Drs Mike Allen & Mark Allen

I have never given a doctor or dentist a bad review, but I am making an exception here. When my son began treatment about 6 years ago with the older of the two Dr Allens, I thought I had made a good decision – how wrong I was! He explained the treatment plan on how my child needed braces for a year, then they would come off for a period of time, then he would need them again because of his difficult orthodontic problem. We agreed and signed up (and paid all the money). Despite several conversations, the braces never came off for 5 years!! During the last few difficult months, one of the Sr Dr Allen’s staff flatly stated that my son was lying to me about the rubber bands she had placed in his mouth, given him instructions about, and sent home with him. When I replied that no one wanted the braces off more than my son, and that he would have complied with anything they said to do to get them off, she still insisted my son was lying. Then I pointed out that he would have had to get the rubber bands off his braces (which he was new at so it would take a minute) and get rid off the 2 packages of rubber bands she said she had given to him as well as formulate the lie in a 20 ft or less walk. Upon further questioning, my son said the tech had spent a long time with the kid next to him in the back explaining rubber bands, but had simply changed his bracket bands and sent him out without comment. When I accompanied my son to the back to watch the next visit (because they were not touching or talking to him anymore without my direct observation!), I asked my son where the other kid was sitting that she had explained the rubber bands to – then the dental techs hands started shaking. Instead of either her or Dr Allen owning up to a mistake and apologizing about a mix up, they both continued to insist my son was lying. Three weeks later the braces came off, and I promptly arranged follow up with someone else. Bad office has corrupted a formerly good dentist. Sad that they did it to him, and sad that he let them do it.