Gourmet Shuttle

DO NOT USE THIS COMPANY. I had a bad experience with this really bad company. Here is what I learned about them. Drivers are often rude and hardly seem to speak English or to understand it. Food is cold. Maybe because they don’t have many restaurant locations close enough and have to drive longer but they should call and tell you if they are going to be late. They automatically include a tip without even telling you that they are doing it and believe me, they don’t deserve the tip they put on the bill. Isn’t a tip supposed to be based on how good your service is? You don’t just give it to yourself. There are way better places who deliver. I usually use Restaurants on the Run, but even if someone said to try them because they had a discount on the delivery the first I would not recommend it. What a mistake. Never doing that again. Back to ROTR I RUN! Competition has friendly drivers who speak English and show up when they say they will. The other good one is LA BITE but I prefer ROTR. Oh and this place will call you over and over after you try them once to get more business that you won’t want to give them. Its not even worth the time to explain why they are a bad company. Just ask to have them take your contact off the marketing list. Unethical company.

I am posting my review under Gourmet Shuttle since this company goes by two different names. I ordered earlier this evening from Many Meals aka Gourmet Shuttle. The service was awful in every way imaginable.
I did like this company since they made it possible to order online and have it delivered to your door from restaurants that would normally not have delivery service. They do charge a fee for it. I find it to be cheaper than LA Bites for the delivery fee, but they make up the difference by marking up the food prices on the menu. I liked using this service because there are a few restaurants that this service has that Eat24 does not have available on their site.
I have been ordering from them for quite a while with a few mishaps here and there, but tonight was definitely the last time I will be using their service. It all started when the delivery guy was not able to come to my apt via elevator because the concierge was nowhere to be found. Supposedly he called the owner of Many Meals? John (don’t recall his name at the moment… still pissed). The owner then calls me and hangs up on the second ring as I’m touching talk on my phone. Three minutes later, the owner John calls again. He tells me the delivery guy cannot get up to my apt via elevator. I then tell John that I will go down. As I start to tell John to inform the delivery guy not to come up and that I’m coming down, he hangs up on me… before I even say a word. I then go downstairs just to find out the delivery guy took the elevator to my floor. I am pissed now!
I wait downstairs for about 10 minutes and still no delivery guy. I guess he’s sitting outside my door. No clue. Finally, I get fed up with it and go upstairs. As expected, no delivery guy at my door. A few minutes later, my doorbell rings. It’s the delivery guy. I yell at him and slam the door in his face.
I then call John and hang up on him as he did me. I am a strong believer in paybacks. I then call him again and speak to him. I am very pissed at this point. I swear he does not get the basics of customer service. He was continuously projecting the blame onto everyone else. He could not own up to the situation… at all. I told him that he should have first, not hung up on me and hear me out, and second call the delivery guy downstairs and inform him I was coming down… the dude still didn’t get it.
Overall, really bad service. I will never be using their service again. For the marked up prices and fees, you better back it up with exceptional service!

I’ve been on crutches from a recent snowboarding accident, so I’ve had to order food in quite a bit. I was craving BJ’s, so I hopped online and found Gourmet Shuttle. For $ 3.99 they delivered my food, plus I gave him a tip. I was very happy, because all the notes I had written in my order (e.g. substitute olives for roasted garlic and bring me a cup of ice) was completely fulfilled. Once I submitted my order, they immediately called the phone number I had listed to verify the order, since it was cash upon delivery. The food arrived 45 minutes after I clicked submit. Overall, the food was warm, the price was decent, and the service was great.

This review is based on the service alone from Gourmet Shuttle.
We ordered on a Sunday, knowing that their earliest delivery time was 3:45pm. We ordered from Lucille’s here in Long Beach at least 2 hours early, and had it scheduled for 3:45. Where I work, our lunches are pre-​planned. My lunch today was 4:00pm-4:40pm.
No call nor information at 3:45. We waited it out. At 4:00pm we started our lunch. Nothing. 4:15pm, still nothing, so we call and say «WTF?». The response, «The place you ordered from was running behind.» We asked for an ETA, and they just came up with 5 minutes. No research, no phone calls to the driver, nothing. Well, 4:35 rolls around, and the guy pulls up.
Food was luke warm. Cans of soda were fresh out of a 12 pack box — hot as the car they were sitting in. Driver was apologetic, but still no excuse for being that horribly late.
We’ve ordered from this company before, and had minor problems only… but today was a lil on the rough side.
**My recommendation — if you can get out of work, just go drive and pick it up yourself. Save yourself the fees and tipping — it’s just not worth it.

Best food delivery service in Orange County. Online menu is very helpful. So many restaurants to choose from