Custom Greek Threads

Loved the shirt you made my husband for his upsilon pi epsilon initiation! ⁵⁄₂₅ he was initiated and ⁵⁄₂₆ I got the shirt in the mail (which was not Custom Greek Threads fault the post office held the shirt an extra day). The polo shirt looks so nice he can wear it to work & grad school! I loved that you communicated how long it took so I could budget time for him to receive it. Thanks again and I will keep you in mind for future greek wear!

The 5 stars here really go to Josh of CustomGreekThreads. He handles a significant portion of the customer service and I’ve rarely enjoyed such good service in any business. Josh is the man, he’ll take the time out of his busy day to help you and make sure you get your production time right or anything else you need.

Just received my order and it looks amazing! I ordered a bit late and thanks so much to Josh from customer service he was able to help me out and expediting my order since the sweater is for a gift him rushing my order saved me!!! Will definitely be ordering again and telling my friends! Thanks again

Just placed my first order and I couldn’t be more impressed with the way they handled my dumb mistake. When I placed my order I misspelled a name that is going on the sleeve and had to call in to fix it, Frank helped and walked me through how to fix it and was able to get my shirt back on track. I will post a picture of my shirt as soon as it arrives!

If negative stars or even a zero was here I would be happier because one star is an over statement.
A copy of the email I responded to on how my experience was with CGT…
How did everything turn out?
It took two months and hours on the phone/​emailing to get one order of two matching crewnecks. The first time I received the shipment the stitching quality was horrendous and looked nothing like my last orders from previous years.
Are you happy with your order?
I can literally just say I’m just relieved that this ordeal is over. As for my items they not only didn’t make it for big-​little reveal in time but then it took another month just to hear back and finally get a confirmation the items were getting shipped out after I had to contact your company multiple times. So no, the two extremely overpriced sweatshirts were by no means worth any of this.
It is very important to us that from start to finish your CGT experience is fantastic.
I will never be ordering from your company EVER AGAIN– and I will be sharing with my 150+ person chapter that has strictly bought from you multiple time during the year, of my experience and my new alternative company for custom big-​little merchandise.
Do you have any ideas for us on how could we improve?
When you screw up an order after it already being over a week late… and then it takes you another month to fix the problem after the initial first month… and you don’t respond to customers for weeks when they email to ask you what is going on after being assured an issue was taken care of and would be contacted with more information in 24 hours… You get an upset customer. I had to waste my time chasing your employees around to get a simple and straight forward job completed. After all my trouble my issue was «taken care of» when I finally called and asked what the heck was going on– after 20 minutes on hold– I was told it was getting sent out today … What would have happened if I didn’t call… Days…Weeks…Months later?. Are you kidding me? You say you had bad management in the past but this was the worst customer service I have ever had. The fact that I had to pay a cent for two month late sweaters that had to be redone THREE TIMES and I had to take hours out of my day to email and phone your employees down with answers is unheard of. I’ve worked and managed retail stores for a total of 4 years and I’m speechless. If it wasn’t for the fact I had a bummed out newly initiated Little who had to wait two months for a sweater with letters– I would have canceled my order and gotten my money back and taken my business elsewhere because they aren’t worth a thing at this point– but that would mean having to place a new order and keep her waiting even longer for a simple sweater with our letters. At this point I am not only a dissatisfied customer who’s issues were not resolved, but I am a lost customer who will be insuring others hear of my experience and lack of true customer support your business provides.
A Lost Customer

I paid $ 100 for two embroidered shirts. Not only did the shirts come super late, but they were pieces of shits. The shirt was literally pieces of fucking cardboard stitched half-​assedly onto the t-​shirt, and I can’t believe I would give my littles in the fraternity this quality shirts. People usually buy custom greek shirts for their littles, whom they love very much, and I wouldn’t wish this crap shirt on my worst enemy.
The worst part is, I called the company and left several messages where I was pissed off and asked for refunds. They never replied me or even cared! They even asked me to review them on Unilocal!That shows how the didn’t even listen to my complaints and assumed I was a happy customer.
All in all, the t-​shirt quality is terrible, service is impersonal, and they wouldn’t let me return my crappy shirts.

I really liked how my sweater turned out! They offer reasonable prices and the quality is great! They offer store pick up which saves you the shipping cost if you live in the area. The lost a star due to the time it took them to make my sweater. But overall, good place!

I don’t usually write reviews but when I do either the service or the product has to be top notch. I ordered a stole for my little ³⁄₂₈ and didn’t receive it until 4/​6, the event was that same day. I had actually called to check on the status on ⁵⁄₃ since I had not received it yet. I spoke to Josh who was extremely helpful and went above and beyond to make sure I got the stole before the event. There was some kind of issue with the crest, which they never called me about. If they had called me earlier we probably would have been able to have what needed to be done in order for me to get the exact product I ordered. So I told them to forget about the crest and so Josh had corrected my order to have the crest replaced with the year instead. He had offered to have it overnighted Thursday so I would be able to get it before the event with no extra charge. By Thursday I called again to check on the status, and again Josh had answered and made sure the product was shipped out that day. That being said. I received the product, it looks amazing however I really wish they contacted me about the crest since it would have looked so much better with it but it is what it is and I got to give my little a stole for graduation.

i had a great experience with CGT.
I placed my order online; the website was very detailed and allowed me to preview what I wanted. However it lacked some features like: unavailable preview of ALL colors, no price listing to embroider a small letter on the main ones, and no option to put in a coupon code.
They had an Facebook coupon code and the registered email code. After placing the order, I emailed the company, and they called me with a proposed solution. I wanted a small white alpha stitched on the corner of my first letter which was an additional $ 5 charge. I figured it would cost more but there was no pricing on their website. They also told me that the Facebook coupon code was expired but the registered email one was not. The additional cost of the alpha ending up being more than the coupon took off, but the person who called me waived the additional cost. So I ended up paying less than I should have.
The clothing (hoodies, sweatpants, and long sleeves) all turned out beautifully. It was exactly what I ordered and what I expected it to come out, and arrived before the expected date. Four stars only because their website needs improvement. They offer great customer service so I would recommend this to someone in search of letters.

To whom it may concern,
I just wanted to voice my deep, deep dissatisfaction and unhappiness at my latest two orders from CGT. I had previously had several positive experiences with you guys but the last has now turned me away permanently.
I ordered several American Apparel cardigans (as I had prior) for my fraternity and was contacted not long after that you guys only had XS and S available in black. Sizes medium and large had to go through a different brand. I said, give me all the XS and S you have and we can see about the other sizes. I was assured that I would get at least the smalls and X-​smalls. The other sizes were supposed to be of similar quality and feel.
Today I received only two of the cardigans from my order and NEITHER was American apparel. Not even the small that came in. What is more frustrating is that when I called you guys, a gentleman named Frank, told me that MY ENTIRE ORDER was made with the replacement brand. I was NEVER told about this even ONE SINGLE time and this replacement brand feels like discount store quality. I am so UPSET that the Joshua Rojero who «helped» me went and LIED to me that I was going to get the XS and S in my order. He also LIED that this was a similar brand when i can tell you that it absolutely is NOT.
When I talked to him on the phone, he never once mentioned nor asked me if all of my order could be done with the other brand. NOT A SINGLE TIME. Had he asked me, I would have shot him down immediately. Good intentions are not so good when I get lied to, not once but twice, along the way. All Joshua had to do was say, American Apparel doesn’t have any of the sizes anymore. I would have taken a straight refund and been ok. But now, having waited three weeks for the WRONG items, and not being in the loop about the entire order has left me absolutely LIVID.
I will never come back to you Custom Greek Threads ever again and you can thank Joshua Rojero. The cardigans that I had received from previous orders were a signature item in our fraternity and now it looks like we will now have to get them else where. I am actually in the process of ordering from
as we speak.
Good bye forever.

I ordered a stole from the company back in 2013 for one of my sisters. I loved the way it turned out and the quality of the stole so much that I ordered from them again in 2014 for my own stole.

I will be definitely purchasing from them again! They were so nice and answered all my questions and even did all the adjustments I asked for! I could not have been more happier with my order!!! The customer service rep was so nice and helpful! They even called me to let me know that my order was in production! I am more than thrilled to purchase from them again. I will be making all of my letters here from now on!

If I could rate them 0 stars I would. I ordered a hoodie for boyfriend as a Christmas present about a month before Christmas. The estimated time said it would come around the date of Christmas so I though ok it’ll be a on time. But no it is now over a month since I’ve ordered it and still have not received my item. This company is extremely hard to get ahold of I’ve called them about 15 times during there «hours of operation» and no one has answered my calls. A couple days ago I received an email asking how everything turned out and if I am happy with my order, I have not received my order yet or a tracking number.
I am very disappointed with this company and if you have the opportunity to order from any place else do so. At this point i WOULD NOT RECOMMEND this company to others and if I could get my money back I would!

I ordered a hoodie for my boyfriend as a Christmas present several weeks before Christmas. Due to the time it takes to produce stitched Greek apparel I was worried it would be late for Christmas, but to my surprise it arrived a day or two before the 25^th. The price was great as well.
I personally made a mistake while ordering the hoodie, so I can’t fault the company for it not being exactly what I wanted. Despite my mistake, I was very happy with the product and my boyfriend loves it!

I used custom Greek threads to make letters as a gift for one of my sisters, I was not pleased when the package arrived. There was visible staining all over one of the letters and the stitching was horrible. I could not believe what low quality Greek threads presented me with and will not be using them again. Very disappointed that I payed a lot of money to get these customized and I can’t even give them as a gift because the staining will not come out.

I admit my earlier review was harsh and quick but I was indeed worried for my order. It’s meant to be a Christmas present and to not have it exactly as I would like would been a shame. However, I’ve finally received an email back that updated my order and have also been given a small free upgrade for the hassle. I definitely was not expecting that as I was willing to pay for that upgrade but am happy that they offered. I look forward to receiving my order.

I was informed that there is a new manager and he must be making some huge changes. I’ve ordered two shirts so far and everything has been awesome. The second shirt we ordered it was for TKE Conclave. We paid extra to have it here before he left on Thursday morning. On tuesday it still hadn’t shipped yet, they emailed me an apologized for the delay and took the liberty of upgrading my shipping to next day to make sure I got it on time. When I shouted them out on Instagram the first time they called to thank me. Awesome customer service and never had a problem reaching them.

Wish I could give zero stars, this place has been a nightmare from start to finish. My son placed an order for his fraternity brother and waited (and waited and waited and waited) weeks to receive it. When it finally showed up, the color of the stitching was not even close to what was represented on the website… so far off it couldn’t even be considered in the same color family. Attempted to contact through the website… nothing. Via email… nothing. Called MANY MANY times during regular business hours, no one ever answered the line, just went to voice mail. Left MULTIPLE voice messages, explaining the issue and basically begging someone to call back… several days have passed and still no return call.
DO NOT THROW YOUR MONEY AWAY! Reading the rest of these reviews, clearly this is not an isolated incident.

I made my order on ¹¹⁄₂₉ for an Xmas gift for my gf and I.
It was inexpensive and basic instructions were given.
My confirmation of the order said I would get my items on dec 23^rd (just in time for Christmas.
I received no Information on my order status even after it being a week late, AND when I called and emailed I received very slow or NO replies. When my order was complete I had to call them AFTER I received an email that asked me how was my order when I still had NOT received it.
Today is Jan 12^th 2015, 20 days after my original set date my order should have been done and given to me.
I had to come pick it up during their AWFUL hours of 10am-​4pm m-​th (which is very inconvenient for people who work, say full time at a school! And when I got the items I was less than impressed for the hassle I had. The Omega () is not centered like the other two letters.

TERRIBLE.
Absolutely Terrible.
I ordered a custom-​made hoodie on November 29^th, 2013 and was expecting it to be delivered by December 23^rd, 2013 (according to the receipt). However, not only did I have to wait until 2014 to get a response from them, I had to email + call to ask if my order was actually processed. When they told me that it was ready and asked whether or not I wanted it shipped, I told them I’d just pick it up myself since I was so fed up with waiting.
When I finally got my order, I found out that the stitchings + alignments of the letters were absolutely terrible. I have uploaded some pictures for everyone to see. I am so disappointed with this company, I wish I read the Unilocal reviews earlier before I made the purchase. That would’ve been a lot more helpful.
Also, I’d like to say that I was by far angrier with them when I first got my order, but have been extremely busy and had no time to write a review, hence this review doesn’t seem as angry as it should’ve been. I’m also looking to buy another custom Greek hoodie so I figured I write a review for this company right now.