David Collision Repair

I can’t speak for there work. It really irritates me when I can’t even call a company so highly recommend and get a pleasant hello. The receptionist was so rude and made my boyfriend feel like a fool for calling this place trying to place An appointment for repair. Considering that’s there job. I would really think about the people you have representing your company. Espically when the first time we call and get some lady who had no idea what costumer service is!

Wonderful staff and friendly, attentive service. My neighbor has been using their services for many years and recommended them highly. I arrived for an estimate to repair a paint scratch on my 370Z. They provided it promptly and even performed a touch up to the scratch, at no charge!

I had my Altima at David’s for a week. The car was ready as promised. When I first looked at the work in the yard I was actually shocked to see that the work & paint were impeccable. Having been an automobile dealer for nearly 50 years, I know good work. I had my own bodyshops in the past.
Don’t give a second thought to go to David’s. They are pleasant, personable and professional.

Unfortunately, I did not get to utilize their repair services because my car was totaled. *wail!*
David Collision was where my car was towed to get evaluated by their certified auto claims adjuster. I would like to give a higher rating, but in all honesty, there was not much interaction between me and the staff to develop a relationship. That being said, I am unable to review their quality of repair services. This review is only regarding my dealings with this business with my insurance company and the process of severing ties to my poor little automobile.
In all my phonecalls, the staff was polite and answered all my questions with no issue. I asked for the adjuster to provide me an update with the verdict after he checked it out. The adjuster I spoke with was polite, frank, and straight-​forward in his assessment. When the verdict was passed by the insurance company, I was given the sad news that my car was a total loss.
When I arrived to clear my car, it was evident that David Collision Repair has no shortage of business (especially with the recent bad winter weather). The staff was polite, but I felt no warmth or connection. They were all about business, but that’s not a bad thing, they had so many customers coming in and out the doors. Kudos to the gentleman who repeatedly (and without complaint) agreed to my requests of grabbing tools and razors on various occasions to help me take my license plates off and to scrape some stickers off my windows.
All in all, they got the job done for me in the short interactions we had.

This review gets 3 stars because of two glaring flaws I found when using David Collision. First let me start by saying the people were very nice and professional, and the work they did on the actual part that needed repairing is about 98% flawless. I can tell it was repaired, but no one else on earth would ever notice. So one star docked for each flaw I found, and they are as such:
First item is that I had a scratch on my driver side door that I needed to have repainted. The scratch was repainted and everything looks great, however when I was going over the receipt I notice that they charged me (or my insurance company) money to have the window tint replaced. Now why on earth would that need to be replaced to repair a scratch on the outside of the door? Basically they scratched or ruined the tint during the door repair, and had to re-​tint the window. Not only did they not tell me they were going to do that, they charged me to do so! The tint is also not the same film type as the other windows, and the workmanship is not as good. I knew a professional tinter back in DC and he micro filed my edges and used top notch tint. The tint David charged me for and replaced was not micro filed — the edge at the top isnt even that straight. Again, I can live with it, but find it odd that I wasnt told about it, and was also charged for it when it clearly was done to fix a mistake they made during the repair process.
The second was on the time needed to repair the vehicle. I know it is impossible to predict how long it will take, but I always subscribe to the mantra of ‘under promise, over deliver’. They told me it would take 6 days to repair, ended up taking 8. Normally I would not be in a bunch about 2 extra days, however I needed the truck on that 7^th day for something and was assured I would have it back. Again, not normally a big deal, but I just would have planned differently if I knew the max days instead of the best case scenario. Who knows maybe they needed that extra day for the tint job.
Overall I am happy with the work of the actual repairs and the professionalism of the people working there. Very easy to work with. The tint thing really bothers me though, especially since they didnt say anything or call me beforehand to ask me about what darkness, film type, etc should be put in there… and then charge me for it anyways. I would use them again, but would need to be more specific next time.