North Star Mechanical

north star mechanical is the worst company. they are a bunch of liars. it is 3 weeks that we have no ac in the house. their inefficient technician changed a part after following up for 10 days for that damn part to arrive. they change it and find out that another part also needs to be replaced. now we are waiting for this part to arrive. don’t know where in the world it is coming from!!! the reps at north star lie to us everyday saying the part is in the truck coming today and the technician will come in to fix tomorrow. next morning you call the part has not arrived. and the rep was so sure and rude that she said unless something happens to the truck driver or the truck meets with an accident, the part is arriving. it is on the truck!!! it still didn’t come. and they hung up on us. every time they have no answer they hang up.
my sincere suggestion: please do not work with them to save yourself from stress and trouble.

sorry for the long note but I thought I should share this.
North Start Mechanical is the WORST ever AC company in the world!!!
FAHBP — First American Home Buyers Protection
1) My AC broke. When it broke, I called an AC guy who lives in my neighborhood and infact, works for a AC company that does work for FAHBP. The guy does not work for North Star Mechanical and had been sent in January to fix a minor issue with my AC. I did this as a quick measure to keep my family comfortable while I called FAHBP since they take days while he was just down the street.
2) When the guy came, he looked at my system and told me that my AC Coil was licking and needed replacement. The AC Coil was covered by the warranty. He then did something to keep my blower fan running while FAHBP send someone out through my contract. He charged me only 40.00.
3) North Star Mechanical got sent out. They kept me waiting for 8 hours after I got the call the guy was on his way. When he came, I explained to the guy what I did. The guy simply took pictures and told me that what I did was wrong and that he would not touch it. He then shocked me when he told me that if I paid him privately, he would fix it. That was not ethical. I told him NO. He caused me and left. North Star are crooks and they employ crooks.
4) When I called First American, I was told that my claim was denied based on what the North Star Mechanical guy reported. I was told to put the broken AC back to what it was. I then called my guy and he put it back to how it was so that North Star Can come back and diagnose and fix.
5) I called FAHBP and told them AC was back to what it was. I requested another company other than North Star after the weird experience with the first guy but First American Said NO. They instead promised to send a «SENIOR» tech. They said that my AC will only be fixed by the company first assigned to me.
6) The second guy from North Start came out. He again made me miss work and showed up late. He found the same exact issues like my guy did. My coil were bad and needed replacement.
7) He told me it would cost me 2800 to fix but went ahead and tried to sell me a new system for 4000 plus 740 for a ZONE BOARD which FAHBP do not cover. I think, North Star thought I was NAIVE. North Star Mechanical guy would not badge on me insisting on him fixing what was broke, coil, and was covered by my warranty. He made me feel like a kid and kept telling me to pay 4740 to fix. FRAUD. I said NO.
8) North Start then said they would email me and also notify FAHBP for them to fix COIL. 2 days latter, I did not here back from North Star nor First American. I was at a cross road since that meant North Star coming for a 3^rd time while my family was suffering. They sounded to me like crooks.
My family was suffering. I went ahead and paid 3800 from my own pocket to get a NEW system including ZONE BOARD and thermostats. My AC guy did this for me and he even got me warranty paperwork on a RHEEM system which I verified and registered,
My AC works perfect but I am still mad at North Star for all the mistreatment.
Please, read other reviews on this one company and beware!!!

A BIG SHOUT OUT TO ANYONE USING NORTH STAR MECHANICAL, OUT OF GARLAND, TX FOR HVAC REPAIRS IN THE DFW AREA. THEY ARE A RIP OFF COMPANY. Believe it or not, you must get a permit to repair your AC unit. Not replace, but repair. The permit costs the company $ 33 and they billed me for $ 370. A inspector did show up finally and was here ½ minute. That is only half of it, it was a warrant job to replace 2 a/​c coils. The extra charges for those two coils over and above the warranty covering the labor and the parts was $ 3,140. DO NOT USE THIS COMPANY. WARNING. B

I opened a case with my warranty company (First American Home Buyers Protection Corporation) at 6PM on a Friday night. I got a call at 10:30AM Saturday morning from Northstar saying they could be on site in «40 minutes to an hour». While I was waiting I read pages of nightmare Unilocal reviews to the point where I was about to call them off — I’m sure the two techs could see it in my face when I answered the door.
However, the suspense ends there. The repairman (Sonny) and his assistant were prompt, polite, and mindful of cleanliness at all times. They even slowly raised my attic access door so as not to slam it and disturb a sleeping guest in a room nearby. They identified and fixed an electrical contact problem on the external AC unit itself, and a configuration issue on my digital thermostat. They also stripped and cleaned all the wires to my thermostat and hooked it back up again. And finally, they replaced my filters (supplied by me.)
All they asked for was the $ 60 basic service call fee. They wrote me a quote $ 145 for a condenser coil cleaning which they «highly recommended» but didn’t mandate, and said my older (2000) AC unit could do with another return to make it run more efficiently for $ 680 the latter of which I could probably do myself. I found none of the aforementioned to be offensive.
For what it’s worth, I think these guys were dispatched out of the San Antonio area where I saw at least one 5 star review from, so perhaps I got lucky and they’re decent in this area. Credit where it is due though — I could not find fault with one part of this process (and if you read my other reviews, you will see I’m not afraid to call somebody out…)

My sister was approved for her unemployment. Thank you, Northstar/​Authorized Service Center!

Awful. NorthStar was sent by my home warranty company to fix the AC. They visited my rental house and told me I needed a new compressor (plus hundreds of dollars of work to bring the system «up to code»), but they didn’t have the parts. Almost a week went by with no contact despite my tenant and I both leaving numerous messages. After 8 days without air conditioning, they finally contacted me (or I got a hold of them, I don’t remember now) and they said it’d be another three days before they could do the repair. I finally threw up my hands and called someone else (A Perfec Temp). They fixed it THAT DAY, and it wasn’t even the compressor that was the problem!
I’d consider setting my house on fire before doing business with NorthStar again.

This is the worst a/​c heating company in the world. I can prove it but I don’t want to waste my time. I got them assigned through home warranty and am suffering for that. Find another company, not worth even asking me how I got repeatedly held up and screwed

Worthless. Missed appointment by hours, no call or anything. I called them to tell them not to bother, I had already missed work and they still hadnt show up, and that I was not waiting any longer. It just rang and rang. No one answered. Meanwhile, I received a call on my other phone from the same number I had been trying to get a hold of stating they were running late. Thanks, I hadnt figured that out 4 hours after the missed 8 hour windows.

AC Repair
We just purchased a home and was told about how great First American Home warranty was. We decided to use them for our first year.
The ac started leaking. I called FAHB and it was all automated. They scheduled an appointment for the following day. 1 day of lost wages because my window for service was 9am-​5pm. I happen to miss the call and had to wait 1 hour for a human at FAHB. Then they said I missed my appointment and had to reschedule the following day. Another 9am-​5pm window for service. 2^nd day of lost wages. The technician came and all he did was blew out the clog. He left our bathroom dirty from ceiling, floor, toilet, tub, mirror covered with gunk that cam from the ac unit and up the drain in the bathroom sink. It too my husband and I 2 hours to and disinfectant the bathroom. 2 days lost wages and paid $ 60 & had to clean and disinfect bathroom from ceiling to floor.
Ac went out the following week. I investigated myself I went into the attic and notice that the blower was not working. I scheduled with FAHB online. Then I received an email stating that my service request was scheduled for the following day. Another 9 a.m. — 5 p.m. window to wait for a technician. 3^rd day of wages lost. Technician came and told me what I already knew that’s a blower motor was out. they rescheduled me for once again on 9 a.m. to 5 p.m. window. first day of wages lost to wait for AC technician to come. I called never AC repair company and it took me an hour and a half to find out that they were on the way. This was approximately at 2p.m. only to get a call at 5:05 p.m. saying that the technician will not be able to make it and needs to reschedule the following day. she stated that the parts were not available. Called NSM for the 6^th time. that is over 6 hours wasted being on HOLD. I was told that the technician we are next Just like yesterday we were next and they never showed up. Today is day 5 of lost wages because of waiting for this company. I have 5 days of lost wages waiting for them to get their shit straight. It is 1pm central time and I called them at 820am, 9am, 11am and still no one at my door. I’m getting HOT cabin fever waiting for this company. 5 days of lost wages, My husband is a medically retired veteran that requires a machine to help him sleep at night. He can’t sleep because the house is 90 degrees inside for the past 3 days. I had to hire someone to accompany him to him medical appointment today because I have to stay home and wait for the AC repair company. I went and bought 3 fans last night so my husband can get some sleep but he was unable to wear his Cpap because it was to hard to breath when its too hot. If my husband didn’t have medical problems I would of been ok with waiting but come on. This is too much. My husband served 18 years for this country and all we ask for is our AC to be repaired in a reasonable amount of time. Like within 24 hours.
So the Subcontractor calls me at 3pm and wants to reschedule again. OH BOY here we go again. DONT HOLD your breath people. DONT BUY a POLICY with this company. You will have lost wages just waiting for them to fix anything. A $ 400 policy is not worth 5 days of lost wages. We could of saved money and just paid for the repair out of pocket.

What an absolute embarrassment of a company.
My home warranty comapny sent someone out to diagnose my AC unit. Said the TXV needed to replace and they would order it. Two days later, a different guy comes out with the part. Once there, he tells me my AC unit doesn’t even have a TXV (WTF?). I pay out of pocket for another company to come look at the unit and sure enough, the TXV needs to be replaced. I then call North Star who sends somebody out but doesn’t even give them a TXV to install, so I sat around from 8 – 5 for absolutely nothing. Will have a different company do the repair.
Update: Turns out that in addition to being completely incompetent, they’re also crooks. They billed the home warranty company for a repair that was not done.

Only reason i gave 1 star is there is no negative stars
Home warranty company referred us to them. Worst service i have ever received period. I cant figure out why First American still uses them. No calls ever we waited on hold for hours to talk to clueless people.

Just like everyone else, this company is a total joke. 6 days now with no AC and they don’t answer the phone, don’t show up, etc.
Absolutely terrible.

I would give ZERO stars if I could! On hold 20 – 40 mins just to talk to an operator who knows absolutely nothing. No one calls back when they say they will, no one show up when they say they will, 4 visits and my AC is STILL NOT WORKING in July/​August in 100 degree heat! First contact was 07/​16/​2015 and it is now 08/​11/​2015 and guess what? NOT WORKING. The supervisor was suppose to come yesterday and he NO SHOWED. NEVER use this company EVER. Biggest mistake ever. If I had not already paid them for work that did not correct the problem, I would have already been elsewhere.
Update, it is now 9÷28÷15 and I gave up all hope on this company after 7 visits have failed to correct the problem. Each technician had a different opinion than the technician before him, they all work for the same company, but no two people agreed. Ridiculous!
I called out another AC company and had to start all over, but thank goodness, it only took them ONE visit to fix North Star’s problems… they installed the wrong size compressor on my unit, and told me I had a leak in my coil and it needed to be replaced at the price of $ 2k. The compressor has to be replaced and NOTHING is wrong with the coil.
DO NOT USE THIS COMPANY!

I have used this company through my first warranty company. It took them 2 months to even come out. Meanwhile I was sitting in 100 degree weather in Texas. They came out and had the wrong equipment. I wasted a whole day of work. They came the next day and fixed it. And the problem was never fixed. They are suppose to come back out today and no one is answering the phone. In the meantime my ceiling is now leaking and collapsing. I gave them one star because it wouldn’t let me give them none.

The negative reviews are 100% accurate. This place SUCKS and they really do lie!
Monday sat on hold for 45 minutes-​finally got through to a nice lady who scheduled me for Tuesday between 9 – 5. Around 2:30 I started getting nervous because they still hadn’t called so I called to verify. Spoke to Delisia who kept putting me on hold repeatedly and finally came back on and politely explained that I wasn’t in the system and she’d have to reschedule me. They couldn’t get me on until Thursday. So I missed a day of work for nothing.
Thursday. Read all the reviews on line on decided it’d be smart to call and verify the appointment. Sat on hold again for the better part of an hour. Again spoke to Delisia. She verified that I was on for between 9 – 5 but couldn’t give an exact time. 3:30 I called First American Home Warranties (They suck even worse-​they use this place in spite of their ratings)
the called Northtar and told me they’d be out by 8pm. 8:15pm I called them again and they said I’d have to call back in the morning. NO CALL NO SHOW. Two days of work missed no A/​C going into day 5 in the upper 90’s.
Friday 9 am –Called Northstar again, held for 20 minutes. Lady says the tech called at 7:30last night (Eric) Yes, they LIED! How despicable! I had the phone in front of me all day and night (Even took it to the bathroom so I wouldn’t miss the call. (T.M, I). Also, they have the second number which they repeated both calls. Why didn’t they call that? Because they lied!
Now they say I have to call back at 10 to get an ETA because he (Whoever he is) is in a meeting. So now I’ll miss day 3 of work to sit on hold and pray they don’t lie again and leave me hanging for the weekend.
To be continued…
Fast forward to Friday. They finally showed up. Charged me $ 235 to clean the coils turned it on and went in their way. An hour later it was down again.
Called again and now I’ll have to wait till Monday. I’m missing with today again Saturday and now again on Monday. I called the driver directly since he had called from his cell Friday. He said he’d be here by one. That’s and hot and a half ago. I fully expect another no show.
Aaaaaaarrrrrggggghhhhh!

SERIOUSLY FIND A DIFFERENT COMPANY NOW!!! DONT DO BUSINESS WITH THESE PEOPLE I read reviews while I was on a 30 minute hold about being on hold and techs never show up. What happens to me today never got ahold of anyone and no one contacted me my wife stayed home from work today to wait for these guys and they never showed and I can’t get ahold of anyone

I have noting to say but horrible and frustrating. If I was not forced to use them by the home warranty company, I would never use them in million years. I used them twice, and both times, I was just amazed with how horrible they are. The 2^nd time I used them, they strung us along for two weeks with no A/​C; the day they were supposed to come out, I took the day off from work so I can be there when they arrive as they have a very unreasonable window for their appointment. I even called them that morning to make sure they know I
am home and waiting on them. I waited the entire day for them to come out but they call me at 3:00 PM to tell me the technician picked up the wrong part and won’t be able to make it. They have no respect to people’s schedules and have no clue what customer service is about.

The service provider was subcontracted (through Sunrise Home Services) to diagnose intermittent A/​C outages. The vendor failed to maintain contact, or perform contractually obligated service, after taking the initial service call fee. As of this writing, I am pursuing a refund or credit from Landmark Home Warranty, my home warranty provider, who referred this service provider.
North Star Mechanical does not appear to have its record keeping in order. This service provider contacted me on May 20, 2015 to confirm an appointment for May 22, 2015 between the hours of 1 PM and 5 PM. On May 21, 2015, I received a voicemail today saying they were running behind, but a technician would be dispatched later that day. I overlooked the fact that the service provider had their days mixed up, and left a message indicating that they were mistaken about the appointment, but could come a day earlier. There was no explanation nor apology regarding the mix up of the days.
Prior to coming over, the technician called, and asked for directions. He was unfamiliar with the area, and didn’t appear to have GPS. I got the impression he was relying on a MAPSCO map, which was fine.
The technician came with an apprentice, which is also fine. Both the technician and the apprentice were very polite and respectful. The technician hypothesized that it may be my Nest thermostat that is causing the failures. I was skeptical of his hypothesis, because he had not attempted to review the Nest logs, nor check any of the leads with a multimeter. I mentioned in my service request, and my conversations that the A/​C would turn back on if I jiggled the float switch, and turned off and turned on the A/​C, the A/​C would reset itself and work normally for several hours. He kept bringing the conversation back to the Nest thermostat.
I asked the technician to replace the float switch. The technician said he did not have one on hand, and thought it be best that the switch is bypassed, that he would call to make an appointment to come back by June 11, 2015, and there would not be any additional charge for the subsequent trip. The service provider’s position seemed reasonable at the time. If the A/​C continued to work without powering off, the float switch would be replaced, but if it continued to power off intermittently, additional diagnosis would be completed.
The technician tore off North Star Mechanical’s name from the receipt for the $ 60 service call. This seemed very odd at the time, and was a harbinger of future performance (or lack thereof). This business did not want to be identified.
June 11, 2015 came and went, and there was no phone call from Sunrise Home Services nor North Star Mechanical. I called Landmark Home Warranty on June 18, 2015 and asked them to follow-​up. I did not hear back from Landmark nor the service provider. I e-​mailed Landmark on June 22, 2015 for follow-​up. I received a response from Landmark on June 25, 2015, asking how to resolve my issue with this service provider. I told them to refund the cost of the service call, or give me a service credit with another service provider.

WOW! I have never been more frustrated with a company in my life! Three attempts at fixing my AC and still not fixed. Said they were coming out «tomorrow»…I shut off AC (as they said) they called about 11 A.M. to confirm they were coming. I said, «YES! I shut off AC please be sure he comes» this was third attempt to fix. NO CALL NO SHOW. I called the next morning… after being on hold over ½ hour I hung up called back and on hold again 15 mins. They said couldn’t get someone here today but tomorrow. Tomorrow came I CALLED THEM at about 11 am to confirm. They had no record of me calling the day before THEN (this is where it gets good) THEY LIED. Just blatantly lied saying they talked to the «Mr.» of the house who said, «We don’t want same guy here» and then he hung up. WHAT? Either the Tech lied to the agency OR the «supervisor» Brittany is a liar. Then she informed me that SHE was the one who spoke to me on Saturday morning and again LIED about what she said. ½ way through conversation she said, «I never said that» WHAT? This is not the first time they did not come when they said they would. About two months ago they were supposed to come out and didn’t. Then they called on some random day about coming out after I had already called several times to confirm day. They are SO UNPROFESSIONAL! THEY LIE! and STILL PROBLEM NOT FIXED! I asked for owners name: she said his name is: LANY LASTER and that of course he was not in today. I left message for him to call me. We will see if he calls.
BOTTOM LINE: They Lie, On hold ½ hour all time, and to top it off problem not fixed.

If I could give zero stars I would.
We had to use North Star due to them being contracted with our homeowners warranty. We called them because our AC unit wasn’t cooling off our house. They came out and stated we needed a bigger unit and tried to sell us on that. Obviously we weren’t going to drop several thousand dollars without getting a second opinion, so we did. We got an awesome guy from another company to come out who recommended instead of one larger unit it would make more sense to get a second unit due to the size of our house and our attic configuration. Originally he assumed the guy from North Star would have done something as simple as check the freon levels in our existing unit… fortunately he double checked, saw that the freon levels were crazy low and informed us there was most likely a leak. He refilled the freon and within thirty minutes the temp in our house dropped five degrees. Thank god we didn’t stick to North Star because we would have spent five thousand dollars we didn’t need to spend.
Avoid North Star at all costs.