Carson Trailer

All I can think is the owner must be a real prize. You can tell by the idiot employes that anyone who had any pride or skills wouldn’t work here. The car hauler I bought looks like a 5 year old welded it. The people that work here won’t ever call you back if you have a question, if you call there and the girl tries to transfer your call you get cut off or if you call you sometimes get a fax tone Just try to get parts and you will see how unprofessional this outfit is. I would never give this company a dime if I new what complete joke this place is. There business model might have worked in the past but look for this place to fold

Have a 2005 attitude eclipse FSAK30 that’s rear electric queen beds wouldn’t come down.
Needed it fixed supper fast for an upcoming trip.
Carson got it fixed in 2 days along with fixing a roof leak, servicing the generator and a couple other small issues.
Kept me in the loop of everything going on and even fixed something else they discovered for free!!! They even washed our trailer without us even asking.
Lot was easy to drop our large trailer off too.
Our trip went flawless. Can’t say enough good things abt the repair department.

I will NEVER buy from these guys again. A worker by the name of Kevin is a total jerk. He’s rude and hangs up on customers. I can’t believe the owner Mike, is still letting this jerk work there. This is the worse company I have ever delt with. There are other better trailer companies with much better customer service. DON’T WASTE YOUR TIME AND MONEY ON THIS COMPANY !!!

Why am I not surprised to see 5 one star reviews? I should have checked Unilocal before visiting this place to buy a trailer. I had a one star experience as well as all the other reviewers on here. Here is my story:
I was looking to buy a 7×14 utility trailer for some atv’s. I took a picture of the kind of trailer I was looking for. I just wanted to have a rear gate and side loading ramps. There where to girls there, and when I walked in it looked like they were gossiping about something and they were putting on hand lotion. They gave me the look like I interrupted them somehow. Anyways, I asked one of the girls if I could get a quote for a 7×14 atv trailer. I also asked if they could put two 1 7/​8″ balls on the frame of the rail, I gave them exact measurements. She said she would have to check with her production line and she would call me back later that afternoon or by next day. I was also told the trailer would take 3 – 6 weeks to make.
I waited for two days and got no phone call. The 3^rd day, I called to follow up and a guy answered, he was the manager. I asked if he had a quote for me and he said he was still waiting for the production line to get back to him. Really? 3 days for a quote! I started looking elsewhere, and by the 5^th day I decided to go buy a trailer somewhere else. I found the same trailer 7×14 at another company in Redlands. I had to drive an hour to get it but they had it in stock and in their yard, no need to wait to build it.
I purchased the trailer else where and I was happy. I paid $ 2100 for the trailer at another company. I bought the 1 7/​8″ balls at Walmart for like $ 10 each and took it to a welder that welded them to the frame as I wanted and he charged me $ 20. So out the door, I paid $ 2130. I has happy. A week later I got a call from one of the girls from Carson trailer telling me that her production line just got back to here with a quote, a week later, and she said that trailer would run $ 3495! I was like what? She said its because I wanted custom stuff welded and the turn around time was 6 – 8 weeks. I was like no thanks! I didn’t tell her I had already purchased a trailer.
I know this business is losing money because of their customer service, and I wanted to reach out to the owner and tell him my situation. I called the office and asked to speak to the owner. The lady told me the owner was on vacation but I could email him if I had a complaint. She told me his name was Bill. I emailed him and never heard back from him. Till this day, a month later, I am yet to hear back from him. I guess the owner doesn’t care bout his business and he prefers to suck down margaritas on vacation then actually listen to a customer’s complain and act on it.
I was not surprised to see so many one star reviews for Carson trailer, but I join all the unsatisfied customers. I wish I would have checked Unilocal before wasting my time and gas driving down to Carson Trailer. If I would have checked Unilocal first, I would have shopped elsewhere for my trailer since the beginning.

I purchased a Carson open flat bed, wooden deck trailer around August. These last couple of weekends we’ve had our first big rains. I just noticed yesterday that since the rain, the wood on the deck has started to curl, decompose and split. Upon inspection, I noticed that the underside of the boards has not been stained. When I spoke with Carson’s warranty department, I was told that they do not warranty to wood. This trailer has only been used once and it now looks terrible! I am very disappointed that I bought a product from a company that does not stand behind their entire product.

This review is only for the latest service I received. I was at the Long Beach swap meet and saw a Cason Trailer vender. I stopped and talked to Thomas from their Beaumont location. I told him the problems I’ve had in the past similar to the other reviews. He gave me his card and said to call him if I needed anything that he would take care of it. I needed another rim for my racer trailer, as it turns out that rim is being fazed out by the manufacture. Thomas or somebody he call found five rims and they got all of them. Thomas called me the next day. I will be picking it up in Gardena tomorrow. Thomas thanks for all your help. I would also like to say why is it I have to call Beaumont to get service for a place I live about 12 miles from.
Jim L.

Horrible service. trailer said to be done in 8 weeks 14 weeks later still don’t have it. the fit and finish was terrible scratches everywhere. would not recommend a carson trailer to anyone.

CUSTOMER SERVICE is terrible!!! Was quoted 8 weeks completion date on my custom mobile grooming trailer and 3 ½ MONTHS late finally getting it. Was suppose to be in Norco on Friday but it «missed» logistic trailer so I drove to Gardenia over 50 miles from Norco to pick up directly from manufacture. Got there and the final product that they presented to me was a JOKE interior was scratched on all panels, wheel-​wells were still wet from spray paint the used to cover chips, scratches in outside panels and brake light was installed all jacked up, rivets were chipped and the list goes on! Then called Michelle warranty manager and Bill (the owner) and Tommy (the sales manager) they all act like it was no big deal and said «stuff happens and nothings perfect» what a great moto to have for ur business!!! NOT EVEN A SORRY FOR THE INCONVENIENCE!!! So after all that, screwed me outta 6 weeks of work and final product still has scratches and they only comped me $ 300.00!!! Not recommended!!!

as stated in the other reviews, this place is terrible. i went there to purchase an atv trailer. i knew exactly what i wanted. as it turns out, i knew more about the trailer i was buying than the guy i bought it from. i needed it, so i bought it. they quoted a delivery time, which they did not keep, 3 weeks past which caused me to cancel my
is another part you may want to consider when buying from this dealer: they misspelled my name on dmv paperwork, this is a big deal for registration/​resale issues as dmv is «very touchy» about this subject. they (carson trailer sales) were very unfriendly about this subject, and acted like it was my fault for their mistake.
i remember when this place was on main street in carson, ca. the owner was also the salesman, and he truly cared about what he was selling.
not going back !!!

I would say this place has the worst service ever… except when you get NO service, I’m not sure it can be rated???
I walked in ready-​to-​buy with cash in hand and there was not a jackass to be found. I left after 15 minutes, and even (stupidly) bothered to call 15 minutes after that. The guy on the phone says that they don’t have the trailer I needed, and didn’t know when they would have one or how much it would be. He didn’t even know when they last had one available (which was in a currently running ad), or how much they last sold one for… WTF!