been bumped and practically
Run over multiple times at this store. It’s horrible. I thought old people were nice. But no. Also some man was freaking out and honking like crazy in the parking lot startling me and my daughter. Then he claimed someone was about to run into him but it never appeared that way. Sucks to live near sun city. Take me back to the dangerous hood of Houston. It’s pretty much the same to me.

Today on Facebook there were many responses about how bad this HEB is. A lot say they are not going back. Complaints were for everything from small aisles to grumpy staff to parking to cleanliness, etc. wish HEB cared enough to do something about this store.

I loved this store! Has a good selection of the things I want, and I saved so much money using the bulk section to buy spices and nuts. Never knew how good I had it until I moved someplace without HEB.

I’ve lived all over the US from towns of 500 to 3.5 million. Shopping in HEB in Georgetown, TX on Williams Drive/​Cedar Breaks Road is like shopping in a 3^rd world country. They are constantly out of stock of basics, like milk, bread, cheese, etc.& if it is on sale, no rain checks are offered.“Not Our Policy”.
We are close to a community of over 10,000 senior living in homes, myself included. Every time I shop I have to climb up tp the top shelves to reach basics like water, cereal, etc. I always see ay least 10 other seniors climbing shelves to reach items each time I shop. I’ve complained multiple times to the store & corporate offices & nothing ever changes. There are never any staff in the aisles to help or your told they work in a different dept. Every time a brand name product comes in, you had buy every box or next time it will never be back. I have waited since last November to buy a brand of Root Beer which is still listed on the aisle. At a minimum of 3 visits a week & almost 8 months later they are still out. Instead they constantly bring in their own Crappy HEB brands for 2 cents less, never giving the customer a choice.
Not only have numerous customers told me this is one their most profitable stores, but so has at least 10 staff & 5+ managers within the store said the same thing. It is so profitable & since there is no competition nearby they don’t bother bringing in any requests. In fact I’ve been told mutiple times by HEB staff that corporate decides what is sold in the store & they refuse to bring in any requests.
I had better sevice 20+ years ago in a town of 500 than here. There is constant turnover, so No one recognizes you, or offers to help.
I’ve had 12 back surgeries, yet no one will carry out groceries, let alone get something down from a shelf. I always try to help other seniors in wheelchairs or electric carts who are worse off than I am. When you get home your soft fragile items are in a torn bag with heavy canned goods on top & your cold & frozen items are mixed in with warm items. The whole chain is a scam, but I cannot drive an hour to a wealthy neighborhood in Austin to grocery shop & get the food home before it is defrosted due to heavy traffic & 98 degree weather.
if it were posssible I would give it no Stars.

This HEB has really gone down hill. The shelves are constantly empty. I’ve found meat that has expired dates, stew meat was green. So many items in this store with expired dates. The bagged lettuce is Brown.
I’ve been driving farther to the HEB Plus in Leander just to find more in stock items and food that isn’t expired!

This is probably the worst HEB in Texas. The store always has empty shelves, not enough employees at the checkout, and the aisles seem too narrow. The older staff are rude and not overly helpful. It seems that they do not stock at night but do it only during peak hours. It is not rare to go there and not be able to find what you are looking for.
With it being so close to Sun City the store is always full of very rude people. They are entitled and act like they hold dominion over everyone else. The only time to really go there is early in the morning but then the shelves are bare. Its a lose lose situatuoion.

I was very disappointed to approach the checkout at the pharmacy door a lady by the name of Nancy was vry rude not only to me but others as I observed. Nancy was very rude in the approach of her job.

This is a big HEB, at least big compared to the ones by my house.
I like the layout, and it has a nice open feel. Especially near the produce, deli, seafood and meat sections. Once you are in the rows, they only go about half way down the store then a big isle then another set of rows, so I don’t get that super trapped feeling that sometimes happens in stores with super long rows.
The people are nice and the prices are HEB prices. They have a gas station out front that is easy to get in and out of. I think its self serve only.
The «strange» thing is there is a section that looks like it used to be a movie rental station in the center front, but now its just used dvd sales, and with the look of the dvds, they must get them from sun city. Some strange stuff there I say.
With it being the closest store to sun city, as expected there are lots of retiries with lots of time on their hands to shop «SLOWLY» so I would not recomend this if you need to just pop in and out quickly. You will get trapped behind some slow movers.

The store has a great selection of organic food, which seems to be hard to find in Georgetown. It’s also very clean :) but… The lines are ALWAYS long and the sun city gang uses the aisles as a meet and greet. Georgetown needs another store ASAP!!!
Tip: park as far out as possible or someone will either park one inch from your door so you can’t get in or leave a cart smashed up against the side of it. My Tahoe had no scratches before we moved here :/

Horrible experience with the floral department this past weekend! We were quoted a price for balloons over the phone the week prior and were told a completely different price in person and scolded because «the prices are posted on the wall». The balloons were for my daughter’s first birthday party and there was SO much last minute stress because they didn’t know how to blow up the 36 inch round balloons and the price was more than DOUBLE what we were told on the phone. We had to drive across town to the other HEB to have them blown up! I don’t appreciate the rudeness or the ignorance of the manager and employee in the floral department. Very disappointing.

Known as the Sun City/​GT 2 HEB… Very Clean, very friendly and über busy. HUGE wine selection. We always walk the outer departments, I mean I do work for them, so I like to see how it stacks up to my store. Fish counter was fresh and free of any odors. Fresh looking meats also with a very nice selection. Produce looked Fresh and full. Lots of demos (this was on Sat) in all departments. Great looking store.

I’ve never had an issue with unfriendly customers. Sure, there’s definitely an older community that shops here, but we’re pretty close to Sun City. I do not agree that people are snobbish here. It’s never been an issue. If anything, the older shoppers are more inclined to chitchat. The parking lot can get hectic and you might be circling for a spot if you come at a busy time. Despite the crowded parking lot, I’ve never been stuck at checkout even at their busiest hours. They manage to keep many registers open to meet with the high volume of customers. Their produce and meat department are great. Incredibly fresh selection and their shelves are always well-​stocked. At their busiest hours, it seems like they put more employees on the floor to ask if customers are finding what they need. I’m pleased with their healthy variety of foods. Great H-​E-​B. Good luck trying to find a spot at the gas pump at peak hours.

I am obviously out of the loop as I had no idea this H-​E-​B was known as «Taj Ma B» and «Gucci B» on the street. It’s almost like how drug dealers nickname their «brand» of drug.
Let’s just say this — if this H-​E-​B is a drug — give me another hit, baby!
I mean, sure there are a billion Sun City folks here, but you gotta realize that you are gonna be old and slow one day, too. Have some patience. Chill. Listen to a pod cast or something.
Anyways, the cool thing about this H-​E-​B is that it has most of the hippie dippy crap that the regular H-E-B’s don’t have. You know, bulk granola, Dr. Bronners, various varieties of soy, yogurt covered pecans, etc. etc. I am a fan of the hippie dippy crap. Now that I’m living in Georgetown, it looks like this will be my only option for a while.