Public Storage

The facility is pretty new, the spaces are clean, and there is climate control through the entire building, which is very convenient and indeed hard to find. Prices are among the most competitive I could find for what they offer in the greater L.A. area. It’s very easy to reach from the freeway, and it has a big parking lot. AND I was lucky to find Andie and Brenda: they made sure they explained everything thoroughly, and they are the nicest employees I have ever met in a storage facility!

Sandra, Andie and Adie go the extra mile to make things happen. I had a difficult situation and they offered solutions. I am grateful to the hiring manager or regional for getting this team on board.
Top notch service!
Thanks for keeping the Gardena 190^th storage facility clean, bright and above all safe!

Adie was amazing and very friendly. Her staff was also fantastic. Both Andie and Veronica were very helpful. The property is both clean and well maintained.

Thanks to Sandra my moving process was quite easy. She has superb personal skills and great customer service. She guided us to our unit and explained everything in great detail. I even saw her a few days after and she greeted me with the same genuine smile. Nice units. Easy cart check out. Try it out for sure.

Employees are very nice, very posotive vibe, attentive, and trustworthy. The entire process was fast, and kind of fun! One employee in particular, julia, was of great help. I recomend using this location.

Love love love, this location!!! Most friendliest customer service I have ever experienced at Public Storage. Ask for Asia and Victor. They were super helpful and knowledgable. In addition, the property is clean and air conditioned! A definite plus!

We needed a larger storage unit, so Andrea found one for us on the same floor and worked with us so could move immediately on our time schedule and not have to incur unnecessary costs, like buying locks for two units. She was efficient, helpful, courteous, cheerful, and friendly, which was really nice especially because we have been pretty stressed out, partly because of our move. Thank you, Andrea.

Andrea made my tuff situation of this move so pleasant and informative. She is so up beat and positive. The integrity she puts forth is awesome, makes you feel you are very special. She really loves her job and a true people person. It will always be a pleasure to see her when I’m at my storage unit. Would also like to say, the units and the ground are very clean and well kept. When I came in today the Manager was mopping up You can tell a great team run this location.

This storage facility has a huge mold problem. The workers are nice, but the owners of the facillity do not seem to want to do anything to correct the mold problem. Mold all over my clothes (stored in plastic storage containers) and other items. Spoke to other renters and they also have a mold problem.

Victor is an excellent employee! He was very professional, helpful, informative, kind, and friendly throughout my entire experience. The rest of the staff provided great customer service as well. I would definitely recommend renting storage units from Public Storage.

Great customer service and a great location. Well lit, clean, and being able to unload indoors is a huge plus. I would greatly recommend this place to anyone.

Wonderful service, the staff was pleasant to deal with. Couldn’t have asked for a better experience. I helped my client move their belongings here and it was easy to park and easy to unload the items. Great experience over all.

Nice personal here. My friend is moving and has 15 days between move out and move in. So here we are going to move her twice.
The units are clean and I don’t see signs of pests of any kind.
Hope we are out of here with in a month.

My first experience with storage. Victor was extremely friendly and helpful. I felt like he really helped me look for the right space I needed. He clearly explained each charge that came with the storage. I am extremely satisfied. Great customer service.

Having to get public storage in LA is never fun because have to dish out more money, then the already over priced places we pay for. That being said, if you are accompanied by nice, smiling, and helpful people, in a place that is probably CLEANER than your own house — it may not feel so bad.
I was impressed with this place and its upkeep, it is nicest building on the street and surely has two of the most professional people I have seen in a while — Adie and Mariah.
This place is safe, clean, friendly staff, and importantly, affordable!
Tip: Check on-​line for reservation deals — it changes daily and you may find yourself a better deal!

Freeway close, surgically clean and operated by the most efficient (not to mention cute!) staff. Best run storage joint I have encountered so far, and a bargain as well!

Relatively new to the storage game but here goes. Booked online so the web deal was a good start. The onsite staff was very cordial, friendly and helpful when I arrived. Hard to find that in some businesses these days… Not only is this facility enormous but it is unbelievably clean, bright n shiny as a mofo! Probably because it’s 2yrs new but obviously very well maintained. Climate controlled & motion sensor lights on the unit floors a huge plus. TIP: Location is everything. Physically go to the unit you’re interested before you commit. If the unit is above the 1^st floor and not near the elevator you might be in for a helluva long walk to your unit. Carts are available free of charge but there are only 10 (that I saw) and they are not designed for heavy duty. Make sure to bring a dolly for larger furnishings/​applliances. As of this review it has only been a week since contract signing and move in but so far so good. Stay tuned…

Out of all the storage facilities I have used over the past 10 years as an event entertainment business owner, I must admit this is best location I have ever had in regards to service, speed, efficiency, security, cleanliness, location and price. I am a very busy person so the fact that I could reserve my space online the day before and drive up and move-​in the next day in a matter of 25 minutes (I am including the total time this took me: from the time I went online to compare different public storage locations in the area to the time I actually started to move in my equipment) says a lot about the dedication Public Storage has to make their customer’s purchase experience as effortless as possible.
Now regarding the staff there. It was 5:30 pm and it was close to quitting time for them so I was not expecting a warm greeting from anyone there but I was impressed at the warm greeting I received from EVERYONE at the facility. They were very attentive, warm, professional, courteous and eager to answer any questions I had. When I came into the facility, I initially had my eyes set on a 10×10 for about $ 120 I think but the facility manager listened to my needs a recommended that I get a 10×15 for 35 dollars more. I liked the fact that instead of not caring and just booking the space, taking my money and be done with it, she listened attentively and recommended something that I really needed! To me that is great service!!! I will always recommend this facility because of service, price, cleanliness, professionalism and once again GREAT SERVICE!!!

Safe, clean, and cheap. Parking and loading is easy. Carts are free to checkout. What else do you need in a storage place? Being a storage newbie, here’s what I like about this place — it’s new, shiny, and the lights turn on automatically as you walk. Nifty.
One bummer was that they had a hard time honoring my online price and discount. WHAT A PAIN. Regardless, that reflects on corporate and not this location. But if you have any problems, call the number and make your fuss.
Second issue: you have to buy a special key. No normal locks/​combos. Special keys only. Extra hidden costs. :/

I have only been to a few storage locations, so this review is coming from a newbie. Overall I have been pleased with this location, but here are some tips for other newbies.
Positives:
1. Cheapest storage location in the Torrance area.
2. Freeway close
3. Newer facility, very clean
4. Covered loading area
5. Not very crowded, especially during off hours. Most times I am the only one there.
6. Lots of parking
7. Easy to use on site carts
8. Site seems very secure and safe
9. Easy to pay month by month. Can pay online.
Negatives:
1. The whole $ 9/​mo. insurance thing they offer thru their network. They said that you have to sign up for this. I’ve read that this may not be legal. But if you have homeowner’s insurance, your existing policy should cover up to 10% of your policy’s amount for possessions. If so, state that to the sales rep at Public Storage up front. Getting it removed is a hassle because you supposedly cannot do it over the phone and have to come in to sign a document.
2. Signing up the day before your move in. The website encourages you to come in a day before to get your paperwork settled. DO NOT DO THIS. They will automatically start charging you rent on the day you sign the paperwork, not the day you actually move in, so you will lose a day. Just go in the day you actually plan to move in.
3. They sell boxes, which are terribly overpriced.
4. You have to use their special lock, which costs $ 17.99
5. Restrooms are only open during office hours.
6. Payments are due at the first of the month rather than every 30 days, so at the end of the month, there are a lot of people moving out and could get crowded.
Other misc. tips:
1. Reserve online. Cheaper than doing thru an reservations agent over the phone, plus the phone agents are relentless.