Collision Central

My car was rear ended on the highway and I brought it here for repairs. Customer service was outstanding! Very helpful and informative. Work was done quickly. Very impressed with the entire process and highly recommend!

Third visit here and the people are very helpful and nice. Never had an issue so far, and they do their best to help me on my way.

Well lets start off by saying they did an awesome job and the rebuilding part like any other collision center. I gave them one star cause this happened last week. My dad called them on the day they told us it would be ready. And they said it needed one more day, 30 minutes later they called my dad that it was ready, frustrating much. Next day went to pick it up looked nice like any other shop would do. Took it and I realized the back rare light for the turning signal wasn’t working. Drove back to it and they fixed it. Same they we were going home and my dad driving another car behind me realized that the back light where they had fixed the problem earlier the RED light wouldn’t come off ones i was driving it. Went alllllll the way back 15 minutes again to have them fix it. Not to mention but my dad is a nice guy and he got pissed. Oh and the first they we got it the rear mirror didnt work since its electronic so we went back the next day as well. Smh little details that make people frustrated. The guy was a great person (Bill) but those mistakes have to go.

Had my car for service, they told me my car will be done on time, when I call them they told me my car still need a day, to finish. I ask the guy will they charge me for the rental if my car not done, by the exact day they only give me a few day. The guy told me I won’t be paying anything for the rental car until my vehicle is fixs. So, when my car is done the guy didn’t call or anything, the rental place charge me $ 80 something for not returning the car on the day my vehicle is ready. I was like wtf. I was so piss I start giving him all Negative on the survey; the guy call me, why I did that. He should know what’s up. I call my insurance they didn’t do shit either. He try to resend the survey back so I can give him all good review,.BS they took my $ 500 deductible. I won’t ever go there again, ever again. Enterprise and the shop, ripping ppl off. KARMA will come.

I was a self pay for a self inflicted plastic bumper ding. Collision Central was about $ 100 less than my other 3 quotes. Then they worked with me even more after that. Marco did a great job explaining everything and had my job done in less than 24 hours. He even took care of some extra damage that wasn’t noticed at first and didn’t charge me extra. The job looked like I had a brand new bumper installed. I would recommend them highly from this job.

Some bum hit and ran my parked car at the Holiday Inn in Texarkana. Remind me to never go there again. Anyway, the hubs and I are big on dealership repairs: We like to know it’s getting fixed right the first time by someone who KNOWS our Toyota cars. But Toyota Rockwall does not have body shop and referred us to Collision Central. So glad we did!
They took our USAA insurance, and we never had a problem or even had to deal with that part of it after giving our insurance adjustment info to Tim, the manager at CC. Easy breezy. CC has an Enterprise kiosk on site, so that part was was easy too.
Our car took a little longer than expected to fix. Not sure why, but I know they seemed REALLY crowded with cars. But we were kept in loop and had a rental, so no problem there. And our car was fixed perfectly! Better than new. The paint job was beautiful. They were able to hammer out a dent in my bumper that wasn’t part of the hit and run and didn’t charge extra. And the car was detailed and gorgeous when I picked it up.
Bottom line: We’ll use them again!