Costco Wholesale

Can you hire more cashiers PLEASE !!! Awesome place to shop but takes way to long to check out. You have about 20 cashier stations but only 10 are there. Dont even think about going on the weekends, that’s why they feed you so wont pass out in line.

Have been a member here for years and years. The price of annual membership pays for itself! Most of the cashiers here know my name and are very friendly and eager to help. The only reason it’s not a ⁴⁄₅ is because the Tire Center is sometimes a little less than helpful and they did make a mistake with my tire order. All in all, still worth it and they did correct their mistake.

As a child my parents and my grandmother would go to this Costco every weekend. For some reason on the weekends people of the older generations love to come here and just walk around. So we did. The workers at this Costco are always so friendly and would always make a point to put a smile on my grandmother’s face whether it was by giving her a taste of the newest shipment of casserole or handing her a pizza slice from their restaurant. I will forever be grateful we had this place for those reasons. But that was 20 years ago…
AND THIS PLACE IS STILL WONDERFUL!
We recently went here the day before Christmas Eve and it was a zoo! And I mean a zoo! The parking lot was jammed packed! People literally fighting over parking spots! We came here an hour before close and people were still coming after we left 30 minutes before close… Now re-​read that last statement, «30 minutes before close.» We were able to get in and out of Costco the day before Christmas Eve! And it was packed! This just goes to show how efficient their workers are getting their customers in and out! Not only is this a kudos to the efficiency of their workers but the organization of their store! We were able to find everything we needed within 30 minutes! Badda Bing bad boom!
You go Costco!

I hate this place seriously you guys gone from a great company to probably the worst companies around I don’t see you guys being open for the next five years

I definitely love Costco and it’s true that this one has minimal selection in comparison to other Costcos. However, my complaint is about their crooked tire shop! I took my vehicle in for replacement of two tires. To my dismay, one of my tires had a nail in it. Unbeknownst to me, Costco does not repair holes unless you purchased the tire from them. So, they replaced two tires (including the one with the nail in it which wasn’t the one that needed to be replaced) and then told me that I needed to replace a third tire (which was the one that really needed to be replaced). Needless to say, I was alone that night with my child and felt compelled to replace the 3^rd tire, all in the name of trying to keep my child safe.
So much for honest customer service! I will not be a repeat customer! Enjoy the money and tire you stole from me!

A piece of advice: do not buy tires here. I had such a bad experience that I canceled my membership. I came in early on a Tuesday to buy four tires. They didn’t have them in stock, but they told me that if they were ordered by 10am, they should arrive that afternoon and that I’d get a phone call when they arrived. The day came and went: no call. I call Wednesday morning, and was told that the shipment comes between 9 and 3 and that they should be there this afternoon; again, they will call me when the tires arrive. By 5pm, I hadn’t heard back, so my husband calls. A sales associate is rude and snippy with him and can’t guarantee when they will arrive, but he is «almost 100% sure» they will arrive tomorrow. Seriously? I’m waiting in line for a refund while I type this review. Avoid at all costs — this place is a mess.

Dear Costco, I went to the checkout today and they told me that my membership was expired. The renewal is now $ 65.00 and last year it was $ 50.00. Humm 30% increase in a year? I voted with my wallet. Sam’s Club has a great deal and it is only going to cost me $ 25.00. I now look forward to isles that are not clogged with people offering samples and the isles are at a stand still with carts that are abandoned for people sucking up the «freebees». It has been a nice several years, have a good life.

I absolutely love Costco and I go to a bunch of them. This one however is my least favorite.
— it is crowded
— the selection of merchandise/​quantity does not appear to be as good as other costco’s.
— does not have a gas station. Grant it this is the oldest Costco in the area and does not have room for one.
This Costco is definitely below average, but it is still Costco and is the closest one to me so I still go.

I shop at Costco one to three times a week for my business and for my family as we’ll. I had spend over $ 20 000 last year shopping at Costco. I was at the Gaitherburg store on Sunday with my wife and daughter shopping. Everything was fine till the cashier rang me up and my bill was $ 194.01 I gave her $ 200 and she gave me back 5.99 and I looked In my pocket to give her 1 penny but no luck and she wouldn’t cover the 1 penny even when I asked her she was rude and gave me attitude and my 12 year old daughter could not believe it. At the check out I asked for a manager and reported it to her and she was even worse than the cashier and when I asked for her name she replied with attitude walked away completely dismissing me. Will never go back there ever again and kiss my business good by.

I love Costco but this particular store is one of their worst. As many other reviewers have said it is very crowded with the parking lot being particularly bad. The customers here are also some of the worst drivers I’ve seen, parking here always makes me worry that my car will get smashed up. The selection in the store itself is a bit lousier than at most Costcos as well.

This place is crowded. So crowded. The DC Metro Subway during morning rush hour has more space than any given time or day at this Costco. I’ve seen more space in a jar. A full jar. A jar that’s filled to the brim with stuffs. I’d have more space sleeping in my son’s crib. In the movie, The Descent, when they’re crawling through the underground caves — more space, compared to this Costco. You’ve got everyone from Clarksburg, Gaithersburg Potomac, Rockville, and maybe even Bethesda up in this thing. Naturally, lines are long because of all the people this location is serving.
Ingress and Egress stinks with their parking lot. Seen more movement watching mud run uphill or while being constipated. Don’t get me wrong, I love Costco, just not this location. It doesn’t matter what time you come, it’s always crowded. People line up in the morning as if they’re waiting for a new iPhone. Les Stroud camps less than the people who come here.

Love/​hate relationship. Love Costco and their glorious pizza, $ 1.50 hot dogs, and everything I need in bulk. HATE this location. Getting into the parking lot is terrible, finding a spot is terrible, getting out is terrible. Luckily you can happily wander once your inside and think of happier times, and sample your way to euphoria before needing to go back and face the demon of a parking lot.

This Costco’s review is below average. I believe the problems come from poor management of this warehouse. Here are some problems I find out.
1. Fresh food like tomato, pineapple from this Costco are more likely to be rotten than other Costco. I believe there is a problem of their storage.
2. Most optician in optical department doesn’t know what they are doing. They adjust your glasses by instinct instead of fixing the problems. Sometime they show you attitute during busy hours.
3. This Costco is the first Costco in this area. Its space is relatively limited than other Costco. So it carry less merchant than other newer Costcos.
4. This Costco operates return policy more restrictively than other Costco probably they assume everyone wants to take advantage of Costco. In short, this Costco’s operation not follow Costco policy. They interprets Costco policy against common understanding of members.
This Costco is usually packed because of its location advantage, but its service is poor and merchant is less. If you have a choice, choose other Costcos.

Not a fan of the huge shopping carts and all the pushy people around me. Love to be one of the first ones in, get my stuff and get out. I always try to avoid weekends/​holidays and other major events.
Seems I start to like a certain product and then Costco pulls it and I never see it again.
Parking is and always a huge pain in my rump roast even worst during winter months.
Should offer express check out for folks checking out with less then five items

I hate going to 2 places in particular — Costco and IKEA! Costco because of the mad house parking lot and IKEA because of the maze that they put you through to buy items you didn’t come there for. Costco Gaithersburg is an ok place for getting bulk items. It can get busy on the weekends so I would avoid that if you had a choice. I always get the samples because I’m nosy like that. Due to my dislike of going to Costco because of crowds, I can’t say I don’t like it when I actually go inside. There are great deals there and the food area is great. My favorite is the pizza slice, berry or mocha smoothie, and the turkey sandwich. Make sure you’re a member because they usually won’t take you if its not your pic on the card. Writing this as I wait for my tires which supposed to take 1 hour just to drop a tire into my spare area. They make quite a few mistakes and seem rushed when they talk to you. Customer service is lacking but management is nice.
The Good:
— bulk items to buy at great prices. Good return policy. Grab a pizza slice in the food court!
The Bad:
— Tire center is slow and crowded, can make mistakes if your not on them.
The Ugly:
— Parking lot of hell! Weekends get super crowded and you want to gouge your eyes out!

This is our go to Costco. Always a mad house when we come shop, like the entire neighborhood is here picking up boxes and boxes of supplies or tasting the free food being offered at tasting stations.
There are a couple of things that I wish they work on:
1. Is the parking. They do have 2 level parking but getting to the litter level with 2 kids in a stroller and cart full of shopping is (almost) impossible, unless you scale the Everest before breakfast everyday. As a result, I have fight with the rest of the shoppers for a parking spot on the upper deck, which is an achievement in itself.
2. Lane management for checkout during rush times. Costco seriously needs to have employees directing shoppers to the correct lane. Also, if they increase the DMZ between the last shopping aisle and the checkout counters, that will help with the flow.
Apart from that, Costco, I absolutely and most definitely do Heart you!

What can I say — this is a costco — home to Indian and Asian families alike, lol!
So this place is no different from other costco locations, but I do have a couple of pet peeves —
The parking situation is abysmal! I mean seriously — their parking lot is TINY and their parking spots are tiny too! This is a costco — people will show up in mom vehicles and pick up trucks — at least make normal sized spots! Do not try to get here on a weekend, you will be circling the area for a parking till you want to throw up!
In terms of service — no different than other places — hardly ever find a rep to help you when you need one.
All in all, I come here often to get stuff I need — prices are always unbeatable I think!

AVoid this place on the weekends!!! People are nut cases in the parking lots. People will leave their carts right in the middle of traffic. Im not understanding their two level garage. For it being a warehouse that you have to pay to shop their. why couldnt the genius artitech (sP) not build an elevator? I love the store and I love the sample people who are there daily from 11 – 4.
My faves:
Chicken Alfredo
Chicken pot pie
Pumpkin Pie
Turkey rolls
Sushi.
Salmon
the sundaes (food court).
most can be found at the back in the cases… the cakes are a bargain for cheap peeps who wanna feed a small army for a birthday party… but I like my blood sugar to stay low… so I stay away from that. and Im not really feeling their flavors either…
I dont like Costco regular milk, it really gases my whole family up… especially the big guy…
The spout is tooo big!!! always causing spills if your ADD like me and not paying attention. though the aisles are big… people here again are in la la la ville as if they are visiting the land of oz or candy land. they will leave their stupid cart in the middle of the aisle and I would be tempted to push that bad boy into a display… or you will get some old person in la la ville hit you from the back with their carts.
the meats are okay… but you really have to look. I mean really look, to see if its fresh. ny strips are sometimes a bargain. othertimes they are not.
The poultry is awful and not fresh… but if you get the organic ones your straight. but its very $$$
The lines are very long on the weekends and there is no sense of order. And make sure you forms of payments matches your costco card!!!
No Credit cards!!!
* this location is a hot mess in its entity. I would much rather go to Frederick location where I dont have to go gray or listen to rachetness because someone stole someone elses parking spot.

Please see my poem below!
C-​Cost efficient. It’s always better to buy in bulk! Also Coupons do not need to be clipped from booklet!
O-​Obviously, the parking lot is crazy busy all the time!
S-​Samples! I always miss the sample hours, though…
T-​The food court offers yummy food, but no fries :(Takes cash only
C-​Courteous staff! Always accept my returns… Even when I have opened the item!
O-​Offers can’t be beat! Even in the Tire Center! Getting tires filled with Nitrogen is better then filling them with air

Can someone explain to me why this Costco appears not to have an elevator to the lower parking deck. It seems that the only way to get down and up is a flight of concrete stairs or walking a football field down the parking lot and a football field back.
It seems silly that the planning of this lower parking lot did not involve the thought. (oh, yes, when people come to Costco… they buy a lot of large heavy things)
Parking is truly kind of a disaster here. Now that there is one in Wheaton, I never go to this one anymore.
This was an off day where I was closer to this one, but it was not worth the hassle of parking. I would have rather drove out of my way and went to the Wheaton one.
Also, why are there so many people here at 2pm in the afternoon. I have a very flexible job… but that’s pretty unique. The place was packed! Though, I do have to say the wait inline was a lot less then I’ve experienced at this location.