Enterprise Rent-A-Car

Customer service was great. The actual car I rented was just ok… Nissan Rogue. When I was taken to the car, I thought I was ready to drive away. I realized that it hadn’t been washed and had no gas. They took care of this, but I had to wait and didn’t expect this delay. Good people work at this location and I would rent again… Just might make sure that the car I pick is ready when I get there.

A few days ago, my car got rear ended on the freeway. My car got totaled due to frame damage, but I came out unscathed. After squaring away everything with the insurance company and getting a tow, I would up at this Enterprise in Gardena.
After checking out their selection, I opted to go with the SUV. The Enterprise people took care of all the paperwork, had the car inspected and cleaned, and had me on my way in a relatively short period of time. In fact, this all happened while I went to get lunch, which took me about ten minutes (I eat fast).
The staff was all super friendly, attentive, and efficient. I would recommend them for rental car needs. Now all I need to worry about is the car buying process. But I like car shopping, so no worries there either ;-)

Great prices, nice selection of cars and excellent customer service.
I was impressed with the organization there and how they add that personal touch making everyone there feel important as to how the manager didn’t deal with you directly and yet thanks you by name out in the parking lot… plus I got a free upgrade.

Thank you Lala for being so helpful. You have a great attitude and provided excellent customer service. Don’t know what’s going on with no sedans available at three Enterprise locations in the South Bay but Lala, you did your best and found something that I could drive until my car comes out of the shop. Hey Enterprise Inc. promote this young lady and give her a raise! She is a model employee as is Eddie at the other Gardena location. Enterprises loses a star for making me run around for a day looking for a vehicle and not having any sedans to rent.

I wanted to write a reprieve, i rented a car nice car a compact i was up grade to a mid-​sized car, but unfortunately i was charged for it but tje manager was super nice and corrctef the error. Thanks Ms Whitney.

Today was a wonderful day for my daughter and myself, thanks to Mel Peña for her excellent customer service. If you are looking forward to purchasing a car from Enterprise at this specific location, I highly recommend you go see her she was very helpful!!!

FEMALES BEWARE. One really big time creepy employee that is super hungry and desperate. Kinda lame to be hit on first thing in the morning then have to come back and see the same annoying lame dude again when I drop off the car. I tried giving my best BRF because I could tell he was staring, but that didn’t work. The girl who works for the shop I took my car into even warned me there was a creep working there, so it’s not just me.
2 stars because one employee (an intern) was REALLY helpful and sweet. If it wasn’t for her, this place would get a 1 or a negative 1 stars. I was so creeped out that I didn’t even get his name, and I should have to report him to his boss. Just a heads up, at least one inappropriate employee works here.

After having rented from this location before I was denied a rental due to not having a utility bill. As a loyal customer I felt my situation was not taken into consideration. I will never be renting from enterprise again.

Made us wait for 30mins because all of their cars where dirty. Really?! Whats the use of making appointments?! The guys at the lot even offered us a car with very dirty interior. Lots of hair empty bottles inside. Seriously?!

Went here for a one to two day rental while my wife’s van got worked on, called in the morning for a reservation they processed me quickly and that was the only thing they did right car was dirty inside and out (found the previous renters trash bag in glove box) and it smelled like prescription! Told them I might need it till Saturday not once did they mention they close early at noon I picked it up at 4:30pm. Called the 800 number they where no help they said I could keep it till Monday of course I would have to pay then I asked if I could drive it to the airport and return it there at my own inconvenience they said sure it would cost an extra $ 55! Yeah. I asked if any other location would be open in the South Bay found one in torrance returned the car there. Such a disappointment how this company like most others believe customer service is no longer need just charge charge and keep charging to line there bottom line!

Do not rent from this ghetto location. I had booked a rental weeks in advance and when I showed up to get my car they told me they were backed up and to come back 45 minutes later than my reservation. I came back to get the rental and it was missing a hub cap and they had no other cars to offer me. I had no other choice given and time was running short for my road trip. It was embarrassing to have to drive around all weekend with a missing hub cap. Upon returning the car, all they could offer was a free upgrade and 10% off the next rental. Do you actually think as a new customer for this location after this I would come back? Seriously? Very Very bad on their part as far as I’m concerned. See photo attachment.
I didn’t even get a discount and one of the girls there had stated they would give me one and they didn’t at all. You have been warned this location sucks!!!