Caliber Collision

I was recommended to bring my car here by my insurance company after someone ran into it when it was parked in Venice. I made an appointment and came in to drop it off. Overall, the establishment is very nice. The exterior and the interior are clean and they serve coffee and fresh popcorn, which is a unique food item to find at such as business.
Once I arrived I parked my car and checked in with the woman at the desk. She was very nice. Though I would have been just as happy to simply drop my keys off and leave my car as I knew I was going to have Caliber do the work, I was asked to wait so that the appraiser could actually draw up an estimate for my car. The wait was a little long, I believe. It took her about forty-​five minutes to get to me. Though I did have a coffee and a popcorn. But, once they did get to me, the appraiser was very nice and she did her job very well. They then called the rent-​a-​car company for me who came a picked me up. I was on my way.
Though I was told the job would take only about a week, once they got stared on it, the work took more like two and a half weeks. This is not an issue, however, as it was almost expected. I have never taken a car to have bodywork done that it did not take longer then the estimated time. Plus, I had a rent-​a-​car, supplied by my insurance company, so I was fine.
The woman that was handling my work at Caliber keep me informed whenever the time was extended. So, I always knew what was going on.
When the car was done I came in and picked it up. The work looked fine.
Someone from the shop called me about a week after I picked up my car to make sure the car and my overall experience was good. It was.
Nobody likes to deal with the kind of stuff but overall I had as good of an experience as could be expected.
The one thing I will say is that after finding out about Caliber, by bringing my car in, I began to notice that they have shops all over the L.A. area. Two of them are, in fact, closer to where I lived than this one. So, if your insurance company suggest you bring your car to Caliber, like they did with me, make sure that the location they suggest is the one closest to where you live.
Overall, good place. They got the job done.

Being in a car accident is a drag… especially when it is not your fault. But hey, accidents happen right?
The review is in regards to service received. There’s a couple of things that we endured with Caliber that were less than an outstanding…
1. On our first visit here, we received an estimate. We also received an independent estimate from the other party’s insurance company. When Caliber discovered the other insurance’s estimate was more, they conveniently stated they underestimated the damage, and that more money was needed.
2. When we contacted Caliber on several occasions to speak to our assigned Service Advisor, we were told that she «stepped away», «was on break, or «was not available». The only time that we actually spoke to her was when she initiated the phone call. Ironic much?
3. We dropped our car off on February 16^th. I was informed by text message that the car was available for pickup on March 29^th and must be picked up that day. Was there 6 weeks of damage? No, but my poor car could not be released until the insurance company ponied up $ 6700 (which was an insane jump from the initial $ 2900 estimate provided).
4. When picking up the vehicle, an article was missing and the car would not start.
All in all, sure it could have been a crappy luck of the draw, but I think I will choose a different collision place in the future. I understand the rhetoric and cat/​mouse games that collision and insurance companies play, but I wish to be spared the expense in the future.
FYI,
This location does not take cash. Credit/​Debit cards, checks, and money orders are acceptable forms of payment.

Hi
I got a car accident and I took my car to caliber Collison and I got my car taking care of. I was so sad and wondering if this was a good choice… so I took my car and I was held by this young woman named Natalie she make me feel so good and gave me best customer service ever and from there I knew I was I’m the right place thank u… for making me feel not so nervous psychological happy customers

Hi usually don’t do reviews but I have to this time. I had an accident small one but it was still bad on my brand new Beatle. I called Caliber and spoke with the receptionist Natalie and she made me feel so relax and got me in right away to have my car estimated and helped me schedule a ride to car rental place and make it in time to go to work. And to my wonderful surprise my Beatle was ready in 24 hours !!! I was so happy and excited and relived when I got the call from Natalie! Best customer service I have ever experienced from any place of business !! Highly recommend this professional body shop

First review on Unilocal… I’ve gotta say if I could give a negative star I would, this place has the worst customer service! The other Unilocalers aren’t lying! They don’t return calls they don’t follow up… They made me feel like I had to beg them to do business with me. Now that’s ridiculous! This place is a joke they need to get it together I would never come back here again. They started off by telling me to bring in my vehicle when I did they told me to come back when I had my Check available (through my car insurance) when I did a week later they said they would look into ordering the parts etc etc and would call me back they never did! And the following day I called them and was told guess what? That they would call me back! Terrible terrible the girl had an attitude too (Nathalie) this place needs a new supervisor to look into their customer service dept!!!

best service ever … farmers recommended me here and i will recomend to all my friends and family!
See Ana!

I had both my vehicles repaired at Caliber Collision South Bay. Each experience was easy and quick. I was always informed of the status of the repair. My advisor Ana was a pleasure to work with. They will be my go to for any auto body repair I may need in the future. Overall, I am more than happy with the service I received at the shop.

Ana is very helpful. She took care of everything, which made a stressful situation go as smoothly as possible. Caliber Collision is amazing! Ask for Ana!

This is the best body shop to go to for a guaranteed quality repair. It’s repaired in a timely manner and the service is very efficient. They also have great customer service and try to make your loss more manageable. I’m happy that I went here to get my car repaired.
Now I’m back for a free car wash

If you want good service, check out the guys at caliber south bay! Awesome and quick service! I went in for an estimate and from the second i walked in i felt very welcomed. They offered me coffee and water something you dont see at many places. They gave me a good price. I definitely recommend that anyone in need of a car repair goes to this shop!

Worst service I’ve ever gotten at any shop I’ve ever been to hands down. If I could give them zero stars I would. Car went in for repair and was said to be done on a certain day. Instead of calling on the day the car was slated to be done, I had to call just to find out that oh by the way it’s not ready yet. Another 2 weeks goes by and I have to call again (never once did they call me to give me an update) and oh it’s still not done. Finally after getting the date pushed back 4 times we get the car back. The new bumper that they just painted was scratched in two places, the trunk wouldn’t close, and there was no air in the tires, and the radio antenna had been disconnected and didn’t get signal. So the car goes back in again and here we go once more… iiiii have to call to find out that I won’t have the car back when they said it would be done. So we give them 2 extra days. Call in the morning when they said they’d be open only to find out that now their phone number is going through to some poor confused girl. So we call the corporate office and they say oh no they’re not open today… when the shop said they would be. Never ever ever ever take a vehicle here that you want back or fixed.

Absolutely the WORST car service I’ve ever encountered. They have delayed my pick up time 5 times and never once called to let me know my car wouldn’t be ready by the time they said (I had to call them). I finally got my car back and the repainted bumper was scratched and chipped, the trunk didn’t close and the radio wasn’t connected properly so i couldn’t hear anything but static. After bringing my car back to the shop to fix those problems they have once again delayed my pick up time twice without notifying me. I was supposed to my pick up my car today and after calling to make sure it was in fact ready to be picked up, the call was forwarded to a random girls cell phone number that was definitely not the auto body shop. I’ve called corporate twice and they also don’t seem to care/​know what they’re doing either. Bottom line, do yourself a favor and absolutely DO NOT take your car here.

I don’t usually write reviews on places. If I get bad service I just won’t go back,
But this place has got to me. the customer service was bad, I never got a phone call when they said they’ll call me. I was rear-​ended on the 405 and got sandwiched between 2 cars I took my car to Caliber as a recommendation through a friend. They gave me an estimate of the repairs and time frame in which it would be completed. (8 days) they had my car for 3 weeks and when I picked up my vehicle none of the body lines on the front and rear of the vehicle lined up. (after about 5,500)
Now I’m a ASE certified master technician (16 years) I took the car to my shop and put it on a lift. Upon further inspection I found that the parts installed were different from what was on my receipt. The receipt said that they installed OEM parts from the factory, instead they installed cheap after market parts. (front bumper, rear bumper, hood, trunk, front grille) The reinforce bumper is not installed properly and looks like they didn’t replace that either. I asked for the print out of the frame specification before and after and they didn’t have it. How do I know that they even performed it? I got a bumper for a V-​6 model but i have a 4 cylinder car. emblems were crooked (front and rear). there is a lot more but I’m getting a headache just thinking about it. But they told me to bring it back and they will fix it correctly… we’ll see! I am going to give them a chance to fix my vehicle correctly or I am going to the Bureau of Automotive Repair as they now over see body shops as well as Automotive Repiar
I wouldn’t recommend this place to anyone that I know. If you have taken your vehicle here for a collision I would get a second opinion of the work that was performed to your vehicle.

They’re terrible with follow up.
I’m really pissed at their service. Long story short, they’ve repaired my car by replacing the bumper. I was totally happy up to this point, but, almost two months after the new bumper was installed, they haven’t finished the job of installing a factory decal on it. Not only did I have to follow up myself even though they promised to follow up with a phone call within 2 weeks (yeah right), but they’re also bad at returning calls.
Finally I get a call while I was at work, and the representative promises another return call with more details by the end of the day. Was I surprised that she forgot again, just like 2 months ago? Nope.
They’re great at working with cars, don’t get me wrong, but their lack of follow up has been frustrated and disappointing. After I get my stupid sticker installed (which they are still holding onto even though I paid for it upfront), I look forward to never coming back to this location again.

Well what can I say other than Caliber did a great job fixing my car. My car had been vandalized and I had no idea of what to do. I was referred to Caliber by a friend, and so glad I trusted them with my car. Ana, was my rep always very attentive and took care of all my concerns. I would definitely recommend them to my family and friends.

4.5 stars. I had my Prius rear bumper repaired here. Although it took multiple attempts to repair it properly, they were always willing to try to make it right. I will hand it to their service and desire to have a happy customer. Ultimately, they ended up getting me a new bumper to get it done right. They also did a superb job cleaning my car, presumably to make up for my troubles.

Although, I have known about this place for some time, I finally had the opportunity, well need to utilize their services.
More than satisfied! They repaired a rear window and some body work caused by a wayward bullet…
Thank you, Caliber! Most notably, thank you, Anna! Your customer service, professionalism, and attention to the small things are much appreciated, much needed, and much more than I expected to exist in a body/​repair shop! I highly recommend this place!

All I can say is «Wow!» Normally the process of getting a car repaired after a fender bender is a nightmare, Ana and the team at the caliber facility in Gardena were exceptional. They were prompt in communicating my estimate to the insurance company and followed up by calling me directly to schedule an appointment for repair. The best part is that they were accurate with their time estimate and I was back in my car within a couple of days. Working in the service industry, I value all of the components that this facility provided and I would definitely recommend them to any of my family or friends. Thank you all for your hard work!

After my auto accident about a month ago, my insurance company referred me to Caliber Collision in the city of Gardena to get my car repaired. The front fender on the drivers side was damaged pretty badly and would need to be replaced. Jose Castro was the customer service representative who took care of getting my car repaired. By the time it was returned to me, it looked practically brand new. Jose assured me that his #1 goal was to provide the best customer service possible and he definitely did that and more. I would definitely refer my friend who may need auto body repairs to this business. Thanks to the Caliber Collision team…

Don’t know about their repair work, since I didn’t get that far in the process. I had to leave after waiting an hour. This was after I had a confirmed 8:30am appointment through both my insurance company and the repair shop’s rep. Extremely frustrating!