Parker Pearce Service Experts

Great home service! Definitely recommend to anyone in need of HVAC services

My first time using this company for a bad thermostat and they came out and installed a new one after determining that one of my wires to the furnace was no longer working. It was really great that the service technician did not go into a sales pitch and try to sell unnecessary products just to gain a profit for the company. I will now sign up for the service plan, based on the honesty of this service technician.

I had a heat pump replaced. Their price was competitive and their service was excellent. I was impressed with their customer service; Steven Bassler worked hard to make sure the system fit our needs and budget. The installers William and Mo did an outstanding job. I would highly recommend Parker Pearce.

This was one of the worst customer service experiences I have had and I hope that this review will prove useful to someone.
The short version is that they came to my house to perform a service call which I was led to believe was under warranty and then demanded that I pay them their service call rate of $ 99. At no point in advance of, during, or any other time before the completion of the service was there any mention of any kind of payment or money at all — and as I was led to believe this was a warranty call, my assumption that it was free was not out of line.
The complete version is:
I had Parker Pearce come out for a quote on a central humidifier install and ultimately went with a different company. A couple of months later, I was experiencing a few issues with the humidifier and as luck would have it, around that time Parker called me to offer some standard servicing promotion. I said I wasn’t interested, but I was having some issues with my humidifier — I confirmed with the sales rep that they were the ones who installed it and that the unit was still under the full-​warranty period. Again, this was NOT the case even though the rep confirmed that it was (for the record, I don’t think there was any intentional misdirection here, just an honest mistake). So, I scheduled a tech to come out and have a look.
The following week, the service tech came out, looked for about 5 – 10 minutes and said that there was no issue with the humidifier unit and suggested that I might need to replace my AC condensation pump. I declined to have them do it and thanked the tech for having a look. At this point, he presented an invoice for $ 99.
To re-​iterate, at no time up to this point had any invoice or payment been mentioned and I was under the impression thanks to the sales rep (and lack of any mention of service charge) that this was a service call covered under the warranty period.
The tech understood, but needed me to speak with the billing department. After talking to a couple of people there and explaining the situation repeatedly, she offered to discount it to $ 50 — I explained that this was not acceptable, and again reiterated the situation. The billing rep asked me how long the tech had been there, I told her 10 minutes, and she said «fine» and hung up the phone.
A month later, I get an invoice in the mail, and this Parker calling my phone and leaving voicemails to collect. I call them back again, and explain the entire situation again and am finally able to talk to a regional director. Rather than listening to my explanation, he continually interrupts me and uses flawed arguments such as «what contractor do you know that does a service call for free?!?» (exclamation marks added for accurate representation of his tone). Eventually he gives me the same offer of $ 50 to clear the invoice, and after I refuse he gives me an ultimatum that I can either pay the whole invoice or he will send it to collections. I tell him that he can do what he needs to, but that I will not be paying for this given the circumstances. At that point he explains that I am no longer welcome as a customer and says goodbye.
This company is unreasonable and borderline fraudulent. I highly recommend avoiding doing business with them.

We have used this company for years, with a contract for heating and A/​C tune up. We never had a problem. They are on time, professional and efficient. They never pushed any repairs or sales on us.
A while ago, we had some issue with scheduling appointments in a reasonable time frame, but these problems seem to have been solved.
I especially like to see the same technicians year after year.

I cannot believe how those positive comments. Parker Pearce went to our property and said we had mold, needed a $ 1000.00+ UV light and professional duct cleaning. Had another company come behind them. NO MOLD. I have contacted them twice for a refund and they won’t respond.

Made a call today because my heat is broken. I set up an appointment today and was called by one of their techs. I was told to expect him around 5:30 PM. I just received a call at 5:15 and was told that he was not coming because I don’t have a service contract with their company.

Called when purchased my own thermostat and had issues installing. Lady on the phone was helpful and told me a technician could come same day. 2 hours later found out he can’t come because I didn’t have a service agreement with them. AND they cannot help unless you buy the thermostat from them. REALLY? Could the lady who answered the phone tell me that? Off to find another service so my family can have heat tonight.

Not impressed with customer service. Technician tracked in dirt instead of putting on booties. Had to order a filter and they sent the wrong one, so spent days calling back but they didn’t return my phone calls.

I needed my furnace tuned up and checked multiple companies for rates. Service Experts came well below all the other estimate (lower by more then 30%). The lower rate had me skeptical, but i was pleasantly surprised as soon as the technician arrived. He arrived on time and answered all my questions. On top of that, he even explained how the furnace worked and the impact of a tune up. The technician placed covered on his shoes so he wouldn’t get dirt on my carpet (no other company has ever done that). I watched him work on the furnace and his attention to detail and expertise was very apparent. I will use them in the future and recommend them to all my friend and family.

after a bad experience and writing this my original review of this company they really stepped up. they came out right away and fixed our issue. thanks for the prompt attention!

Called to get an estimate and had a repairman scheduled for Friday, took off early to make the 2 – 5 time frame and of coarse, a no show. When I called customer service was told some mystery person call and canceled. They said they could make another appointment but I didn’t want to wait around all day again. Save your time and hire a professional.

I came home last night after work to an extremely hot house. Apparently, my AC had stopped working on pretty much the hottest day of the summer (it was to me, anyway:)
I called PP @ around 7:15, not expecting anyone to answer. I figured I would leave a message and try and get on the list for the following day. To my surprise, a live body answered the phone and began taking my info. He then indicated that he was sending someone out. I assumed he meant the next day, but actually, he meant that night! There wasn’t even an extra charge.
Terrance arrived at around 8:45 p.m. and had the problem fully resolved by 9:20 p.m. He was very professional and polite. I was so impressed with their service that I decided to sign up for a service contract on my unit, as I knew I would be in good hands in the future if I ever needed them.
I would HIGHLY recommend PP for any HVAC problems or service one might need. Their service was absolutely outstanding!

Our AC was busted. No AC in DC was not gonna fly. We were recommended to Use P&P and I am so glad we did. Their operator service called to confirm the 2 hour window of time that they would repair the unit and then they called again to confirm and let us know what time it would be.
Our first tech, Terrence was extremely capable and polite. He did work on the unit but then indicated that he was not experienced with our AC. Still he was honest, upfront and affable. 5 star material.
The next day they sent a senior tech, Elton who again was very polite and knowledgeable and was able to repair the unit and it’s been working fine. P&P apparently has been in the biz for 50 years and the level of skill, knowledge and customer service seems to have been honed to perfection. I was very impressed and highly recommend them.