Raleigh Geeks

total fraud. seriously!!! just look them up on wral. also, fuquay computer shop has a review from the guy featured in the video on wral trying, pathetically, to «boost» his reviews. just avoid this place at all cost! for real!

Beware, Beware, stay away and warn everyone –I wish Unilocal would do negative stars-​it won’t let me post unless I pick a star, but they do not deserve even a 1.
I have heard horror stores about people being taken, but never thought it would happen to me. This place has had my computer for going on 2 months. First they said that it would take 3−4d and charged my credit card before doing any of the work (almost 700.00). They said they would call when its was ready & never would call and when I asked why «we have to many customers to call». They have never apologized and this last time when we asked (a month later) about the computer the guy said it was «F…», but he could sell us another one for an additional 150.00. When we said we just wanted our money refunded he said he would have his boss call us, he never did. They have just given us the run around, I question what they even did to the computer. They charged us an exorbitant amount to fix the computer that they didn’t fix & they won’t give us the computer back. Had I looked them up earlier (had no computer at the time) I would have seen a slew of negative reviews and that they have a F rating with the Better Business Bureau. We are looking to file a claim against them with the courts and have asked Diane Wilson with ABC 11 for help.
12/​17/​2013-​Update-​My credit card company was very helpful (Yea Chase) in getting a refund on the repair charges (since they repaired nothing); however RG felt that gave them permission to keep my computer. They claim that «your husband said to keep the computer we just want our money refunded», which he never said. He said, when the guy stated he couldn’t give a refund because of the parts they had installed, to keep their parts and we wanted a refund. So now the guy said that he no longer has my computer that its at their «warehouse». He was very rude/​hateful and there is no arguing with the guy he feels by getting loud that he proves his point, but he just came across as a unprofessional buffoon that has no morals. I know in my heart that Karma is bond to get them.

I wrote a bad review on this so called business about 2 months ago and it is not here??? DO NOT DO BUSINESS WITH THEM. I HOPE THE CHANNEL 5 STORY PUTS THEM OUT OF BUSINESS. I dealt with the store in Apex. My laptop is still not right. I have decided to replace it… Why was my review removed???

I have never actually dealt with a company that had such shameless determination to fail, so I guess the one star can be for consistency. Here is my tale of woe, flush with incompetence, disrespect, and mythical creatures (there was a troll). You’ll laugh, you’ll cry, but most importantly, you’ll avoid this place like the black death.
I dropped my phone off in Fuquay in May, with a charging port that I had already purchased, and simply asked them to solder it in. They said «We have an infrared machine in Raleigh only, but my roommate works there so I’ll have him bring it there and bring it back here in a couple days». Week later, no word, no one knows where it is. Week after that, they confirmed it’s in Raleigh, said they would have it sent back to Fuquay «tomorrow morning». Week after that, still not in Fuquay (they must have meant a different «tomorrow»). I stop in again, the manager in that store (cue the troll) was obnoxious, rude, insisted on staring at something over my head (not unsettling in the least), and says «This is why we don’t send phones between stores anymore, because of these issues», as if it’s MY fault that they had a process in place that was clearly too elaborate for them to handle. Fast forward a few more weeks, I have a back and forth with another guy (who literally forgets who I am from one conversation to the next), and he FINALLY tells me «The phone is here in Raleigh in pieces, not fixed, but we have new charging ports coming in and we’ll fix it and give it back to you free of charge (I recorded this conversation because at this point I’m literally astonished at their ineptitude, and don’t trust anything they say). It is now September, and after months of increasingly maddening interactions, they finally had a manager call me back to say «We tried to put a new port in it and it just failed, so you can pick the phone up any time». He claims the phone will be in Fuquay tomorrow for me to pick up, but I now know that they have their own language that includes the word «tomorrow», which bears a very different meaning from the English «tomorrow».
I gave them EVERY opportunity to make this right before deciding to review them, and they just failed spectacularly. Now the phone is STILL broken, and worth significantly less than it was when I dropped it off (my intention was to quickly sell it). I should have read reviews first, but they were in my town and I went on a whim. Lesson learned. I’m not saying you should not go there, I’m simply saying if you go there you will forfeit your belongings and run the risk of committing a felony in your rage.

I assume this is the «Raleigh Geeks» computer repair since it’s the same phone number and address…
The only reason I gave this store one star is because «zero stars» is not an option. Negative stars would have actually been more appropriate.
I brought my macbook pro in with a cracked screen and was met with a, «no problem, this will be done tomorrow.» That was the first lie. Then it will be done in a couple of days and they will call… Second lie — they dont call. When you call they are completely unprofessional and do not introduce themselves and they are always, «working on your computer right now.»
Finally after two weeks I had lost all faith that they could even fix it and asked for my computer back but they would not return it to me until I threatened to call the police! After that the manager said to me not to come back — GLADLY!!! Now I know why he doesnt want me back. My computer (that only had a cracked screen and was otherwise working great) will not boot up anymore! What did they do?
Ben M. — thanks for trying to save another innocent victim but I did the wrong thing and didn’t check Unilocal before entering this place of business.

Warning! Check the BBB. This place has more tricks than the Cheshire cat. They refuse refunds, change parts in your computer without informing you, service that takes weeks to complete, staff that routinely changes names, etc. The owner of this and 3 other stores was arrested for fraud! It’s in the paper. Avoid them. Google the name and fraud, great reading.
Update — I saw in the Raleigh News and Observer last week (May 5, 2014) that the Attorney General has just shut this place and it’s affiliates down! Well done, AG, well done.