Big Brothers Moving

Update June 26, 2014: Still waiting for the $ 200+ the owner promised to refund (still less than actual expenses and damages)
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Review onMarch 20, 2012:
Truck too small, even though they agreed too provide a bigger truck ahead of time. Damaged wall. Threatened to hold furniture hostage until payment, which I believe is ILLEGAL in Maryland. Management still has not contacted us despite multiple calls and emails. Forced us to pay cash — seems shady. Truck was dilapidated. F grade on BBB. Not part of the professional association for movers in MD.
Overpaid by at least $ 200 when compared with estimate. Lots of extra, surprise misc. charges for materials.

STAY AWAY FROM THESE GUYS!!! After quoting me $ 200 max cause I only had one room of furniture going two miles away, I thought I was getting a great deal and it would cost that much anyway to bribe friends with food and booze. Day of, two and a half hours late. Finally get a hold of them and they show up almost 4 hours late. Guys are on their cell phones taking their sweet time. Started using plastic to cover my mattress and box spring and when I told them not to cause it was pointless they told me they had to. Weird. Finally get everything in and to my new place one exit away. Guys get out of the truck and plant their feet saying I have to pay him over $ 300 in cash right then. No one told me cash only. Took over 30 min of redialing Adam before he picked up. When he finally did he was a complete ASSHOLE! I asked why the bill was so high and why no one told me cash only and he said since his guys used plastic to wrap (the mattress I told them NOT to wrap). When I told him that he said tough shit they used the materials. Literally. Guys tried to get back in the truck and drive away with my stuff! Had to make my friend stay while I went to get cash. A part of me wants to just start telling people if they have furniture they want to get rid of just «hire» these guys, drive to a friends house and then refuse to pay. They will gladly drive away with stuff if you don’t pay in cash.

Do not EVER use this company.
They are complete scam artists. Avoid Adam at all costs. All the other bad reviews here are correct. I will never use this company again and hope they are shut down soon.

What a flakey scam of a moving company! Don’t even try these ppl, they tried to steal my friend’s furniture and they flaked on my husband and I before we knew about their shady business!
We are military and we needed to move and had them booked for a while, then three days before we needed to be moved they sent my husband an email saying, «we won’t be able to move you anymore. Good luck.» They need to be shut down! Our friends told us about how they began wrapping their furniture with tons and tons and TONS of tape at $ 10 a roll of tape then their price went from $ 200 to $ 1,100 once they moved the furniture into the truck. Don’t EVER buy into their scam, no matter how cheap they tell you it is.

This is going to be a LONG review, so here’s a quick summary: AVOID THEM AT ALL COST. The owner Adam is a total *beep* *beep* *beep* and this place should be put out of business for the kind of things they do. Check out the filtered reviews if you don’t believe me.
If you’ve already been scammed, please check out some resources at the bottom of the review for help.
Adam came over to my home and after telling him all the pieces I need moved, he gave me a WORST case scenario estimate of $ 459, which was all inclusive. A few days later, I scheduled a move with him 03/​23/​2013 at 9am. He called the day of and told me the movers would be late due to a truck breakdown, so it’d be delayed till 2pm. Fine.
2pm. 3pm. I call him again and he says the movers are on Rockville Pike and should get there within 20 minutes.
4pm. I call him again, and now the movers are coming from DC. And going on the pike? I should’ve picked up the warning sign there. Warning #1.
5pm. Still nobody showed up. I was about to call and cancel (and oh how I wish I did), but then the movers showed up around 5:30pm in an unmarked fleet truck. Warning #2.
They had me sign some disclaimers and then tried to charge me $ 100/​hour rather than the $ 90/​hr from the estimate, and the movers had to call Adam twice to get him to drop the price to $ 90. Warning #3.
Then the movers proceed to take their precious time wrapping my furniture, though for the first hour, they may as well have been making origami with the pads. Seriously, they didn’t start packing stuff until after 6pm, and spoke on their phones the entire time. Warning #4.
By the time they finished and were ready to actually move the furniture over, they didn’t have my address and had to follow my car there. Seriously? Warning #5. And by the time we actually got to the destination, they stayed in their trucks for a good 10 – 15 minutes and wouldn’t unload. Warning #6.
Now for the climax: I was presented with a bill of $ 884, because of a $ 471 «packing material» fee, which was supposed to b e all inclusive based on the estimate. I then had to call Adam 10 times before I could actually reach him, and after arguing with him, he threatened to put my belongings into storage and charge me $ 500/​day if I didn’t pay the $ 884, and then hung up on me. Warning #7,8,9,10,11, and 12.
At this point it was already well past 9pm — I was exhausted, frustrated, and had pretty much broken into tears at a loss of what to do. Then I hear the truck engine turn on and saw that THE MOVERS WERE TRYING TO LEAVE! I had to chase the
truck down and the movers told me that Adam called them and told them to leave WITHOUT WARNING and lock my things away. ARE YOU KIDDING ME??? At this point I was forced to go to the ATM and forced to sign his stupid frieght bill just so I could get my things back (I had a bedroom set worth over $ 5000 in their truck). Oh and the movers didn’t even finish setting up my tv stand and left their trash in my garage. Really the cherry on top of my day.
For any of you that were scammed by Adam, please file complaints with the MD Attorney Office, Consumer Protection Division and the Montgomery County COnsumer Protection office:

I received a quote for moving services from Big Brothers Moving in the amount of $ 289. In the written quote, Adam Shaikh (Scheduling Manager) stated: «so for a 4 hour quote (travel fee included) you should expect to pay $ 289.00. This would include everything needed to move your belongings safely and efficiently».
The move was scheduled for Saturday, July 7^th, a team of two movers were to arrive between 12−1pm. At 1pm, I received a call from Adam that the team was running late due to the heat, and there was a significant delay. At 6:45pm, I called Adam for a status and was told they would call me soon with an update. He also stated that because of the delay, he was sending a 3 person team, so that would help the move go faster. At 8:30pm the mover called to say he would be at my house in 30 minutes. At 9pm they arrived with a 25 foot truck.
I showed the «lead mover» what needed to go into the truck, and commented that the 25 foot truck was way too big, and would hinder their ability to properly park near my new residence. He stated that the truck would be nearly filled after they were done. He also showed me the paperwork, which included a document outlining the cost for additional materials required, including tape, plastic wrap and boxes. This was never discussed with Adam during the quote process, and the prices were outrageous. I needed to move, so I signed the paperwork.
The 3 person team then started moving items, very slow. Two of the three were working together to wrap items which was unnecessary, while the third mover did all of the work. The Lead mover asked to use my bathroom, and then spent 20 minutes in there as well. It took 3 hours for them to move my items, and it filled ¼ of the truck.
Upon arrival at my new place, he then presented me with an invoice for $ 696, well above the $ 289 quoted, which I had to sign, as they had all of my items in the truck. I asked to speak with Adam and left multiple voicemails and emails and have not received a response.
Ultimately, I had to get Bank of America involved. They did an investigation and ended up crediting me the disputed amount (approximately $ 400). Hopefully Unilocal is seeing these negative reviews and will not be associating themselves with this company.

A Big trap for your moving– they have estimated $ 500 for my tiny 1br apt moving where I’ve nothing but a bed/​mirror/​sofa/​dining table. The estimate looked ok and we’ve hired for our local move. There moving estimates went up to $ 700 and surprisingly they came up with $ 463 for packaging material. There were no proof for the quantity they have used. It was all they THOUGHT they have used. When we’ve asked for explanation they came up with some bull shit numbers and decline to unload the truck without a full payment what they have billed u. DO NOT use them for your move. NOT RECOMMENDED.

I spoke with Adam, the booking agent for my move on 2÷24÷11. I was very frantic trying to find a RELIABLE moving service. Adam put a lot of my concerns at ease and my move with Big Brothers Moving could not have gone more smoothly. I was very pleased with the crew Adam sent for my move from Annapolis, MD to Olney, MD. Big Brothers Moving came in with a very competitive quote. Best of all, they came in about $ 180 less than what I originally had budgeted for.
On time and on budget is the best you can ask for these days and BBM fulfilled both categories. Like any company or service, there is always room for improvement. For Big Brothers Moving, the one area that annoyed me a little bit is how much TAPE they used during the move. I already taped the boxes up, but they used tape for all of their cloths on the wood furniture. 12 rolls total at $ 6 a pop. Granted, Adam did warn me ahead of time when I booked that I could provide my own tape for the movers to use. I decided against it mainly because I didn’t have time to go run out and get tape in the midst of the chaotic week I was having. I’m sure Big Brothers Moving would claim they need to ensure your furniture is not damaged during the move, hence the reason they tape so heavily. However, there is no doubt in my mind they are instructed to use as much tape as they do so they can get a few extra bucks out of you at the end of the move. Words can’t even describe how much excess tape was used. All in all, I’m not complaining (although it may sound like I am) because they did do a great job and they made my life so much easier. The other piece of advice I would offer to Big Brothers Moving would be to bring some throw down mats in the future! It started raining once we arrived in Olney and the movers did a half effort job of wiping their feet off before entering the new house. When they left, my floors were filthy with the dirt/​water they tracked in.
With all of that being said, I would absolutely, positively, no questions asked book Big Brother Moving again. For the level of service I received, I could not have hand selected better movers… honestly. Next time I book BBM though, I will be providing my own tape! Lol.
Thanks again guys!
Geoff

We used Big Brothers Moving for my dad’s move last month. I contacted 4 moving companies and Big Brothers Moving gave me the most reasonable estimate. On the day of the move, they arrived on time and did a great job moving everything. I even got a couples of calls from the moving coordinator after the move is completed to make sure we are satisfied with their service. l would definitely use it again for future moving.

I have hired them a total of three times. Each time, the guys arrived in a timely manner and did a great job carrying all the junk I have acquired that should really go straight to Goodwill (or the dump). It’s not all crap — some items are antique and these guys handles them carefully and were respectful of where I wanted things to go.
They were careful with all of my things and they did a good job putting my beds back together. I should mention that when they unloaded my POD from the first move, NOTHING was broken!!!
Overall, I highly recommend these movers. They are friendly and competent.

I used Big Brothers Moving earlier this month and I was very happy with their service. They were having a busy day so they arrived a few hours late, which is my only complaint, because I had family in town, loading docks reserved for the move and it caused some chaos. But, other than that, I was satisfed. They were pleasant, wrapped all the furniture professionally, I had no damages, and didn’t complain about the long hallways or steps involved during the move. Adam was responsive, professional and pleasant to work with from the first time I called.

Less than 24 hours before we were due to move, the company we had hired to move us had not given us any time confirmation, and their offices had closed for the day.
I frantically had to find a mover at 6pm the night before our scheduled move.
As luck would have it, I ended up connecting with Adam and from that point on all was ok.
Adam and his crew showed up at the appointed time and with sheer precision and perfection wrapped and loaded all of our furniture and moved it to our new home in record time. Watching the process, I truly felt as though they were treating my furniture as though it were their own. It was a completely seamless and easy process.
Adam’s rates were fantastic too.
A pleasure to do business with this company, and I’d recommend them to anyone who is in need of a fantastic mover!
Thanks Big Brothers Moving!