O’Reilly Auto Parts

It was my first time walking in this auto parts on Thursday 11-​5-​2015 at 5:45 pm, I’ve never been here before, even though I live just a block away. There was 3 Cashiers helping people when I walked in so I did not expect them to say hello. The customer just paid was telling the cashier that «there you go, now you have a customer». But one of the male cashier was too excited about his vegas trip for the weekend, i stood by the oil area to get help with what oil to use. One of the short fat guy made a B line to avoid me. The third cashier which is a female went in the back so there was only 2 male employee left. Talked more about the vegas trip on what champagne he will drink that he cannot even name it he called it «Brut». So if they are reading this, they know I am not lying at all. I felt like these employees are very rude so I will never come back to this store ever. Two things upset me the most is, #1. In front of their door shows «Customer Satisfaction is our #1 Priority», and #2. Review their video cameras and see how their employees really are and if I am telling the truth– as well as «there was no one else in the store at that time except me». Unbelievable. I will stick to my regular Auto Zone on Artesia and Hawthorne Blvd where they greet you as soon as you walk in and they need to remove their sign on their door because if their employees are like that, it goes the same as the higher ups and manager. I called their phone number for the store manager Daniel Lorenzo at 1−310−515−6845. Someone picked up which is those male cashier, He was even more Rude on the phone, unapologetic. I said let me speak to your manager and he said there is no manager right now. Enough with my review, they need to replace these employees so they will have repeat customers like myself who lives a block away from this auto store. It is pointless to call John Intrieri who is their regional manager or Chad Keel. Like I said, if their employees are like this, then the person who hires them seems to be like their employees in my opinion.

To the helper below me… First of all what kind of person has the time to video record on YouTube and Unilocal about their failing attempt to return a part for $ 15. Your whole bitch fit about this is flawed from the start. The video, In which you stated you clearly used the part, it was NOT the issue. So that implies the part ISNT defective but simply not your problem. In which your issue would fall under the emissions category. Meaning you will be paying out of your ass for other parts including 02 sensors to pass your POS Mercury Cougar. (You already lost the battle with that purchase lol) and further more you try to return a perfectly good gas cap that has been used and obviously going to be rejected by another customer because who wants to purchase a used cap? If the cap was «defective» like you claim– don’t you think the warranty is valid grounds for him giving you another because now you are still without a gas cap? So I must have missed the memo about them being «Oreilly rent A part» and to be honest I remember Jack ass customers who walked into the store using parts not knowing what the issue was and still demand their money back. And the DM would send them a gift card because no one has time to listen to adults bitch and moan about $ 15 (so let’s pay them off so we can talk about what a baby they are being hahahaha) gotta love it. By the way you have poor grammar maybe you should worry about educating yourself on abuse of warranty and proper English language/​etiquette instead of your shitty $ 15.
I’m glad I’m out of customer service now. I as a customer to any other retailer would never purchase something and expect money back after using it. Dealing with the cry baby public would drive one to drink. Heavily.

I think it is important to set the record straight about the below comments especially about the Company as a whole.
O’Reilly Auto Parts is after all not the Problem listed below that I claimed not to be Customer Focused in my anger I defaulted to O’reilly has a whole but it was the individual who made me feel the way I did and I can place all the blame on that individual, after writing the District office and receiving a response within 24 hours and than receiving a call from the District Manager within 8 hours a refund was given and a apology given by the DM but not the Manager himself, no hand shake or direct contact between him and my self even though he was their at the store with the DM whom I meet and found to be very professional and a nice individual.
I don’t know what the conversation between him and the DM was However I hope that he will not be Confrontational and more helpful with his attitude toward customers he comes into contact with in the future. I will keep my eye on him and his Assist Manager whom I call the managers Mini me…
I have forgotten the DMs name But Thank you for proving that Customer Sat is important to you and the company as a whole…
Below is my previous post before above but to all be careful of whom you blame or what you say about a whole company based on the action of one individual…
I brought a has cap on October 24^th 2014 and on November 1^st 2014 I went to go get a smog test I was told that the gas cap failed I return to O’Reilly Auto store to return the gas cap and let them know their gas cap had failed during smog test. Assistant manager told me they only do store credit or exchanges but never mentioned refund on the back of the receipt it states its at the stores discretion at a cost of $ 15.26 I prefer a refund on a defective part assistant manager never gave me that option to talk to the manager she told me the manager is out of the store when once I went back in the store.
I will post a review once I talk to the manager and find out what can be done to alleviate this situation.
The Assist Mgr Obviously had a chance to talk with the mgr who waved me in from the parking lot… He looks at the receipt and Decides also to not give me a refund on the 15 or so bucks I spent for a part than I only had for 5 – 7 days. The policy says to get a new manufactured part or refund it says nothing about store credit which I refused because I have no need for anything else, I spent my hard earned money at your store I want it back because the part purchase is defective… and I have no need for a new one.