Regency Cab

Don’t use this company!
The driver is soo rude! I think they don’t care about customer’s review.

Always on-​time and they look after my dad.
My 86 year old father users their wheelchair taxis. So far I have used them 5 times to take my father to doctor/​dentist appointments and they have been on-​time picking him up and often have had to wait for him to finish his appointment when they picked him up for the return trip. Today was a great example. picked my dad up at 9:30 as requested to drive him to an appointment. Came back at 10 as scheduled but my dad was not downstairs waiting for the taxi. The driver went up to the doctor’s office and was told my father was still in the dentist’s chair. The driver went back down and waited for my dad to finish.
Since it is for a wheelchair taxi I have to reserve at least 24 hours in advance. Most of the dispatchers have been great, I had difficulty communicating with one dispatcher. The advance reservation and being a repeat customer may explain why we have not experienced the same problems others have raised in these posts.
BTW, the correct name is «Regency Taxi» not «Regency Cab». The website is not «Regen​cy​cab​.net» it is «
;. You can make reservations online but I feel more comfortable talking to the dispatcher to ensure they know I am requesting a wheelchair cab.

I had just seen a doctor about a problem in my leg, and to save me the 4-​block walk from the nearest bus stop from my home, I was given money for cab fare and Regency’s number. I called them at about 4:40 and was told it would be «15 to 20 minutes.» A little after 5 I called again, and was told I should have given them a more precise address than I did. Also, I should have given them a name. At this time I was told to wait «8 to 10 minutes» more. By 5:30, I still had seen no sign of a cab, so I called yet a third time, and was told they still had not found a cab for me! Subsequent calls at 6 and 6:30 (nearly TWO HOURS after my original call!) got answers that were essentially the same — that they were still trying to find a cab for me, although the 6:30 call elicited an estimate of «about 20 minutes» more. Finally at about 6:45 the cab came. If I’d have taken the bus, I’d have been home more than an hour before I even got into the cab! My leg could have taken the pain. The $ 14 cab fare (and $ 2 for the driver, whose fault it was not that I had to wait more than 2 hours) was a lot of money where the bus would have cost me an 85-​cent senior fare, but I had been given money for the cab, so I felt taking the bus would have been cheating.
The first one-​star rating I’ve ever given anyone, but Regency Cab deserves it!

Everything about this company is horrible. It all started with the terrible dispatcher. Then the driver who was extremely rude. So i called back to cancel and get a phone call back from the driver upset i cancelled. Asking me why did i cancel. I honestly rather wait longer for someone who will be polite than to be stuck with someone so rude.

Terrible service. Cab was 30 minutes late. She had to call me twice for directions. Her gps was not working. Really??? A cab with no gps??? The company handled this terribly. Put me on hold twice and had no recovery just telling me she is on her way. I hope I don’t miss my flight. Don’t use if you need to be somewhere in time. Awful. Awful.

Use at your own risk as they don’t honor advance reservations. On ⁴⁄₂₉ I made a reservation to go to Dulles for 3 people. At the pickup time the next day no cab so I called and was told there was a delay and no information on when a cab was available. If I had not called we would have missed our flight to France. Bar wood we there in10 minutes.

:33 minutes late for a pick to the airport and had one excuse after another. Rude service operator. They have CERTAINLY lost my business and my business team’s.

All three dispatchers were VERY rude. The first dispatcher never place my order the second one left me on hold and the third one hung up on me. Not to mention I was very late to work and I had to reschedule a client. I’ve called a cab everyday this week and everyday they have been rude.

Poor service. Dispatch gives and estimated time and you have to follow up 3 times to find out your call was dispatched incorrectly. Resulting in a wait of over 2 hours in the freezing cold.

I had to take a cab to job training at 1am in the morning cabs were clean and they got me to where I needed to be in a timely fashion I would use again

The letter I wrote to this company due to unsafe cab drivers and rude administrative help. BE WARNED DO NOT USE THEM.
— — –
To whom it may concern,
I wanted to let you know that I was almost hit by one of your cab drivers at Center Drive and Old Georgetown Rd in Bethesda. This happened while the cab was attempting to drive off the NIH campus at a highspeed. I was in the CROSSWALK and they paid no mind to me! When they saw me, they BEEPED and got really close to hitting me.
I called and tried to report this to your company (after being on hold for a short time). To my surprise, when I went to report it, I was told that there is nothing they could do because I did not have the cab number. I began to explain that I had the intersection and that I was at NIH! She THEN was hung up on me. I am very insulted that your company will not do the diligence to help make sure pedestrians are safe from irresponsible and unsafe drivers (especially on the NIH campus). That’s your business is it not?
Regretfully yours,
Jessica

The worst taxi company that I have ever seen. I lost my train, although I had reserved a cab a day before. Right now that I am writing this review, I am in Amtrak station and I have lost my train, I have paid another $ 154 for the next train, I have lost already my meeting in destination. Wish I had read customers’ review before reserving a cab with this company.
When i didn’t see a cab at the arranged time, I had to call them four times and every time they told me the cab is on the way while I was losing my train. They had put my trip to bid only 10 minutes before the hour that a cab was supposed to pick me up. The company did not calculate that it takes time a driver would bid the deal and pick the customer up at 5:30 am that drivers mostly are off. I checked with the driver who picked me up and he showed me the recorded story. That was not the driver’s fault.
The company also had calculated my trip for $ 28 – 32 (on the phone call for reservation) but I paid $ 46 (plus tip).
I DO NOT RECOMMEND THIS company especially if you have a flight or train trip ahead. You will feel and experience so much pressure on yourself dealing with them and calling them back-​and-​forth.
Choose another taxi right now and don’t hurt yourself and don’t ruin your schedule with arranging your trip with this cab company.

Terrible. Don’t use this company if you are trying to get somewhere on time. I called for a cab at 10:25am and was told it would be 20 minutes. At 10:55 i called back to see if they knew how much longer it would be. First I got put on hold then hung up on. Called back and they said they didn’t have my request in the system so they would rush a cab and it would be 10 minutes. Cab finally arrived at 11:30. Needless to say I will never use regency again.

If I could afford to give this company 0 Stars, I would. This incident occurred only mins ago on 08.03.2012 @ 4:45ishAM. I entered a cab with a driver «Michael» (he provided me with the wrong name as per the night shift manager’s word.) I asked him to take 16^th Street to enter DC from Silver Spring, MD, he proceeds to go down Georgia Ave. I insist 16^th, he throws a slight verbal tantrum, and U-​turns. I explain I have to be somewhere soon, so if he wouldn’t mind being expeditious, I’d greatly appreciate it. He then proceeds to move at an even more glacial pace. I ask for the name of the company, he refuses, but asks me why I need to know. I state, «So that I may never use it again, and share this word with friends, Unilocal,Twitter, and Facebook.» He refuses me yet again. I get to my destination, he claims the CC machine is out of service. I leave the cab to disarm an alarm at my place of business (the fare is at $ 18.50). I then go back to the cab to pay with cash, the fare is now $ 19.00, I surrender a $ 20 bill, he says «Thank you» (YEAH…I was thinking the same thing here… lol,) I ask for my change back, he then gives me .50 cents, as he had the meter running after the funds were exchanged. His cab number is #1113, and he is a horrible person, as of my experience/​observations from today. We, as people and the human race, need to do better with respecting others and taking responsibility for our actions. #DoBetter With responsibility being the ability to respond. Let’s let love in and act as if others are just as important as we believe ourselves to be. This company is probably a well-​oiled machine, but with employees such as «Michael» working for them, that oil will run dry quickly.
A pissed off, yet still smiling consumer.

Terrible service! My wife called in the morning for a 3:30pm cab. At 3:50 still no cab so she calls again and they say someone is on the way. At 4:20 she calls again, gets put on hold. When he comes back he says there was a miscommunication and that they are rushing a cab over right away and that it will be there in 20 minutes. At 4:40 the cab arrives. An hour and ten minutes late.
If a person is forced to rely on a cab for whatever reason they need to have confidence that a prearranged reservation will be there within a reasonable window. An hour and ten minutes is not a reasonable window. Will never, ever use Regency again!

They were available at an odd hour for a short trip. I highly recommend this taxi company.