Accel Heating and Cooling

Was referred to this business via Home Depot. They called me to state Riley would call me and provide me a rough estimate over the phone. Riley never did. Instead, I got a call to schedule a time to have someone come out to the house and provide a quote for a new HVAC system. On the day of the appointment, they called to state that it was their «busy» season and no one was available to do «duct» work. Since I asked only for a quote since the work was approximately a month out, I was told to call back when I was ready to do the work. That is absolutely poor and rude customer service. Avoid this business!

After installation of new TRANE HVAC… they came back 4 times to correct installation problems. They still could not get it right. Called another Trane HVAC company to correct the installation problems.
Only choose them to install a basic single stage unit, anything beyond that is too complicated.

Trying to understand what is up with this company. I called for an AC estimate thru Home Depot in early April — easy enough. The rep arrived as scheduled. Looked at the system, agreed to provide an estimate the next day and then — nothing. I called and left text messages — each time, I had a text response indicating I’d get the estimate soon. A couple of weeks later, I was no closer to the estimate. two days ago, I reached out the main desk, where the cycle seems to have begun again — someone promised to escalate up to the main sales guy, nothing yet. All in all, its been almost a month since I contacted them, and I have yet to get feedback. Not sure what going on, as the same rep has a 5 star review from Dec 2014???

Wonderful experience. All employees were very kind and professional. I would definitely recommend. Thanks to Sasha, Will and Butch!

I recently purchased a home that was built in 1967. Needless to say the HVAC system was the original from when the home was built. I contacted 4 companies to come out and provide quotes for a complete HVAC system installation.
One of the companies that I contacted was Home Depot. Soon after contacting Home Depot I was contacted by a representative from Accel Heating and Cooling (Justin Riley). After speaking briefly with Justin, we arranged a date for him to come out and provide a quote.
Justin came out and provided a very comprehensive quote in writing that detailed every aspect of the installation. Out of the 4 quotes that I received, Accel Heating and Cooling was by far the best. The quote was for a Trane heat pump and Trane air handler (3 ton each). And in one case, Accel was half the price even though they were installing the exact same HVAC system. I can not say enough about how thorough and detailed Justin was when he provided his quote (which included the use of a crane to place the heat pump on the roof).
On the day of installation, the two installers (apologies for not remembering their names) arrived early. They were very professional and worked all day (at least 12 hours) removing the old unit and installing the new HVAC system. These guys made the installation very smooth (to include the use of the crane).
The process of buying a complete HVAC system and having it installed can be a very stressful and scary process. Home Depot, Justin, the installers, and Accel Heating and Cooling made the process very easy. I honestly can not say enough good things about everyone involved. If you are in need of a HVAC system, I would highly recommend Home Depot and Accel Heating and Cooling.
And by the way this is an independent real review from a true customer.

Through
, I set up an appointment for an estimate for a new heat pump system. They sent a man from Accel Heating and Cooling. He arrived at my home appearing to be drunk or high on drugs. He slurred his speech and fell asleep when he sat down to write the estimate. At that point I asked him to leave. The experience was extremely uncomfortable.

I had a terrible experience with their service technician. He completely ignored me except to make disparaging comments about the state and placement of our system. I was very close to telling him to leave so I could «inconvenience» another company to service our AC, but he wisely stopped the commentary. He also didn’t bring any replacement filters with him, which I had assumed was standard practice (other companies do). So I had to do an emergency run to buy one so we could use our system that day. This is the only company I have used in this area, but there has got to be better.