Banfield Pet Hospital

My family has served since the Civil War. We are good people. I’m already heart broken as it is. My doggie is so old! He is 18 and I’m doing everything I can to make him feel better. So on top of my heartache I have to deal with rude doctors and receptionists. They are very prideful and are losing sight that they are here to serve. If there are any suggestions for a holistic vet that truly cares and is not just trying to get rich let me know. I don’t have a problem paying these high vet bills. I have plenty of money! My problem is finding a genuine doctor and staff. I never complain on anyone because I believe in showing mercy. However, when there is unfair harsh treatment I must. Long story short the doctor hung up on me. When I got there to pick up my dog the whole staff knew who I was and was staring us down. I see that they already have several complaints and I hope management realizes everyone needs a refresher course on customer service. They also need some spiritual healing and a course on maturity. They didn’t offer anything for the rude service. Their excuse was they were busy!

My pup needed knee surgery. This amazing, friendly staff took such good care of her. They called to check up on her that evening. The doctors recognize my dog, by name, and greet us at each visit. Getting a check up appointment is easy, but it may take a few days. That’s understandable and they can work you in if it’s an emergency.

This place is AWESOME. I woke up on a Sunday and found that my hedgehog was very sick and had an eye that looked severely infected. She is an exotic animal, and it was a Sunday, so I was very worried about what my options would be for taking her to the vet.
I called Banfield and to my luck they said they had an exotics vet in that day, and she would be happy to see Penny. I took her up that afternoon and they saw her. The staff were so friendly and so knowledgeable and so willing to help. It was determined that Penny would need surgery to remove her eye, so we scheduled it for the upcoming Thursday morning. They prescribed her eye drops and an anti-​inflammatory in the mean time.
Fast forward to Monday, and Penny looked terrible. Dr. Flatt offered to come in on her day off and do the surgery, but I told her that I could wait if Penny was not in danger, which she assured me she was not. I brought her in Tuesday morning so the doctor could look at the eye. She said it was really okay to wait, but that if I was more comfortable she would be happy to squeeze Penny’s surgery in that day. So they did her surgery then, 2 days ahead of schedule simply because I was a worried mess.
Penny recovered well and they monitored her closely. I have been so impressed with this clinic and I will make sure to go back to visit them in the future. Definitely high quality in so many ways!

This hospital has the best service and the most knowledgeable vet. All 3 of my dogs are treated here and we went on plans because of the amazing care offered to our pets from the vet here. I highly recommend Dr. Williams and the Georgetown Banfield!

Have been going to Banfield for over 2 years now and have a wonderful experience every time I have to bring my collie or my pit heeled mix. Katy the vet tech is extremely knowledgable and always has all the answers to my questions that have to so with my babies! Thank you Banfield for keeping my furry friends in good health.

While the people at Banfield might be as nice as can be, this was my first visit to the Gtown office. I have never been more disappointed. And, no Sean, sometimes people write negative reviews because there is actually something negative to say, not to make them feel better about themselves.
This vet literally refused to provide paper prescriptions under the guise of «vet only.» Low and behold, the so called prescription tresaderm that she charged me $ 50+ … Is 19 on amazon (by the trifexis is much cheaper at costco!). DID I MENTION THAT THE PRESCRIPTION EXPIRED THREE MONTHS AGO?
I was under a very tight time constraint and standing there to check out, and yes they knew it, but took another lady first. Did I have to delay client meetings on a friday? Yes I did. Was I in too much of a hurry to dispute in front of the four people lined up behind me? Yes.
Here are their fees under even a wellness plan:
DOG
Ear swab and exam — 28
Anal gland express — 20
Remicin ear ointment — 28
House brand ear cleaner — 20
And for a 10-​yr old cat I took under my wing:
CAT
New cat exam — 30 — there wasnt much to this and they even have a free exam offer. Did they offer this to offset this bill like my austin banfield vet would have done? No.
Ear cleaning — 18
Ear swab and exam — 36
Trasederm — 50 (online for 20!!)
Rabies and feline shots — 42 (!!!)
FINALLY, whoever filled out his paperwork did NOT read his record nor do they know golden retrievers (I cant believe I have to start driving my dog to the Mueller Petsmart). He far exceeds the withers standard by two inches and comes from a long prestigious show line. Too tall, broad, and block headed for show, with feet like bread plates, he was classified as obese and in the notes told to put him on diet food (he already eats royal canin). His long term vet has always suggested the very weight he is at and as a member of several golden groups, he is just right. If he fell within traditional weight standards he would look sick.
PLEASE DONT TELL ME TO FILL OUT A SURVEY OR APOLOGIZE BECAUSE THAT WOULD BE LIP SERVICE. SOMEONE IN THIS OFFICE NEEDS TO CHANGE.
Grrrr…this place is a money machine. I have never felt such greed in a Banfield. The recession taught me to avoid greedy people and organizations!

In more than 50 years of vets in 3 different states, I have never had a vet visit which lasted for 3 hours. My appointment was a 4, but I got a call asking me to come in earlier as 4 was the last appointment and that would not allow time to do any bloodwork. I arrived at 3, and waited for over half an hour before called. Then, waited again, and again, and again. Two blood tests were done, and each one taking 10 minutes I was told. Oh, my poor sick kitty…3 hours! Nothing was found… absolutely nothing.
During the hours with nothing to do but hold my cat, I had plenty of time to look at the room we were in. I was standing in dog hair from a previous patient! That’s when I noticed also the rest of the dirt. Yes, I had seen them wipe off the table, but the rest of the room was unsanitary. The vet and the technician were nice, but looked unprofessional, with wrinkled clothing and messy hair.
I had arrived at 3, and it was 6 when I paid a rather large bill. This was my first visit to Banfield and I will not ever return.

Recently I took my 8lb terrier to this vet. I had a visit with Dr. Klambach — I found him to be unknowledgeable and unhelpful. He suggested a run of tests and didn’t even offer the most simple test for the skin condition that my dog had. For a vet with 4 years experience, I would have thought he had more knowledge. He wasn’t friendly to my dog either but just going through the motions and suggesting a litany of testing.
I had to go back because my dogs skin wasn’t getting better. However, I went to Dr. Williams. SHE is awesome. You can tell she instantly has a good spirit with animals and knows how to treat them. She immediately suggested a very inexpensive and simple and fast test to determine her hunch on what was going on with my dog. She was right! Now I could successfully treat my animal and didn’t have to spend unnecessary funds.
Katy the vet tech is also apparently the only vet tech there I feel I could trust and not out to gouge you. She also was apparently very knowledgeable and her hunch was right on too! The other vet techs kept saying I needed to spend money on unnecessary tests.
I can tell when people are out for greed. If you are smart and really caring you would instantly know what was on my dog and just get to the point… not pretend you have no idea and have to run hundreds of dollars of tests to find out. Honestly, if customer’s would stop being sue happy I could also understand why doctors are so reluctant to diagnose.
Stick to Dr. Williams and vet tech, Katy. They have hearts of gold and really care about your pet should you end up at Banfield in Georgetown. Give them the benefit of the doubt as they are in it for the right reason.