The Metis Spa

By nature, I am not a vengeful person, but as a business owner myself, my experience with this company has me incensed! Earlier this year I bought a faveroo for a pedicure, $ 20 for a $ 40 Signature Pedicure, you know the deal. I tried off and on for months to reach this spa. Turns out it is a one single person company, which is fine, as long as they can professionally manage their business. There is no web page and no e-​mail address. The sole way to reach this person is to call her on her cell phone, and leave a message, and she would call and leave me a message. She was never available when I was available. Today I finally got to speak with her in person to try to set up my appointment which expires on November 1^st. She had only one appointment before the deal expires and that was on Monday at 10AM, which I cannot make due to a regional meeting. I asked her if we could look at the next week, and she said sure, but you’ll have to pay the difference. In other words what she was willing to do for me is give me the value of what I paid, so I would have to pay another $ 20. I appealed to her reason and business practices, but she simply said, I am sorry it was so hard to reach me, but there’s nothing I can do about it. As the owner of this business, what would it have cost her to honor the coupon because of the difficulties in reaching her, and that fact that when I finally did, she was all booked up? Buyer beware, before buying one of the bazillion daily deals, be sure that you are dealing with a legitimate business!