Baylor Family Medical Center At Garland

Re: Dr. Vengalil. Excessive hold time on phone. Poor communication. Nurse often denies getting my messages. Pharmacy has same experience. Misdiagnosis. Dr. often interupts me in midsentance assuming things. Poor communication with specialists & reporting results to me. Innaccurate records of med. s, ect. Inadequate attention to insurance company’s issues. One of the 2 clerks at the check in/​out desk has very poor use of English. Often struggles to perform simple tasks. Don’t get me wrong. All of the people involved are very pleasant & obviously mean well. No one has been rude, ect. But sometimes, especially in health care, the Dr. & staff must simply do their jobs. And this does not mean just coasting along overlooking things & frequently falling down on the job. Am making other arrangements & feel sorry because I know the Dr. is well educated & has nothing but the best of intentions. Feel bad..

I am very happy someone recommend me to FMC. I had a very bad experience with a private doctor I had been with for years. When I need to see a specialist my records could not be found every time.
Someone told me about FMC and after going through a medical nightmare I walk into the clinic. The front desk was full of smiling people. I went under Dr. Saddler and who gave me her nurse practitioner. For the 1^st time in years I felt safe and well cared for. Dr. Saddler somehow was able to piece together my history. I then pull my son over and discovered his shot record was missing. I call the school district and pull all his records at home and took it to them and they put his info together also. The Doctors and Practitioners are the best I ever seen. They have a human side and are very caring.
There are rules that you must live by in life
1. Tell God or your higher power everything
2. Tell your doctor what you are too embarrassed to tell God about
3. If you don’t know the answer look it up or ask
4. Know that Dr. Saddler and her staff are mind readers and are very educated so the phrases No you shouldn’t do that, see your dentist or eye dr, why didn’t you tell me; are not a suggestion in their office.

Since Dr. Tingle is no longer supervising the service has gone downhill. Trying to call and get a person to ask a question is impossible. I have been going there for so many years and love the doctors but dealing with poor office staff is getting to be more than I can tolerate anymore.

I took my daughter to this ER and when we got there the room looked pretty packed but there really wasn’t that many people inside it was just a really small waiting room and wasn’t enough room to seat everyone waiting but we probably waited about 35 minutes to be called on and then we were off to a room and was there for about 15 minutes until they came and got my daughter for an x-​Ray. The x-​ray only took about 10 minutes and then we were off back to our room. The nurse who was a male btw was very social able and kept us updated in everything that was going on. I can honestly say I felt 100 percent satisfied that my daughter was in great care and that I had NEVER gotten that kind of good service at any other hospital but this guy was fast and efficient! I will definitely be returning back to this same location for any future incidents and highly recommend anyone else to do the same! To top all that off I had received a phone call the very next day from the hospital asking how my visit was at Baylor of garland and was very pleased to tell them how satisfied i was. There goes to show that they definitely follow-​up with there clients immediately. Hope this review helps:)

I was able to get in to a waiting room with lightening speed. This was my first ever visit here and I was shocked to not have to fill out an encyclopedia of my life beforehand. Once I saw the doctor and she decided to set me up with some medications, she even sent the stuff in electronically! No need to get in line, turn in the scripts, wait and wait, nope, all set up! I got an x-​ray and was sent packing. I like easy, especially when I’m not feeling well. High five to that!

We’ve actually been there a few times (sick kids, etc) and they’ve been pretty good about getting us in and such. Today my husband was going to go for his first time (we just moved here a few months ago) but after waiting 45 minutes in the lobby, all of the receptionist girls refused service to him because even though we have health insurance, he also has Medicare as a backup (for surgeries only), and according to them «it is against the law» for them to see him because he gets Medicare — even though we were using our private health insurance that we have for years.
Too bad. I liked them because they were convenient to the house, the hours were workable, and the kids & I had a good rapport with the RNP’s Heather and Minnie & the MD Dr. Fisch. Because of the treatment of my husband by the admin staff, they not only lost two patients, but also long term business for my entire family.
(Med staff: five stars… admin staff: negative seven stars.)

Family Medical Center at Garland is a glorified clinic, there are dozens of doctors and a large common waiting room. You are never really assigned one doctor so there is no way of building up a good doctor/​patient relationship with any rapport. Many times you may not even see an MD at all, but a nurse practitioner. Expect to be rushed in and out like cattle. They really don’t even seem to try and listen. I would choose Care Now or some other clinic over this place.