The manager, Carol, provided great service to our family as we rented a unit remotely for temporary storage during the summer months when off from college. Everything was handled via email and phone… no problems at all. Move-in and out was quick and painless. There are a few storage places in the Gainseville area but this one is conveniently located in a not too busy area.
Gabriella M.
Tu valoración: 1 Downtown Flushing, Queens, NY
HORRIBLE customer service. We rented a uhaul from them at 11am. Called at 10:50 to let them know we would be there at 11:10 due to traffic. We were reassured that there was no problem. We showed up precisely 10 minutes late and nobody was there. We called customer service AGAIN only to get hung up on. We had to call 3 different people to get into contact with the manager. The manager finally strolls up 30 minutes later and tells us that there is nothing he can do, and that he was«sorry that we are mad.» Why would you leave your business if you have an open reservation?! HELLO? We are paying movers HOURLY. horrible, horrible service. Just don’t do it …