Pml Air Conditioning

Came out as part of a home warranty. Refused to make repair because they claim the furnace was not up to code (flex pipe entering through furnace instead of having a length of black pipe). Wanted $ 160 to put in $ 10 worth of pipe, and tried to retroactively apply year 2000 code on a home built in 1992. I’m out my money and still have no heat — it’s been pretty cold.

PML Air Conditioning was assigned by my home warrentee company. They called me promptly to schedule service the morning after I filed the claim. Mike, the technician assigned to us, was very respectful, communicative and competent. The service required several trips to our home as each action revealed something new that required more attention. Mike stuck with it and kept me informed every step of the way. He always arrived on time and communicated with us daily to provide updates on parts and planning. I would definately recommend PML, and Mike, for your HVAC service.

Our home warranty company assigned this company to service a broken air conditioning unit. Initially they came out quickly and diagnosed the problem, but it’s now been 6 weeks and they still have not finished the job. they called a couple of weeks ago to say they were picking up the part from the home warranty company (finally) but have never come back. Every time we call we get a voice mail, and four messages later they haven’t called back. We’ve been on the phone twice with the home warranty company who has tried calling them as well, with the same result. Do not use this company!

Shout out th Abraham! Our air went out on Saturday and they were able to get to us on Tuesday. There was a part that had died and he needed to take it in to check warranty.(it was almost 6pm) He was back the next day fixing it!

The most dishonest and shady company I’ve ever had the displeasure of dealing with. We had no choice but to use them because of our warranty company. The technician came out and found multiple problems with our 27 year old unit in the home we had just purchased. As we suspected, the entire thing needed to be replaced. This was his recommendation to us and he made a point to explain why repair wasn’t a reasonable option and would not fix the issue. However, instead they submitted a service order to our warranty company of all the repairs needed, not replacement costs. It showed it would cost us over $ 2700 out of pocket to fix the issue– an issue he guaranteed us in person wouldn’t hold anyway. Conveniently none of the repair work was covered by warranty as it was all marked up «modification» costs. I called PML multiple times, and each time they confirmed that repair is not recommended, but it needed replacing. I told them our warranty company wouldn’t cover it, because they submitted repair work not a recommendation to replace. But, they refused to send them anything in writing saying as such and kept making excuses like «they wouldn’t cover it anyway». They consistently tried to convince me I needed to go through them to replace the unit, not use my warranty company. I can only assume it’s because they will get more money if they deal directly with us and not use the discount provided to the warranty company. The technician also put that it was a pre-​existing condition– another attempt to block warranty coverage. Interesting, because I told him in person the inspection report showed it was working fine and passed all temperature checks. I had to end up faxing the inspection report in so they wouldn’t just take his word for it. One of the women I spoke to pretended to be concerned and said she would personally call our claims rep and tell her they recommended replacing the unit, not repairing it. She lied and that never happened. We have gone over 2 weeks now without air conditioning, in over 90 degree temperatures with 3 small children in my house and PML could care less. They are only out for money. Highly recommend using someone else. If your warranty company has dispatched them, ask for them to use another company.