Delta Community Credit Union

I left a big bank for their lack of customer service. I joined the CU in hopes of finding much better customer service. While the politeness of everyone I have dealt with is above the standard, I have to admit, Delta Community CU has pretty tight restrictions on New Accounts. I can’t make deposits at the ATM, I have to leave them in the night drop. They placed a 7 day hold on a check from the largest corporation in the world… because I have a new account. My direct deposit I have set up from my employer is double the amount of this check… how much risk is it really? Granted, all of this is probably listed in the pages of rules and regs that we never read, so shame on me… and I understand the fraud side of it, so they have to protect the customers… but it just seems like it is one road block after another trying to deal with them. I don’t work near the branch, and by the time I can get there, they are closed, so I do a lot of online banking… or I have to go see them on Saturday morning. Seems like a big pain in the neck to have a bank account…

I appreciate a bank that sees you as a somebody and not just a number like the big mega banks do. And if there is a problem they will take care of right there instead of putting you on a list or keep you waiting.