UPS Customer Center

I was supposed to receive a package today and it never arrived. I just so happened to check the website and long and behold THE DRIVER LIED AND SAID THAT A DELVERY ATTEMPT WAS MADE. I was at home when this so called attempt was made and it never happened! So it says that I changed my delivery destination to a liquor store that I have never heard of not been to. I call the 1800 number and I get a young lady who’s listening skills are the worst I have ever witnessed and she was not very helpful. I can WILL NEVER DO BUSINESS WITH UPS AGAIN! Fed ex is way better and professional. Now I have to go and buy my Daughter some shoes and hope that they will due

Was told on the phone that package would be delivered to this office by 4pm but when I hurried over there from work (terminal island), they told me it hadn’t even left Vernon yet, WTF get your heads out of your rears!

the good and the bad (extremely lacking part) of my review
bad (horrible):
Jason Smith — the delivery driver of my area was supposed to deliver my item on 3 separate occasions with today being the last attempt. (Hawthorne area)
–My apartment has «controlled access» where a driver merely needs to type in the apartment number and the intercom will buzz my cell phone where I can let the delivery person in by pressing #9, but Jason being the lazy employee that he is. visits my complex on 3 separate occasions without ever hitting apartment #135 and merely leaves notices on the outside of the complex. (This is confirmed by Whilimina upon checking the delivery notices) I ask you. «Who in the right mind would sit by that glass door for 10 hours to wait for a package from an incompetent driver that does not utilize the intercom system? How in the world would he ever deliver said package if he does not utilize the intercom to a locked complex?» Obviously he does not care and is happy to return the 80 lb bench press package to the sender. (i will explain my allegation about him being lazy below)
–Jason also flat out lied to one of the supervisors Whilimina and told him the intercom was not working. Unfortunately for Jason, I received a package on wednesday and saturday from usps this past week with the Intercom functioning, 100% with no issues. I even went home at 6:24pm after hearing that Jason was still on his route to test the intercom and took a «18 sec video» as well as «screenshots» to show Whilimina at 7:50pm during will call that the intercom system was functioning and that Jason was being a lazy, underperforming employee that should receive written documentation for not doing his job. (I found his supervisors name on Linkedin and it is «Roger Flores». I sincerely hope that Roger follows up with Jason regarding the issue so that others who are not as vocal as myself will not have to deal with the same issue.
— I literally requested a personal time off day today (January 4^th) to wait for his 3^rd pathetic attempt at a delivery and was unfortunately let down again. as the genius still did NOT attempt to dial the apartment number for the third consecutive time. He hasn’t attempted to use the intercom system once! He left another notice at 3:58pm, at which time I was home waiting for him. The intercom works, I tested it!!! He is a underperforming, lazy employee that did not use the intercom for the 3^rd time in a row as he did not want to «lug the 80lb bench press unit from Amazon» to my apartment.
–I’m sure that he is lazy because as I was receiving this package from the 2 other nice employees (January 4^th, 7:50pm) they mentioned that this happens often with Jason Smith. They said something along the lines of, «what day does this not happen with Jason *chuckle*» It was on ongoing joke between the staff here that Jason Smith is an incompetent driver that gets complaints and does NOT deliver packages because he doesn’t care. If no one holds Jason accountable then he will continue to NOT deliver packages because there is no discipline. Basically, however Jason feels for the day is whether or not he attempt to deliver your package.
–UPS customer service line is useless as well as I called and had them send a message to this UPS center in gardena to ask for redelivery as I was wondering why I did not get a ring on the intercom or my phone. I was told I would receive a call back from this gardena UPS location within the hour between 5pm-​6pm today. The UPS gardena center never got a notice from what I am told by Whilimina. (they should look into corporate UPS and ensure that messages are conveyed to the proper channels/​depts .
good:
Whilimina was very polite and attempted to resolve the situation by personally having Jason deliver the package to her so that I could come back at 7:30p-8:30pm for will call. I would have given her a 10 out of 10 for her help, but she did try to «cover for Jason» when the other employees knew that Jason had many issues with missed deliveries/​not delivering. It is what it is, but overall I would give her a 9 out of 10. Nice lady with good customer service and she tried to make the best of situation that was not her fault. She along with the two other male employees working tonight were very friendly and accommodating. They were great.
I will update this once their manager, Roger Flores, speaks with me/​gives me an update on this situation. I hope that through this comment that the «deliveries» from this driver, Jason Smith can and will be improved.

Had several next day mail delayed without any reason from the location. Called UPS several times, won’t schedule pick up or the location manager won’t return our calls. I guess there must be tons of complaints of UPS. UPS has the worst customer service team.

Very stressful dealing with this location. Its holiday time, package says delivered but I never received anything was home all day, address, zip everything was correct. The employees are very rude, did not care about a 100 $ box missing, stay away from this carrier.

So December is a VERY BUSY time of year for UPS. I rate them a 4 for the customer service I received from all of them at this Gardena location, especially Whilimina. My $ 700 next day air payment/​package did not arrive before my customer closed at 5pm. So I called the 800# At 5pm trying to do same day pick up. Auto system says they’ll call back in 1 hr. At 6:30 I call again. Dealt with a pretty incompetent person but had them hold the package for me to pick up at 8am the next day. I arrived at 7:30 to be first in line when they open at 8. Package can’t be found. It took them 4.5 hours to finally locate it but they did. If I had gotten it right at 8am I may have given them a 5 star, but I just can’t considering day late and hours of my time wasted.
Again, everyone at this particular location was very helpful, positive and kind. Virtually everyone that walks in there is mad. I could have been too, but what will that do for anyone. Kill them with kindness, and that’s exactly what I got back. When I finally felt confident that the package was located and will arrive before my customer closes, I left. It was my choice to wait, but I wanted to make sure I wasn’t forgotten. They are soo slammed! Thanks to Whilimina and the other supervisor Jackie. I’m confident my customer will get their package today.

Worst service ever. Lost or broke, I don’t know how many packages. After one package «turned up» missing although showed as ‘delivered’ to the sender, I spoke with the manager, who was supposed to look into the matter, as they clearly did not show that they delivered it on their end and to my surprise (um no not really), never received a call back. I had to go back down to the location and deal with the issue again, with people who couldn’t care less about their job or their customers. ugh. so glad I don’t live in the area anymore so I don’t have to deal with this location.

Location seemed busy. Long line and 3 employees in the front. Everyone was nice, and guy helped me take the package to my car. (I was carrying my daughter). Super helpful! It’s the little things!

It’s a lot like the DMV except there are not enough chairs to sit.

You know… Me and this UPS Center have really had it out a few times, but I’ve come to appreciate them over FedEx AND USPS. I love that they don’t just leave my packages on the steps and pray that no one takes them. I can’t say the same for USPS nor FedEx.

How does UPS lose a 60lb Air Conditioning package? I’m guessing thievery. First, on my tracking it would state… Monday «Out on truck for delivery» Never Came. Same situation from Tuesday through Thursday. Called and requested to pick it up at their warehouse on a Friday. Friday morning, a kind lady was helping me. I’m sure she felt embarrassed because her company lost a huge package. She apologized and gave me a number to call and complain, Which I did. After a whole month of frustrations, and «investigations» groupon had to refund me. Not UPS (who most likely stole my package, due to recent HOT LA weather) nor the supplier. I feel bad for groupon for having to pay for UPS’s mishaps. But I got the refund, but No AC. Screw you UPS, Your company should have refunded me, not Groupon. You lost/​stole my package. You pay for it.

If I could give negative stars I would. Always an issue with anything being delivered from this station. Driver never makes an attempt to walk his lazy self back to my house before automatically determining nobody’s home. I’ve had the same issue about 10 times with this ups station and drivers. What sucks is my distributor only uses them so I’m stuck. UPS service for this area of Hawthorne sucks.

If I could give this place a zero I would. I honestly do not understand how the driver, after being specific instruction to leave my package in front of my door, cannot do his one job. You call customer service and it is like speaking to a broken tape recorder, well we have procedures in place, well the driver makes the call, well we will message the facility and ask them. Two days later and I still don’t have my package. Worst customer service ever. You are better off using FedEx or even USPS instead of UPS.

The employees try to do their best, the problem is the company, what a mess. If I could choose the shipping company it will not be ups.

If only there were negative stars.
Too busy talking to each other about their shifts. They got really defensive when we asked to return to sender. Horrible. Just horrible.

THE DELIVERY PERSON WILL STEAL YOUR PACKAGE CONTENT.
I came home to a CUT OPEN package left on my front porch. Contacted UPS immediately and was told they don’t have the ability to find out who delivered it. Seriously? BEWARE OF THIEVES.

There really are few times in life where you will receive superior care and attention just walking in off the street, a complete stranger, a nameless Joe.
Wilhamina at this corporate UPS store really stepped up and helped me get my work parcel out the door that night, into the next day air shipment along with actually verifying that my company provided shipper number was not going to work this time, but if you please, take the receipt to them for reimbursement.
All of this was done with a smile and a helpful attitude, when it was sorely needed. It’s easy to feel stressed out when right deadlines are staring you right in the face.
I kid you not, she even just called me five minutes ago to verify that my shipment did go all right, the UPS computer tried to reverse the business address and the company name. We sat there together until it got mostly right, and I honestly felt, there is no way she is going to let this package get to the wrong address.
I can’t overemphasize how well I was treated and comfortable I feel making this review as glowing as can be.

I came here a few weeks ago to drop off a fairly large box from my work. I was initially worried that there would be a long wait, since I had to go there at 1pm. But when I arrived, I was extremely surprised to find the parking lot empty and NO ONE was in line inside! I couldn’t believe my luck.
There were about five staff members inside the store, who didn’t appear to have a lot going on — they were chit chatting among themselves. But as soon as I walked in the door, they immediately helped me and showed me where I needed to go with my box. I already had a pre-​paid shipping label taped onto the box, so all I needed to do was hand it to one of the girls’ near a computer. She scanned the box and handed me a receipt and I was in and out in less than 4 minutes!
I know that there is no guarantee this place will be empty when I come here again, but my first experience was a good one!

Went on a Saturday morning, they had about 4 people manning the pickup desk and quickly went through the line. things went smoothly and I got my iPhone and was in and out in about 10 minutes. I don’t know what the other complaints are. but I was pretty happy. Not to mention the call center was open at 9pm when I called two days before to put the package as «pickup.» Works well for me :)

I was forced to pick up my package from the UPS Customer Center. UPS had made two attempts to deliver a package despite two attempts to have it rerouted or delivered at a time I would be at home (apparently this isn’t possible, or didn’t go into the system depending on who you asked). So obviously I’m dissatisfied with the UPS and their «customer» service.
As far as the center goes, its certainly not on par with the FedEX Customer Center in terms of cleanliness or layout. It doesn’t have much parking. And they were slow to get my package. It just seemed chaotic in there.
I’d like to avoid this place if I can!