Domino’s Pizza

This place has the absolute worst customer service ever. This has happened to me twice in a row now. I ordered my food (bread bites and wings) at 6:07pm and I didn’t receive it until 7:40! I called and they act as if it isn’t a big deal that you’ve waited almost two hours for food! The woman manager is rude and speaks to you as if you are a child. I am a grown adult and don’t wish to be spoken to that way. They refuse to give refunds when they can’t meet their email time guesstimation. When I finally received my food it wasn’t even Luke warm. I will not be ordering from them anymore. I can’t deal with the the rudeness or sub par food.

All I can say is wow! Worse pizza ever! Customer Service at the store terrible. Too many other place to go to. Don’t stop in this one in Gastonia, NC

I ordered a pizza for delivery, waited for almost an hour, then was notified by their site that I had received the pizza. When I called the store, the manager told me I hadn’t put my apartment number in the «special instructions» notes. The apartment number was in my delivery address. He said the system was only limited to so many characters, so I should have put my apartment number in the special instructions. They didn’t call asking for my apartment number (I provided my phone number, obviously), they didn’t notify me in any way that their system couldn’t show the address they billed my credit card to, they just said the pizza had been delivered. The manager wasn’t impolite, he was just full of you know what, just stating the system couldn’t show my apartment number so I should have noted it in special instructions. And he didn’t explain why the website showed it as delivered.
Don’t hate Dominos, but I will NEVER order from this crappy site again.
Thought about it more, and I changed my mind. I’m not ordering from any Dominos again. They’re not that great, they’ve never been that great, and this was the final nail.
I talked to the manager twice, first asking him why my pizza showed as delivered and I didn’t get it and second to ask him why no one called me. Neither time did he ask me for my apartment number or offer to send me a replacement pizza. Don’t misunderstand me — I’m not looking for a free pizza, I just wanted the pizza I’d paid for — but he never even asked me what my apartment number was that the system supposedly didn’t show. I wouldn’t have been happy, but I would have been cool if he’d rushed a pizza to me and the charge remained. But he didn’t offer anything. He just basically told me in the most polite way that he could care less.
Yeah, I’m not going to order from any Dominos anywhere