Broadway Dental

I married into this place since my husband went here. On the first visit, I waited more than half an hour After my appointment time just to get in a chair. When I asked if this was common, the ladies assured me it was not. The same thing happened on the next TWO visits. They gave me a SonicCare toothbrush to make up for it, but I still went in search of another dentist. Unfortunately, I was working so far away that it was difficult to find a good appointment time and I was resigned to stick with Broadway, which had all kinds of availability.
Cue Dr. Hoang. She was kind, courteous, and smart, and is the reason for the extra star but I suspect she’s also the reason I was constantly in and out of there. We had their preferred insurance provider & plan. Almost every visit ended with the suggestion to get something else done. «I’ll call your insurance to see how much they cover of this procedure but let’s go ahead and get you down. When would be a good day for you?»
It took a few fillings and a crown for me to catch on because she was so dang personable. In the 25 years before Broadway, I happily went to the dentist. However, the unnecessary time spent reclined with the blood rushing to my head, them bumping into the head rest as they rolled around in their chairs, that bite blocker a.k.a The Jaw Popper, and the pressure to do procedures have made me all wimpy and gimpy about going to the dentist.

I NEVER do reviews! I always think someone is doing it in the heat of the moment & totally ticked. I was not angry, but more baffled by my experience & have waited a week & debated about reviewing, but felt this time was necessary as I didn’t even get in the door before met with a problem & rudeness.
Semi-​new to the area, my dental office closed down & just getting a new insurance company, after a couple of recommendations, decided to try Broadway Dental out & gave them a call on a Thursday morning. Amazingly I was able to get an appointment the following Monday afternoon for a cleaning & X-​rays, but had plans to speak with them about a couple of issues I was having.
Late Friday afternoon I received a call from the office (a different person than who made my appt, took all of my info & assured me they accepted my insurance) stating that Broadway Dental does NOT contract with my insurance that the girl who made my appt made a mistake (though they are clearly on the list). The reason they gave is because my Insurance Co. does NOT ever pay their portion of the insured’s bill & she cancelled my appt. Upon checking with my insurance co. about the «issue» that was stated as this is new insurance to me & now I’m nervous, and also I now have to change my assigned facility and find out how long of a wait period there is, I’m informed that it has to do with my type of dental coverage as there are certain restrictions at certain offices, NOT because the company doesn’t payout as she stated! So when I called back to clarify about that I was then told it would be much easier for them if I were a UTMB employee. In what world does that make sense and do you say that to a prospective 1^st time patient? If that’s who they want to cater to, great, they should advertise that instead of making up lies, playing the blame game & being rude! I’m even having a hard time giving them 1 star, but HAVE to per requirements! LBVS!
In then end I must say I’m actually glad this happened (everything happens for a reason) because I ended up exactly where I needed to be for my dental care which was NOT Broadway Dental! Anyone reading this can look for a positive review for the place I actually went, it’s in Galveston, I will tell this story!

This place is a scam. Just like one of the reviews said, I came in for a cleaning and before they even did my cleaning they claimed I had 12 cavities. Yup, 12! I’ve never had a cavity in my life! Plus they said I needed a deep cleaning of my gums (which included numbing of my mouth)! All in all I would have had to come five times and pay over $ 1500 (and that’s with insurance)! Needless to say, I left and am never going back! I went to a different, private dentist on the island (Dr. Colombo) who said I didn’t have ANY cavities! I had one tooth that needed to be filled just in case, but even that wasn’t deep. I tried reporting these people to the American dentistry association and will keep trying until they stop scamming people and ruining healthy teeth!

In 5 minutes I was helped with paperwork then the lobby was freezing cold but they lowered the ac my dental hygenist was very nice she relaxed into meeting my first female dentist Dr.Taylor. Dr. Taylor calmly reviewed my x-​ray charts nothing pushy then recommended a cleaning and that’s it very professional. No pressure for unnecessary services and they give a nice dental goodie bag. Please get wi-​fi.