O’Reilly Auto Parts

Went in to buy windshield wipers for my Tundra. I saw on the sign outside that they have free installation with the purchase of windshield wipers, so I asked the guy about free installation just to confirm. I checked out and asked him if he could install it for me. He asked, «You want me to install them?» in a did he really ask that tone. Clearly he was trying to rush me out, because he had better things to do. I said, «Yes, please.». We walked outside to my Tundra. He inspected my wiper and told me that my Tundra required a special type of wiper blade and that he could not install it for me. So he rushed back inside and quickly refunded my money so I would leave. I researched online a few days ago and nobody was having issues with their wiper blades. I went to Auto Zone today and brought in my old wiper to compare. I squeezed a clip and pulled it off. I told them about my experience here and the employee offered to install my wipers. It took him less than 5 mins to install and I was gone.
I have worked at Advance Auto Parts in TX. I have sold auto parts, installed wipers, installed batteries, installed batteries on dual alternator systems, and deliver auto parts to commercial accounts.

Lorenzo went above and beyond and took the time to talk to me about the difference between wiper blades. He really told me which blade was best bang for my buck and why certain ones cost more than others. If he takes that much time on wiper blades, I imagine any auto part that needs explaining, these guys are the BEST!

Went in today because I blew a tire out and I don’t have my lug nut lock fitting. I’ve been on a search for it all day long and ended up at this O’Rilleys location. I was help to the fullest extent possible by Ceasar. He was very helpful and professional. He made sure I left the store a happy camper and with all my questions answered. I made a purchase as well and he returned the item because I had the wrong size fitting.

Unilocal challenge 2015 ³⁰⁷⁄₃₆₅
Been here a few times for the basics. Stuff like lube, wax, coolant, fuses, you know the easy stuff for a do it yourselfer. Staff is available to direct you based on year and millage of your car. They keep a record of what you buy in the system for easy peasy returns.
Never really had any issues here.
Located on Chapman and Brookhurst in the same plaza as the movies, Party City, ect. Plenty and plenty of parking.
A okay! !
#782

Just got the worst customer service or lack of customer service, I ended up walking out after shopping and getting all my purchases up to the counter. Guy behind the counter seemed like he could careless about helping me or being there for that matter. What an idiot. There’s always gotta be someone to make things more difficult! I won’t be coming back here again!!!

Finally discovered O’Reilly after years and years of Pepboys and Autozone. It’s like breathing air for the first time. The selection for everything is better, but the sales and deals aren’t as good. The sales people are pretty cool, but they seem understaffed sometimes. For small miscellaneous parts, Napa is still king.

Waited 20 plus minutes for an associate. There was only one associate in the front of the store (Cesar) who was doing a good job trying to work on a refund and answer the phones, however I could see several associates in the back no one came out to help. Eventually the manager came out and assisted me. She seemed in a bad mood and didn’t want to wait on customers. The only reason I gave 2 stars was for Cesar’s efforts.

Luis, the manager, is amazing. He exhibits incredible customer service skills. I purchased many parts from O’Reilly for my 23 year old 1991 Lexus LS400 and my 2007 Toyota Sequoia and Luis is the reason why I am so loyal to your company. Excellent service and reliable parts at a great price. I especially like their lifetime warranty parts for peace of mind. Many hard to find parts for my 1991 Lexus LS400 are easily found. They match prices from competitors as well. Great customer service with a great crew.

I needed a battery for my brother-​in-​laws Chrysler mini van and these guys came thru for us!
I will definitely go back again and recommend O’Reilly’s to all my friends.