Rescue Rooter LA Basin

I had an absolutely great experience with this company after dealing with plumbing issues at my business for 2 months (others could not figure out the problem) The office manager (sorry i can’t remember her name) was very kind and actually came to our first appointment with the plumber to help after I told her all the problems we have had. The plumber, John Crouser was super awesome. He was early for our appt time, worked quickly and even cleaned up well after he completed the job. I definitely recommend John for any plumbing need! I hope I never have to call again but if I do I will request for his service again.

Fredy V was the best. kind and couteous

We had low water pressure on our Reverse Osmosis tank, called Rescue Rooter and Vesco came out, determined the problem, filled the RO tank with air, replaced the filters and everything works great once again. Thanks for the great work.

Todd was great! He remained professional yet friendly. We left the door unlocked for him to go in and out as he pleased and each time he said «knock knock» before entering. He was straight forward and told us what the issue was and offered his services to fix the problem.

Had a broken water pipe called and was sent a technician within an hour and a half.
The tech was courteous and professional. He fixed the problem withing half an hour.
The price after senior discount was 379 dollars… steep but expected. I payed him cash and he left with a smile… Problem solved… positive transactional experience…
Then it starts!!! unending phone calls, texts, emails pleading with you to complete a survey. Just because I used your service does not give you the right to aggressively hound me into working for your promotion/​publicity department. If you want me to complete a survey I bill out my time at $ 150.00 per hour, three hour minimum. I’ll do free surveys after you all snake the toidy for free a few times whaddya say?

I just wanted to take a moment to recognize Robert Mendoza for his professional and effective service. The evaluation of the problem, cost and completion time estimate were all accurate. There were no surprises at the end. I received a misdiagnosis of the problem earlier in the week by a handyman. In my opinion, it pays to go with the professional. In case I cannot find his name in the catalog, thanks also to Gregory Wyatt for professional and personable service. Peace and blessings.

Absolutely, under no circumstances, do not do business with these people.
You can believe ZERO that comes out of anyone’s mouth, and they prefer false promises and double speak over actually delivering on the most basic of services.
I called on a Friday at noon for a water heater replacement for my business. I was promised a 4-​hour window for technicians to arrive with a replacement in hand — even went so far as to send them pictures of exactly what I needed to make sure all ducks were in a row. Was given an initial quote that seemed reasonable for the speed of service I was being promised. Please keep in mind, I run a restaurant. I was adamant that I needed this fixed before I opened for service at 5 so I could clean dishes.
That 4-​hour window passed — crickets. I called, and «Doug» swore that they were on their way, wouldn’t be more than an hour more, and here’s another 10% for my trouble.
That hour passed, then another. Still crickets. At this point I’ve called in extra manpower to clean and work for the night. I call back — same song and dance. Will be there in an hour, so sorry, here’s another 10%. Another hour, third verse, same as the first.
By the time the technicians showed up at 9PM, they had no replacement on the truck, and had no idea what they were here to do. I heard from them they NEVER show up to a job with new equipment, and there was no way that they could do anything to help me.
So after 9 hours, I’m stuck with extra payroll costs and no water heater.
By the time they showed up an hour and a half late the next morning, they presented an invoice for the full original quote. I was on a plane, and my day guy mistakenly paid it.
I spent the next 10 days trying to get someone on the phone. They cashed my check faster than they performed their actual duties. The GM, Tom, is I believe a figment of imagination — he was always unavailable or offsite when I called. The Assistant Manager, Julio, finally took my call on the 11^th day, and proceeded to fight with me every step of the way — refusing to honor the promised discounts, calling me a liar, threatening me with additional inspection costs, «let me talk to corporate», etc.
This is the shadiest organization I have ever come across. And that’s saying a lot.

Like most other people here, I saw the $ 88 ad on google and called them, I have a backup on my toilet and shower, I also have live in my house for 15 years and have had 6 or 7 clogs from time to time, and they all have been cleaned out for about $ 100 or less
The person who showed up who name was Al. first refuse to take his shoes off or a plastic thing over his shoes to on into my bedroom carpet, he was in my house less than 2 minutes and told me my clean out had be 4 inches where mine is 3 inches, just for that he need to put a new pipe outside with bigger clean out which cost over $ 1500
I flat out refused, I told him why do you guy advertises $ 88 and tries to charge $ 1500, you guy just wasting your time, he told «you are not», «and I am wasting my time»
I don’t recommend the company at all, stay away, what a waste of a afternoon

On the morning of August 29^th, 2015, I discovered that the kitchen sink was clogged. Nothing else (shower, tub, bathroom sink, laundry room basin, or toilet had any problem functioning correctly). I tried various methods to fix the problem, but was not successful. Since I had done business in the past with Rescue Rooter, I decided to contact them to resolve the problem. Initially, they sent out one repair person. He inspected all areas of the house that could be negatively affected by the clog, and found the same thing that I did — that everything all worked correctly. Within 20 minutes, another Rescue Rooter truck had arrived. There were now 2 service people working on this problem. They ran a camera /​line down through the (front side of the house on the lawn) clear out to the water main. They showed me a picture of some roots that had grown into the pipe. By no means were these roots clogging the pipe, however it was clear that they could become a potential problem in a few years. At this point I was getting confused. When I asked them why everything else on the house worked, I got a vague answer about ‘gravity in the kitchen’. They stated that if they ran a line through the clear out to the city water main, that that should clear up the problem. They also said that I REALLY needed to replace the pipe going from my from trap to the city waiter main (at the cost of nearly $ 6,000.00). By now I didn’t know what to believe. I told them that I didn’t want to do that. They stated that the minimal cost to fix the sink clog problem was $ 1600.00. I foolishly signed the agreement and allowed them to do their thing. I noticed that they suddenly turned their attention to working under the kitchen sink (yes, they did run a snake through from the front clear out to the city water main). The clog was cleared up after that…
I later had a conversation about this experience with a Contractor whom I have done business with over the years. He felt I was taken advantage of — I totally agree. My mistake was not being patient and getting a second opinion. I would definitely recommend that when dealing with large plumbing companies to get as second opinion if the situation allows.

Todd did a great job and was very quick.

Would definitely recommend this business to my friends and family. Great service and staff

The representative sounded friendly but the service overall was very disappointing. They say that the plumber would determine the price once he observes the problem, but they already have prices for each service (I saw it on their clipboard).
I had a clogged toilet with a weak flush but the plumber used an auger that anyone can get from any Home Depot store to unclog the toilet. After the plumber did his work, the toilet barely flushed and I was charged way too much for a service that I could have done myself. The plumber did not tell me that there is a twenty-​four hour time period for getting refunds. He also did not tell me that he would use a simple auger to unclog a toilet.
A day later, I called the company again and asked for a refund. The representative informed me about the 24 hour period for refunds. This rep was nice and offered to send a plumber over to unclog the toilet with an auger for free. She also offered a second option which was to send a plumber to clean the main drain for the initial price minus the price for toilet unclogging. Sadly, when I finally made up my mind for an option, I called back and I requested for their service and the representative told me that a plumber will be coming in several hours. The plumbers did not even come. When I called about the appointment, the representative claimed that I did not schedule an appointment. Their work lacked integrity overall so I don’t recommend calling this company for plumbing services.

Had Rescue Rooter come today after installing new washer and dryer and discovering corroded valves, water back-​up damage, and improperly installed dryer duct (from last dryer the landlords installed). Oscar Guzman was terrific — friendly, helpful, informative. He explained what we already knew to be true about the poor plumbing on this house but in much greater detail. He also caught some things that were fire hazards, for which we are most grateful. If you can get Oscar, do.
Rescue Rooter itself was less impressive but OK. First they promised same day response but then called back to say they made a mistake and it would have to be next day. No problem. Then they called and emailed to confirm the appointment but initially got the time wrong. And then that morning they called us at 9:30 to say they would be closer to 10:15. They ended up coming at just after 11 for an 8 – 10 am window. Overall very happy, though. Thanks.

I called Rescue Rooter to help me fix my drain. I reserved the 8−10am slot and took the morning off work. When they still hadn’t arrived at 10am I called and they said they would be an hour an a half late. They hadn’t thought to call me and let me know. I had already canceled an appointment with another plumbing company because Rescue Rooter had said they could be here on time. I would have expected better customer service.

The service was fine. They came on time, polite, and cleaned out the drain. What causes me concern is that the $ 88 special included a camera check on the mainline, which I needed. The tech didn’t have a camera and offered to call someone else~for an extra fee. When I called the company that afternoon and told them this happened, they did not call me back. They did not offer to send out another tech who had a camera and honor their ‘no charge’ mainline inspection. That is was merited this low rating. I’m thinking ‘bait and switch’ and I don’t like that.

I prefer not to give any stars for pure rip off service tactics these guys do… story goes like this…
Bathtub backs up. water goes down but ends up in my shower… I call he… they arrive… no…there’s no sewer outlet… for my bathroom… he checks my toilet and my sink. they work fine… he shows me under my house I have an old 3″ main sewer drain… recommends I spend $ 1800.00 to fix that. I said no… need a second opinion…2 other plummers says these guys are ripoff companies that use scare tactics to get you to spend more money… so long story ends with me spending $ 185.00 for a clogged bathroom drain… so lesson of the story «never say ok» to «any» home repair:.without a second or third opinion.
These guys are rip artists

This review is for my technician Machen only. Please see my other review for the company. Machen L. Was awesome. He was a great plumber, fixing things his other coworkers could not and doing it with a smile. He was very honest, and very thorough. He listened to me and explained things clearly. He was kind and professional. He was truly one of the best service people I have ever had in my home. He would get a FIVE star review and I hope his superiors note that!
Rescue rooter, however, gets a ONE star review. They couldn’t fix my toilets after taking them off and cabling for «several hours» (Machen was able to) and they left my bathrooms a mess after hastily resetting toilets when I told them I needed a second bid before I let them do what they said I needed, which was $ 7000 worth of work under my house including messing with concrete and my foundation. The supervisor, David, basically said it was my fault because I wasn’t the one home (they never told me the homeowner had to be home, since that was just so they could up sell me) and was quite rude. They also broke my shed door off, and never thought even to mention that. They also tried to charge me $ 5800 + to put in a tankless water heater, which I had MM plumbing (great guys!) put in for less than half of that the next day. Then, when I called to complain, they wouldn’t take any responsibility, and the supervisor was awful. In the end, he finally agreed to have someone come out and reset the toilets, but then insisted on charging me for snaking them, which is fine, because Machen fixed them… but not fine because their screw up meant I had a plumber at my house 5 days this week, and 1 out of 3 working toilets that whole time, and they caused problems that didn’t exist at the start, and because customer service generally dictates that you don’t pay when the company screws up, but whatever. Machen was literally one of the only high lights of a rather shitty (pun intended) week.

These people are excellent: competetively priced, well equipped and they came out a second time, no charge, when the main backed up again. You will be very fortunate to have Juan as your technician. He is courteous, professional, honest and made the whole process trouble free. Thanks, Rescue!

Update: I contacted their corporate office right after the visit, and the rep appeared to be concerned about the situation. However, I never received a follow up from them. As of 23 Sep 15,
the main line is still running perfectly. Again, the work was great. They were right is suggesting the pipes should to be changed. But not urgent as they claimed, and the price was way too high.

I want to update my review because after seeing my Unilocal review, the management office took it very seriously. The general manager personally called me to apologize. I propose to split the money I paid them because I want to be fair (a bad plumber started the job after all) but the manager offered me the entire amount as refund for the trouble I went through. The general manager drove to my office in person to deliver the check to avoid delay. I’m honestly quite moved by this. Even though the plumber didn’t finish the job well, the manager’s action shows that the business is willing to own up to its imperfection and mistakes and takes complaints from customers seriously.

David just saved the day!!!
I was having problems at my new shop with the toilet ALL WEEK. Thought it was just a simple clog, turned out to be a week full of disgusting mess. Finally called and David came out and was hilarious and fun to deal with and finally my toilet stopped being a douche bag and is accepting refuse like a good boy again! Came with warranty on the work, so this jerk toilet better behave…

I have used Rescue Rooter three times over the last two months and every time they came out the service was prompt and efficient. They answer their phone at all hours of the night and day and the technicians always show up on time.
After a major leak that caused water to leak into our downstairs apartment, Rescue Rooter literally came to the rescue. Moises came out and diagnosed the problem in just a few minutes. He conducted numerous tests to make sure he could provide the most cost effective repair. We received a detailed estimate prior to him beginning the repairs and were satisfied with the work once completed. Overall a great experience … As long as the repair holds up