Charter Communications

A lot faster than Comast, which is the only other ISP in the area and about $ 5/​month cheaper too. The internet is spotty. I have an outage almost every day (sometimes multiple) but the outages last five minutes, tops. Speedy internet, and pretty good customer service.

Consistently HORRIBLE service. Cancelled for my parents and set them up with AT&T for internet and DirectTV for tv instead… now they don’t have any problems.

I’ve never ever had to put a Cable Company on speed dial because of all the problems, but there is a first time for everything I suppose. If it weren’t for trees around my house, I would be on Satellite service. Even with the loss of signal during bad weather, I would have better service than I do with Charter.

This company some how continues to find ways to make me hate them. now by cutting off all my digital capable tvs unless I pay ransom by renting an additional box for each extra tv in the house. Their customer service is horrible, their internet goes out all the time and after you wait on hold they always try to blame it on your router because they never can find any problems on their end. Then it miraculously gets better. Oh if I just had any other option.

Would give 0 stars if possible. Don’t make the mistake of using this provider! I have had to be a customer for 5 years due to my apartment complex. I can not wait to move to drop them!

Zero stars. Don’t make the mistake of signing up with Charter!
Look at Charter’s terrible reviews everywhere. Consumerist magazine (not-​for-​profit subsidiary of Consumer Reports) calls Charter the «worst company in America.» It’s no wonder Charter went bankrupt a few years ago.
This sleazy firm’s business practices include:
— cutting your satellite cable, then insisting that customer fight with Charter’s 3^rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it.
— moving your first bill due date ahead after first bill, without prior notification (told this is a «standard» Charter procedure on 2^nd bill)
— insisting that customers wait 45 days (unbelievable but true) for Charter’s Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-​time payment prior to the interim due date (as a safety measure)
— moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice
— migrating from helpful humans to speak with or chat online (about no-​service issues) to worthless automated systems
— poor no-​service reliability
I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you’ll love Charter!