Everything Mac

Needed a defective charger replace! It was quick and easy. He was super nice. Works great!

Three stars for competency, but that’s about it.
Summary of my experience:
1) Apple Certification is clearly effective, as he diagnosed my problem in no more than fifteen minutes
2) LOTS of unnecessary up-​charges to dispute
Elaboration:
1) I was worried my macbook pro’s logic board was fried because of a black screen on boot-​up (on internal and external displays), while the computer ran as normal in the background. I did my research and reset the PRAM, checked inside for water damage, and a few other things to no avail. I got a call shortly after dropping the computer off saying that my cables needed to be «receded» and they could fix it for $ 120 — which brings me to the meat of my post —
2) I was specifically paying for a diagnosis. So when they offered to fix my computer for $ 120, I had to press harder than I was comfortable with to find out what the problem was. The receptionist told me that four things would be done for that price: 1) the cables would be «receded,» 2) they would reset the PRAM, 3) they would install an antivirus program for me, and 4) they would repair my harddrive.
I’m sorry, but WHAT? Cables being receded means that I had a loose display cable — thank you for that diagnosis. But resetting the PRAM? I watched the receptionist press [option + command + P + R] immediately upon drop off, and you want me to pay $ 120 for that when it wasn’t even the problem? I asked what antivirus program that he was trying to charge for installation on my mac: Soho Antivirus — a FREE program. And to «repair» my hard drive that’s not even broken? Maybe they meant my permissions, but I didn’t even ask, because it was just silliness. (They lastly tried to upsell me a battery — which is broken, granted — by increasing the total from $ 120 to $ 330. BATTERIES DO NOT COST $ 210 PLUS SHIPPING.)
Thankfully, he didn’t push for the $ 120 when I said I would just take the «cables need receding» diagnosis for $ 40, but I was prepared to ask him to put things back to how they were so I could open it up and re-​plug the thing in myself.
I probably will not be returning, as my experience here was entirely too awkward. That, and I have no idea if they’ll be charging me in the future for something legitimate or something ridiculous.
All in all, it felt like a bunch of smoke and mirrors — so, reader, do your research before-​hand and be very careful about what you’re paying for if you decide to come here.

I was really surprised to find a full service authorized Apple repair facility in Gainesville. these guys know their stuff and are really friendly.
There hard to find there off the corner of 34^th and university behind the USP store and work mostly by appointment.