Sparkletts Water

I wish I could give zero stars. The worst service ever. I have been a customer for over 10 years and to say that the treatment that I received from your Company was poor, is an understatment. I have been calling with serious questions and concerns in regards to my account due to some of the issues that were brought to my attention by other account holders in my office. Since 10/​23/​2015, I have called and been given THE RUNAROUND! Never once has anyone from your company taken any of my concerns serious or ever called me back with any resolution to the concerns I called about. Every single time, I was told this «had to be escalated» and a «billing specialist» would review and get back to me. To date, NEVER once has anyone called me back with any resolution. I called continously and was told that there was no Supervisor who was there to assist, or that the agent I spoke with would ENSURE that this would be taken care of. Again, never heard anything back from any of the numerous people that stated that they would help. So in essence if your company feels that you got over on me, fine. If the extra dollars that I questioned will make your company’s profit margin look good, then you have at it. As long as I don’t have to deal with Sparkletts again, I will be fine. I can tell you that there will be more account closures to follow from our office due to the service or «lack of service» that we received in regards to this account. Even the continued run around that I got when trying to schedule to have the equipment and empty bottles picked up, has been disgusting. 7 scheduled pick ups, and never did anyone show up to pick up the bottles/​dispenser. I now have to wait for a Account Specialist to call me back between 5P-​7P to schedule a pick up, because afterall there was no one there to speak with at the time of the account cancellation. Had to call again 2 days later, since I got no call as promised. And after paying/​cancelling on Tuesday, today being told my acct wasn’t closed and there’s new charges even though I haven’t had water since October delivered. Terrible service and every person I talked up promised to help and did nothing. Never again Sparkletts.

40 minutes on hold then disconnected with no call back. Set up service in which I asked specifically can you deliver my water every monday they said two bottles every two weeks on a monday… as long as its monday I said fine. Driver shows up and says I can’t do mondays.
Hold On!!! So the office and drivers are not communicating!!! The office saying whatever they need to to sign you up!!! I have never ever ever heard of such an unprofessional way of doing business in this day and age.
DO NOT GET THIS SERVICE!!!

I wish I could give them — 5 stars… This is the worst company ever. SCAM. I had so many problems with them… charging me extra money for services I didn’t ask for… And for cancelling… it’s just a joke. After 2 hours being on hold for canceling, they tell you they will pick up the equipment 2 weeks later… so they can charge for another extra month.

I want to complain. I called to order water twice already and 1 week passed and I haven’t received any delivery on the dates I was told I would. I called to day to talk to a representative and was waiting for over 40 minutes. I am EXTREMELY disappointed with your customer service and company. I want to leave your company! worst company

If there were half a star I would use it. I called in AUGUST to cancel my service, they left the unit at my house until early October and then have been sending me bills for the two month rentals. I called and sat on HOLD for 45 minutes, to get a disgruntled employee who said she took care of it. We shall see if I get a bill next year. Terrible customer service, the website is a joke. Never again sparkletts.

I’m sorry to say that the service is poor! Delivery is sporatic and even when you call to have it straightened out, it still is business as usual, which is «we get to you, when we get to you»! I finally had to cancel. You are on hold forever and customer service is a crap shoot, you may get someone helpful, or you may get a manager who could care less. Disappointing…

Terrible. Our water dispensers is leaking water at a very high rate. We remove the 5gal water to stop the leaking. Called was Monday was told someone would stop in.3 days. Today is Monday again and still with out water. On hold as I type this for 32min. This is ridiculous. Don’t throw away your money. Garbage service.

For horrible service, call sparklett water. They are happy to take your money and not deliver the services they are supposed to render. Especially if dealing with Tomas Juarez.

first I love the taste of Sparkletts. this is not to bash the water, but their customer service. signed up at local Costco and signed up for automatic billing. after 3 months they stop delivery. Why? «something wrong with paper work and we never billed you». I was sent to collections owing 166.00. after being on hold for 30 minutes I was given the collections account number. I called collections and paid what was back due. collections says, «call customer service and have them reinstate delivery». called c/​s and after being on hold for literally 40 minutes I was told «you would need to talk to a supervisor». left message for a supervisor and they were to call back within 48 hours. 4 days later no call. waiting to 730 – 745 a.m. I called. then after being on hold 20 minutes I was told «we stand by our decision to cancel your service» and «you need to return our equipment «WTF…that was yesterday ¹⁰⁄₄. rec’d a bill today for 500.00. c/​s sucks eggs and I will make sure I tell Costco about who they go into contract with…

As I’m writing this review, I have been on hold for 90 minutes (yes 90), and spoken to two service representatives and one supervisior. I’m also logged into to my Sparkletts account online — trying to cancel my service.
The worse customer service I’ve ever experienced. The first customer service reps I spoke to are «not authorized» to cancel an account. They must transfer you to a «Tier 2» representative. What that really means is they put you hold and never come back.
So while on hold I log into my account online, hoping to cancel service that way. Guess what? There is no option online to cancel your service.
We’ve been a Sparkletts customer at the same address for more than 50 years. My advice to anyone considering using them — DON’T. BTW, still on hold, after being promised that this time it would be a «warm transfer» and I would only be on hold for a very brief moment.

Our delivery guy is great. Trying to cancel because we’re moving out of state and both customer service numbers give a disconnected signal. I’ve emailed three times and have had no response. I have now been sitting on hold for 11 minutes after calling some number I googled for Sparkletts. Update: Transferred twice. Then handed to a girl named Tanealle, or something like that, who acted like she had much better things to do than deal with me. Just get a couple bottles and fill them at the grocery store!!!

Very poor service in July delivery the driver drops off water in front of my apartment building not at my door and I had called customer service to have a manager to call me and they failed to do so so I figure give them one more chance give Sparklets a call to have a manager to call me still no call now I cancel service on Wednesday and pick up was scheduled yesterday and they failed to pick up now I’m on hold for a half hour to talk to a manager what does that tell you about there services?

would give them a negative number if i could. i cancelled service and they continued to charge me and bring water. when I proved to them i had cancelled before they delivered, they said i still had to pay because it was a food product and could not be returned, PLUS, they added on a surcharge for the delivery truck fuel. When I didn’t pay the bill, they added on late fees. I called and was on the phone over an hour, and their customer service was horrible. TRULY ONE OF THE WORST COMPANIES I HAVE EVER DONE BUSINESS WITH.

Long time customer was happy with the product and delivery service until we had to change the delivery schedule because we were going out of town for an undetermined period of time.
Don’t bother trying to get a hold of their customer service, they are busy with other dissatisfied customers. If you call, good luck, expect to spend a chunk of your life on hold listing to their crap advertisements. I was so pissed by that time I got through to them that I canceled the delivery service. If you email, don’t expect them to ever read it. If you need a delivery stopped or changed, good luck, probably won’t happen on your schedule.
You have been warned, their customer service sucks!

I absolutely dread my service date as my delivery men always have an issue either personal or bulls***t complaints about a gate, * which I’ve expressed multiple times that it was fine it leave at our gate. * They never follow up when they miss a delivery. Whenever you call for service, the manager Daniel never ever returns calls. The promise of great customer service from Sparklets as a whole, Gardena fails miserably and falls short of going the extra mile.

Worst service I’ve ever seen. Was visiting parents and tried to get broken dispenser switched out for them. Automated phone system hangs up on you when requesting dispenser service, over 15+ min wait time to get connected to other customer service line, delivery person doesn’t call with estimated time as requested, then is a no show on scheduled day (and still waiting one week later). Just canceled service. I hope we don’t have a problem with the cancellation too…

I must say, I have NEVER been so disappointed in a service provider, EVER. Not only do they not care about their service. There is NO follow-​up when you cancel. They show or they don’t, if they don’t you just have to keep following up. I would advise AGAINST them! Not worth the time it takes to deal with them.

Simply Awful! Awful service, awful delivery man, awful company. They are lousy in every way, and customer service seems to not care. We ordered service via costco and some how every month pay 100 and over due to dumb excuses by the company and its their way or no way. We are ready to cancel ! After paying 400 $ of bills since august ! Don’t bother with this lousy company !

Awful service (wasted so much time and rescheduled around their time as they are never available until we got our first delivery). Awful delivery service (The deliver guy finally made it to our place after multiple planning and missing his delivery dates. The delivery guy agreed there is something wrong with the machine he delivered but he said we have to call in for replacement!!!). Awful products (their water dispenser makes way too much noise and it made with very cheap plastic and looks ugly and above all it does not work properly).
We called in for service and they gave us the run around wasting our time.
Don’t waste your time on this brand.

90 660 Zipcode
I got sold on a great offer at the L.A. County fair this year… $ 18 a month no contract + free cooler rental and (2) 5 gallon.
The set up was to take place the following Wednesday but no one showed up. I had to call and they showed up Thursday. (STRIKE 1)
Every 2 weeks they were suppose to deliver the water. The scheduled day we left the jugs out in our porch and no one showed again (STRIKE 2)
If sparkletts can’t service us then why do they offer service???
I was with arrowhead for 2 years prior to this and the only reason I changed companies was the price. I was saving $ 10 a month.
I’d rather go back to arrowhead and pay extra because their service was 1000% better and never missed a delivery day.
One more cluster f*ck from Sparkletts and I’m ending this crappy service.
FOR GOD SAKES … IT’S ONLY WATER!!!