Quest Diagnostics

I’ve been to a Quest Diagnostics before, in Newport. Same deal. You see your regular doctor for your annual exam, the doc gives you a Quest Diagnostics sheet to call and schedule and appointment. You can change and set schedules on
. When you get to a Quest lab, they take your blood, urine, etc (whatever the doctor ordered) and you are off on your way. I had to fast prior to drawing blood.
This location is a no-​frills zone. Clean, and rooms organized to efficiently draw blood and other samples. Seemed like a busy time with lots of families. Was not all that different from the other location.
I like that it’s on the 7^th floor of a medical building in Garden Grove. You get a rare arial view of Orange County out the large windows.

I could not make an appointment so decided to walk in. It took more than four hours to get my turn! That because staff here is working too slow, not because of so many patients.
You better make appointment when comes with Quest Diagnostic. Do not listen to the voice message which is telling you that you can just walk in!

Been here since 8 :00 a.m., it is currently 12:12 and my mother has not been called in. People with appointments have been waiting for up to an hour! Horrible first time and last time I’m setting foot in this facility. They’re short staffed and they’re super slow. NEVER again! They get a one star for having a big waiting room.

This place is horrible! Worst service ever! Why make an appointment when they make you wait over an hour! DO NOT come here!!!

Pretty accurate on a few of the reviews. Very slow on customer service and no respect for appointments made. I had a simple biometrics test and an appointment time. One hour later still waiting to be called to be checked in. Would not recommend this place. Try a different location if at all possible. Last time here.

If you want to get a better review or a good reputation abt your company, train your front office staff. You have great lab staff, the one who handles the blood tests. However, you will send the patients away by the front office lady and they won’t even have a chance to meet wih other great staff, because she is poorly managing the quene and the floor. Both my husband and I made an appt individually. She handles mine 30 mins after my appt time, and when she took care of my husband appt, she said I can’t handle it before your appt time. This is totally double standard. If you are so straight to the appt time, then you should not put mine behind the schedule. Train her or you are ruining your reputation, unless you want to stay the same.

They’ve wasting my time for waiting for 1 hour. The lady called in and after taking my information she said you owe money and need your pay, how do I owe money if I never got the bill? The front desk should let me know before not in last minute and they refuse to do breathing test until I pay. NEVER AGAIN VISIT THIS LOCATION THE STAFF ATE TERRIBLE.
I checked my insurance and it still pending and hasn’t finalized yet what insurance pay the Quest Diagnostics what is patients responsibility.
Damn they are only care about $$$$!!!

Never going back to this location!!!
The last few visit have been horrendous! The front office staff needs training on how to work with people. Rudeness is not a characteristic someone working in customer service should have.
On my last visit, I arrived 10 minutes early for my 10:45am appointment. It was packed in the waiting area but based on the sign-​in sheets, practically everyone there was a walk-​in patient. There was actually only one other person ahead of me on the appointment list.
After half an hour had passed and noticing most of the walk in patients were being called in before me, I asked how much longer it would be. An Asian dude with unsanitary, super greasy hair, pulled up my paperwork and proceeded to insist that my appointment wasn’t until 11am. I showed him my email confirmation and he gave me a dirty look and told me too bad because the original girl that checked me in wrote 11am on my paperwork. I’m sorry if it’s a hectic day and you can’t handle the stress of it, but that’s bull$hit!
After inquiring about the wait, it took another 30 – 35 minutes before being called. So basically it was pointless for me to make an appointment because all the walk-​in patients were seen before me and I ended up being there over an hour regardless. Looks like it’s time to switch to a different Quest location.

This place by far is the worst lab you can ever go to, we waited two hours to learn that the computer was down and that they could not pull our order and help us, we showed them from the beginning that our order is on our phone and she said it was OK, but when she called our name, said that she still needs a hard copy, in the two hours that we waited we’ve seen a lot of people come in and out without getting help, and we chatted with one patient there, and she said that she’s been waiting for 3 ½ hours, save yourself time and do not go there.

I had an appointment for a biometric screening. Showed up on time, was told the wait would be over an hour because they were «behind on schedule.» Receptionist asked me a bunch of questions, which was information that was contained in a printed screening confirmation document that I provided to her at check-​in, her redundant questioning no doubt accounts for part of their delays.
After waiting for 30 minutes, I was called in. The phlebotomist couldn’t find me in their system, and said that he wouldn’t be able to perform the test. He suggested the problem was caused by my employer’s HR department (which is bull, because I signed up on their website). He did not bother to try and troubleshoot the problem himself, nor did he bother to call Quest Diagnostics to resolve the problem while I was there.
I called Quest’s Diagnostics Support Hotline and described the situation. The rep said that I must have used the «wrong website» to sign up. How many websites does Quest have that are scheduling appointments for them? And how would a person know that they were using «the wrong website» or not? I asked what the correct website was, and lo and behold it was the same website I used to set my appointment (which incidentally, is one of the worst functioning websites I’ve seen in years).
If I never visit this place again in my life, it would be too soon!

I had an 11:15 appointment, arrived to a room filled with people and about 6 kids running around. I checked in and waited, and waited, about 20 minutes later I asked how much longer and was told 10 minutes. Finally at noon I asked again and then about ten minutes later, the receptionist called me back. They had one person drawing blood, one person had left at noon, and the receptionist drew my blood, I was in and out after that. While I was there, a woman told the receptionist she had been there for five hours, she was the one with all of the kids. Can you imagine, waiting for five hours? During the hour I was there, I saw about four people go back and two come out. So, unless the other two were having blood transfusions or something, whoever was drawing their blood was very, very slow.
The building is old, the elevator shook all the way up to the 7^th floor. Kids running around with melted chocolate bars on their hands and just not a place I will ever go again. The receptionist who drew my blood was very nice but that was the only good thing about this place.

This place is the absolute worst. I mean sure it’s really clean, but the service is absolutely the worst I’ve ever experienced. I’ve waited about 2 hours for my blood test and I’ve still haven’t gotten any service. One of the employees has one of the worst attitudes I’ve ever seen. Make the smart choice and don’t go to this location :)

Thus far, I have written 140 reviews. Only 2 places got a 1 star from me.
I give primarily 4 or 5 stars.
If I go to a place and they are not that good, sometimes I refrain from writing a review because I don’t want to bring their ratings down. I know I am dealing with people’s livelihood so I tread lightly. And I don’t vent because of a minor incident.
Having said that, this place deserves a ZERO. Or can I give a NEGATIVE 5 Stars?
I was there twice and both times, this receptionist was just as unpleasant and rude as they come.
She cuts you off, sounds super annoyed and upset all the time.
I was actually afraid to even ask any questions and felt completely belittled.
I seriously wanted to talk to her but then I was afraid she would mess with my blood results or something. I’m sure she wouldn’t but I couldn’t run the risk.
So I will now share (since I got my blood test results and they are fine — with the exception of high cholesterol — due to my other Unilocaling activities).
Dear Rude Receptionist,
When you work in the medical field, you are constantly dealing with people who are sick, struggling, depressed, broken, etc. A blood test means you are waiting anxiously for results. Results that could be life altering and devastating.
To people who are sick and vulnerable, you need to deal all the more gently.
In my case, it was a routine physical so no big deal.
But the room was filled with children and senior citizens.
I know your job is demanding and stress filled and who knows what’s going on in your life that’s causing you pain.
But when you put on any scrubs or work in the medical field, you need to treat people with respect and compassion because while you may or may not be struggling, these people most likely are struggling and suffering.
I felt that you did not want to be there. You were annoyed at anyone who asked any question.
You cut them off. Some of the people there were minorities and were not fluent in English.
And at times you seemed to extra annoyed when they could not understand your responses clearly.
I’m sure this is partly your personality. You don’t have to be Mary Poppins or Polyanna, but please… treat your customers and your patients with a little more respect.

Rude Receptionist, no helpful at all! I asked two questions, and she couldn’t answered. How is that could be possible? She needs to be train in the company’s policies and office management; also she needs customer service skills training. I had an appointment, and I ended up waiting about 45 minutes. What really upset me was the fact that the technician (Holly) was asking too many personal questions. She was even questioning why I have my insurance. Do we have to justify why we (customers) have the insurance that we have? She also gave me a paper so I can tell about my experience at the place. But when she gave me the small paper with the survey info, she wrote the code on it in my paperwork. Its my understanding that the survey is anonymous, so why she did that? I don’t want to believe that is for any type of revenge.

Sitting here on the waiting room while the employee behind the desk is coughing up a lung, can’t breathe out her nose, and isn’t wearing a mask! Meanwhile I have a lady sitting next to me that starts her chemotherapy in 2 days, and another patient who’s undergoing chemo treatments just leave! If you have an employee that must come to work sick like this, they should have to wear a mask! It’s called courtesy!
Thank you!

The staff at this place are uncaring. Even if you have an appointment, they will make you wait a couple of hours. I witnessed an old woman freezing in the waiting room and the staff did not offer her a blanket and was only gave it when a family member said she was freezing to death. Many people were complaining and no one was at the front desk. Everyone was in the back doing god know’s what. Would go to another quest diagnostics if possible

Almost a 4hour wait… the receptionist was very rude and there was a line for people to sign up … Very tiny waiting room there were people sitting on the floor! Although it may be close to where I live im gonna go those extra miles to a better clinic. Bad service!

The staff here was so rude. My grandma misunderstood where to go and we went to the wrong office. After we waited 40 minutes, somebody finally came out to the desk and told her she was in the wrong place. The man, Asian with long hair, was so rude after I asked him a question. Instead of explaining that she was supposed to go to Lab Corp, not Quest, he said, «do you see my badge? This is not Lab Corp.» RUDE! If they had someone at the desk to begin with, we wouldn’t have sat there for 40 min in the wrong place, and we wouldn’t have had to deal with this jerk. I don’t care how busy you are, be nice to people– even if we’re not your customers.

Linda and the dictator treat patients like crap. Very cold and demeaning. Do not come here if you are looking for care.

Been here a few times since they moved to the 7^th floor. The lobby is clean with plenty of seating. Sign in and take a seat. There is one clipboard for those with appointments (on-​line) and one for walk-in’s. The receptionist doubles as a phlebotomist, so someone is not always behind the counter. Walk-​ins can wait awhile as appointments go before you. Even so, the wait is reasonable, especially early in the morning (they open at 6am for those fasting who want to eat early or who have to get to work).
Although the receptionist/​tech can be a little cold, she is quick, thorough, and rarely misses her needle sticks. She takes all the necessary sterile steps, using a new pair of gloves every time.
The place is clean, business like, and handles insurance paperwork without flaw. I’ve been to one other Quest site that demanded a debit card to charge any unpaid cost after insurance instead of billing. This place does none of that.