Sprint Store by Mobile Rev

Customer service is unacceptable. Had to wait approx 4 months for a refund. In addition, wait to be helped is usually 2 to 3 hours. Representatives stated they would call back and never did. I had to return to the store tho follow up.

Perhaps the worst customer service one could experience. I walked in and explained to the coat clad rep at the front of the store the problems I was experiencing with my cell phone. He proceeds to the back of the store to a tech who is yelling over 8 feet away what he thinks is wrong with my phone. I then told the unnamed rep that we’d walk to the back of the store because I refused to repeat my issue to two people when only one would be servicing it. The other technician (also wearing a coat and mumbling) begrudgingly took the phone and said I’d have to do a factory reset that would wipe my phone to restore. I took my phone to do a backup and handed it back to the unenthusiastic tech (using the term technician loosely). He stopped opening bags of money he was counting and reset my phone. Now I have a factory reset cell and no resolution and even less customer service. I requested the initial rep establish a trouble ticket to document my visit. He seemed confused and trudged to the front of the store to do what he should’ve done when I first came in requesting tech support. By this time the female sales rep who is polishing off her Chic-​fil-​a and scrolling through her cell phone that was sitting on the counter next to her hair comb is rolling her eyes at me. Trust me, I had other ish I’d rather be doing. None of the other workers offered to assist. I asked who was the actual tech and I was told that «everyone» is tech certified. I’m doubting that seriously. Long story short, they couldn’t resolve my issue and marked the trouble ticket as problem not resolved and recommended I drive to Annapolis for help. I have been a Sprint customer for over 14 years and I think its time we break up. Its rediculous how they were more concerned with upgrading or leasing a new phone to me than using my insurance or reaching out for assistance to make sure that the customer doesn’t leave with the same issue.
If the manager of this Sprint is reading this, I sincerely hope that you take steps to implement a give a shit factor in your workers.