DIVA Design Studio

I paid for a consultation at my home with one of their designers. She was very attentive and had great ideas. She said she would put together a design and we would get together at a later date. After 2 weeks I hadn’t heard anything so I called her and we met the next day at Diva. I loved the design and samples she showed me. I took the samples home for a few days and was ready to proceed. I dropped the samples off at Diva and that is the last I contact I have had with the shop. I did not receive a follow-​up call, quotes on the work, or anything. I was so disappointed in the customer service but I refuse to work with a company when I have to initiate and follow-​up myself.

LOVE this store. Friendly, helpful and great patience! Just had my first piece hand delivered and really looking forward to finishing my home with more of their unique finds!

A very snobby store. They were «Oh so friendly» while I was purchasing. The minute I purchased they dropped me. They will not answer the questions I email, and they do not care if you are happy with your purchase or not. Once you pay, you are SOL. Boy, was I fooled. Sorry they have my money.

Charming store. There are a lot of lovely items in there. Even if the prices are high, you pay for what you get — it’s not a thrift store or consignment shop. The staff was friendly enough when we entered and made conversation with us as we were leaving. The second floor has swatches upon swatches of upholstery and other decorating materials — very lovely selection. Beautiful items to choose from.

I have just visited Diva for the «best» holiday décor in the Austin area. I have been shopping this store for 4 years and each time I go in ~ I am treated like an old friend. G-​Town is so lucky to have this shopping mecca at their fingertips.
There is never pressure to buy ~ but I do ~ as the unique finds I select are perfect.

I’ve lived in Georgetown for almost three years and have coveted the beautiful items in the Diva store window from day one. For no particular reason, I’d never been in the store until a couple of weeks ago. My teenaged daughter and I walked in one evening about an hour before they were to close. Mind you, we weren’t coming in from the pool or the lake or anything, we were dressed for an appointment we’d had earlier and for dinner afterward. (Not that I think people should be treated differently based on their appearance anyway.)
Meanwhile, there were FOUR people working — including the owner — and not one of them greeted us. They stood in a circle talking with each other and didn’t even acknowledge our presence. Finally a young man (stock clerk?) said hello (but did not offer assistance). One of the women (the owner, I think) glanced over at us and when we met eyes, she half smiled at me but said nothing. We walked around the entire store looking at various home décor items and talking (loudly at this point) about decorating our NEW HOME. Still no offer of assistance, no «are you looking for something special?,» no acknowledgement whatsoever.
I finally spoke to one of the women who I recognized from seeing around town. It took her a minute to feign any recognition of me. I TOLD HER I had just bought a new home and was in the process of decorating it (the other 2 women were standing there as well) and NO ONE asked if they could help me find something. NOTHING.
At that point, I walked out, and I will NEVER walk back in… What a shame. I have money to spend. Guess I’ll just have to spend it with people who actually want my business. Oh, and I’ll be sure to tell all of my friends and associates to do business elsewhere as well.