Sprint Store By Arjay Wireless

Like the other reviewer… I am being forced to give at least 1 star. I went to this store to take advantage of the buy out program. I was serviced by Tykea H. who apparently is incompetent. She completed the transaction at the store and kept my old verizon wireless phone. She said I was good to go and they would pay for the termination fee. This was on Oct. 24, 2014. I am still getting contacted by Verizon saying I still have a balance because of the early termination fee. I called sprint today to understand what was going on. Apparently, they don’t even pay Verizon. You are to register for the program online and upload a copy of your bill (details section) showing the phone number and early termination fee charge. Lucky I was able to do this before any late fees and knocks on my credit. I was concerned when Tykea was processing my order for she did not know everything and had to ask questions. I would like to give her the benefit of the doubt but when I asked several times I was good to go and had nothing left to do, she re-​assured me.
I blame management here. Train your employees and if management is not lazy in most cases you can prevent the errors. OH… and I almost forgot. I asked if my son’s phone had insurance (he already had a sprint phone hence why I was swapping to sprint) and she said yes. I recall asking twice! Guess what… he didn’t!!!
BIG FAIL SPRINT STORE BY ARJAY!!!

I was in Roosevelt field today checking out some of the stores and checking some of the cell phone carriers.
After an awful experience at the Verizon store i tried my luck at the Sprint store on the 2^nd level .
i walked in i was the only customer there and within a second i had 2 sales people saying hello how can we help you.
they were both very helpful and very knowledgable about there service and the phones.
even if i decide to stay with Verizon service, I would highly recommend this Sprint store.
the sales reps were very courteous friendly and extremely knowledgable.