AT&T Authorized Retailer

This place gets 1 star. I went to purchase a case for my phone and the guy that helped me was nice BUT He wasn’t honest. The place didn’t have a good selection of cases so I chose a alright looking case. I asked the guy how much was my discount and he told me 25 percent. Come to find out, it’s 50%. I didn’t find out till I went to AT&T Corp and was told. I thought it was 50% but he didn’t say it’s 50 but due to the fact that we are a retailer… its 25. This place lost a one time customer.

Best AT&T customer service I have EVER received the entire time I have been with the AT&T family. Special thank you to Leslie and Pablo for helping me out. My galaxy randomly stopped working and Leslie came to the rescue. She was able to get my old iPhone back working (even though the top button was not working). She then went above and beyond by helping me figure out why the galaxy stopped working — with Pablo’s help, they were able to test the battery and confirm what was wrong. This will forever be my go to store!
I am unsure why Anna’s comment below was so negative. Yes, they are a «Authorized Dealer»; however, I would prefer to come here then go to the actual AT&T store any day.
I cannot thank these 2 employees enough!

Beware of AT&T Authorized Retailers especially this one. They are really Spring Communications but that’s not how they represent themselves. Spring Communications, according to employees reviews, trains there employees to say or do anything to make a sale. This particular store has an AT&T sign up not Spring Communications, and although there is a sign on the window stating Authorized Retailer, they never say that we only sell AT&T products, they lead you to believe they are AT&T. They hide their business license in the back behind shelves. I spent over 8 hrs over in that store during the 14 day return policy. And yet they claimed they could fix a phone that AT&T Tech Center couldn’t even diagnose because it would not hook up to their equipment. So beware who you buy your phone from. Make them tell you what company they really are. Authorized Retailer purchases can only be returned to that Retailer. AT&T Corporate stores (stores owned operated by AT&T) can’t help with your phone if something goes wrong, as in my case. 5 visits in 12 days concerning problems with my phone with another to come. Don’t get me wrong, AT&T stands behind their service and products but when using an Authorized Retailer beware the is not setup or activated by AT&T but by who ever owns than store. At least if you buy a phone from, let’s say, Best Buy you know they are only authorized to sell the phone but AT&T Authorized Retailer Stores mislead people because the operate using the AT&T name. REMEMBER THEY ARE NOT AT&T. THESE STORES ARE THERE TO SELL YOU A PHONE NOT TO MAKE SURE IT WORKS PROPERLY OR DO CUSTOMER SERVICE AFTER THE INITIAL 14 DAYS!!! Don’t make the same mistake I did. Stay away from store #1208 dba as AT&T but is really Spring Communications. Check out glass door and see for yourself what their own employees think of Spring Communications. Enough said, you’ve been warned.