Sally Beauty Supply

After being a customer for over 7 years I decided to go to CosmoProf. Today I went in and the cashier irritated me (girl with green colored hair or whatever color that was). Not only was the cashier rude and unwelcoming but she told me my membership expired a year ago when I had just renewed it a couple months ago. I’ve made a couple purchases since then without a problem. How can this be? Especially when the customer PAID to keep the membership up to date. She didn’t even apologize or try to figure out what happened. I will not be going back nor will I keep recommending this location. Extremely disappointing. I feel bad leaving this review because there’s 2 girls in there that are really nice.
Get it together Sally’s.

Very bad customer service. The girl with parts of green hair was arguing with me the whole time I was there. She was trying to charge me the difference for the free product I got with the buy 2 get 1 free deal and the free product was the cheaper than the other two. I didn’t mind to pay the difference but wasn’t happy with the service. Even after manager gave her permission to write that off she still argued trying to prove that she was right… no customer service skills whatsoever… Very unprofessional… not going back to this location

This place is just horrible as a guy i was ignored and i needed help since i never really do my hair the girl in the pink hair and the thicker girl were horrible never bring you business here

I went to this location the past 2 days because I was looking to get the red out of my hair and dye it to a darker brown/​almost a purple type of color.
The first day I went, a short chunky red haired young girl rung me up at the register and I didn’t get the nicest attitude from her. I bought the hair dye and solution and had my friend dye it for me that night.
The second day I went, which was today, a different girl helped me out. I don’t remember her name but she had purple and blue hair. I explained to her what had happened (my hair had come out to a light ish purple color last night after dying it and I wasn’t satisfied with it) and that now I was looking for a semi permanent color to darken my hair to a plum color.
I told her that my hair was a red tone before I did all of this and that I was originally looking for a «violet brown color, not so much red» and she said in a really rude and condescending tone, «violet IS red.» Like.no.violet isn’t red. Violet is a dark purple color. I didn’t know what to say because I didn’t feel like arguing with a «professional» but she sure wasn’t very friendly with me throughout the whole ordeal. Maybe she’s racist.
I had gone there today hoping to get a helpful, professional opinion but only received a rude one in return.
To the girl who has that purple/​blue hair, you are not even close to being a professional. I hope you will get that stick out of your butt and be more helpful and kind towards those who need help with their hair. I am aware that I am not as knowledgable with hair products as you are, but for goodness sake please treat others with kindness and patience. I regret going to this location and never will again, despite how close I live to it!

I called to see if this had a specific color so that I wasn’t driving around to every Sally’s on my only day off. The girl on the phone said «yeah of course we have that, we have a bunch» then I get there and it’s the only one of the pastel colors they were sold out of. So now I’m on my way to the Sally’s in la habra… Thanks for nothing

Today I went to return something to try to get the online price from there website (price match). When I told the cashier what I wanted to do she said let me call the manager. So it turns out they only do price match from other stores but not from there own Sally beauty website… I call that BS. Everyone does price match now a days… Get with it!!! Grrrr… Great customer service Btw…

So I walk in and one of the girls asks if I need help, I tell her what I am looking for then she charges forward straight at me, she would have bumped into me if I didnt move out of her way. Then she shows me the wrong product that I wanted, I asked again so she then she points at another shelf and says they are out and walks away. Well, I read the shelf tag and it was too the wrong product. The second girl at the counter just stood there and made stink faces. The whole time someones kid (one of theirs?) was terrorizing the store running and screaming. The place was a mess, dark and grungy. I will never go back. What a waste of time.

Not so friendly staff. Conflicting policies (I can/can’t use my phone # to get my student discount).