Ruche

My closet is filled with cute dresses from Ruche and they offer 25% off New Arrivals weekly. Opt for Warehouse Pick-​Up. You get 10% off your order and can pick up at their ADORABLE headquarters. There’s instagram worthy shots EVERYWHERE. It’s seriously straight out of Pinterest. Once you pull up into their parking lot. Look for the heart, shipping container painted shades of pink and you’ll know you’re in the right parking lot.
They recently opened up a showroom. As if I don’t shop enough, I couldn’t help buying a few more things in-​store! It’s a wonderful new experience being able to shop items I’ve seen online, in-​person. I’m always welcomed by Taylor or Noël. They’re so sweet, helpful and make my shopping experience enjoyable.
My new favorite spot to shop from! Such a hidden gem in the Fullerton community. Officially a #ruchette.

I’d compare the shop to Modcloth — vintage & sophisticated styles. I’m the crazy regular that goes to 98% of their warehouse sales and friday markets. After I learned about those, I only occasionally go back to full price online purchases (The thought of paying 60 bucks for something that I could get for just $ 10 at one of their sales petrifies this broke college fashionista). Every trip I make, I easily spend at least $ 100 – 150. Tip — these sales are cash only though, so make sure you stop at the bank before you go!
The owner, Mai, and her family are awesome! I’ve seen them on a few occasions and they are so genuine and have a passion for their online store. I remember going to one of their friday markets and just throwing it out there that they should have shoes and purses — low and behold, Mai was there and decided right there and then that she’ll throw some in at the next sale. As a regular, I can honestly say that I haven’t had a poor customer service experience with them.
As others mentioned, they also have punch cards for your visits to their HQ/​store in Fullerton. 5 punches = a $ 15 giftcard (:

In addition to being an online retail store that carries vintage inspired clothing, this location has become a brick and mortar store as well!
I usually order online, and their shipping is quick and efficient. There is a weekly discount of 25% off for new arrivals, which I try to take advantage of if something catches my eye. If I am in the area, there is an option to pick up and with the local perks, you get 10% off a full priced order and a punch card; every 5 punches on the card is equal to a $ 15 gift card! Keep in mind that you have a choice for in-​store or online for your gift card. Occasional warehouse sales are phenomenal, with everything going for $ 10. I’ve been able to get some lovely dresses and tops for amazing prices during these sales before. Dressing rooms are available too, but only during the warehouse sales.
Having the brick and mortar store available is nice if you are nearby because you get a chance to see the items in person and try them on before you buy. The selection is limited, since the space is similar to a small boutique, but a wide variety of styles are available from Ruche and their sister store Threadsence. The staff was really helpful when I had questions about the clothes and were very patient while I decided on what I liked. I ended up getting a burgundy floral dress and received tons of compliments the day I wore it. The in store hours are from 10AM to 6PM Monday and Tuesday, and changes to 10AM to 7:30PM Wednesday to Friday. They are closed on the weekends.

I used to love this site, not so much anymore. Customer service is SUPER SLOW and Taylor is rude and has no inkling what customer service entails. It took two weeks for her to respond to my question regarding a return, and she basically said she was right. That is fine if you are «right», but maybe offer to work with the customer vs. winning. Oh well, I will not return.

I love their online store, in fact last week, I shopped 3 separates time with them.
But the customer service (Taylor) is super slow and rude.
Slow respond (one email a day respond, very complicated exchange).

It’s a hit or miss store.
I’ve only been to the warehouse sales and they are utter chaos. The first year I went, I got a couple of cute outfits even though there was no dressing room. I had to guess if it fit me. I was so stoked I got a couple of dresses for $ 5. There were some clothes that were ripped or had holes in the sample sale so you have to look carefully before you buy. A lot of the clothes were too small for me :(. Some girls were pros and came wearing tank tops and shorts to easily try out the clothes.
I came the third year of the sample sale and it was very disappointed. I walked away empty handed after waiting in line for 1 hr. Way too many girls and not enough selection. It’s better if you have a girl friend to lookout for you clothes and stake a spot to wait. I came alone so it was much harder to find clothes for myself when all the girls were grabbing for themselves and their friends.
They moved the sample sale location so it’s no longer in their warehouse. Hopefully there’s a dressing room, more selection, and no damaged clothing. All the clothes in the sample sale are $ 7.
The Ruche website is pretty easy to navigate and organized. Prices are on the high end. Quality isn’t very consistent since the fabrics differ by brand.

Although the clothes look cute, most of them are on manikins making it difficult to see the fitting well. Having customer reviews also helps solidify a purchase, so I recommend that they update their website to accommodate that.
The warehouse is in a pretty odd location and if you don’t get to the right entrance, the door tells you to go through the gate. However that gate was locked and covered with wood, so that was weird. I ended up walking around the block to find the correct side of the building entrance. When I finally got there I felt rushed. :/​They are quick at responding to emails so there is that.
One of my purchases, wasn’t sealed as properly as the other. The plastic bag it was in had two holes. They normally fold your item (assuming you bought clothes) in a plastic bag, then all of your purchases bundled together in tissue paper.
After 5 pickups, you get a $ 15 gift card. Not sure if I’ll be back, as it is a bit pricey and the fabric quality of my two items seemed a bit on the thin side.

They are very nice. Theyre pickups are from a nice warehouse in fullerton. I believe you get a discount for local pick ups! I love they’re punch hold for every time you pick up something (5stamps = $ 15 dollar gift card)
A few things that they can improve on are:
Having sizing and lengths for each size rather than just for small since women all have different body forms and shapes and sizes! Also, reviews of each item would be nice so when you shop you buy with confidence. I love reviews but they don’t have it on their website.
Wish they could have sample clothing to try on, that would definitly increase confidence and more buying from customers.
When you get there I do get the feeling like they kinda want you to leave… soon. Maybe its just me. :p

Ruche has very cute, unique clothes, but they don’t have customer reviews on their website and they don’t make returns easy. It feels like such a gamble buying an item of clothing (especially when most items are not pictured on a model in the photos) without seeing what other customers thought. And then if you take that gamble and the item doesn’t work out, there is no return label in the package, so you have to make your own label and go to the post office. Customer reviews are standard with online shopping now, and competitors like Modcloth and Anthropologie all have them. It’s time for this store to catch up.

When I opened the sealed package that contained the Monarch Floral Blouse I had ordered, I noticed it had large dark smudges all across the front/​back of it. Near the sleeves, there is also black speckling that almost looks like it could be mold. Either there was water damage to this shirt at the warehouse or this has been previously worn.
I’m extremely disappointed in my purchase. The garment in question was obviously not checked prior to leaving the warehouse, because there was no way it could withstand this type of damage during transit, while allowing the other two items to remain spotless. I have in the past received a lace shirt which had a large tear along the side seam, but I was able to repair it.
It is too costly to continue paying for shipment of defective items. This will definitely be my last purchase.

I’ve been a Ruche shopper for some years now, since their old location! I really like their style and their unique collections. Some pieces are on the expensive side especially when they look like forever 21 type items but other times you can find something really great and stylish for your closet. They do have great sales and promos often so if you sign up for their mailing list, you’ll always know when to shop. :)

I recently discovered Ruche online and immediately loved their clothing. Even better, their offices are nearby and they allow local pickups. I placed two orders and received a confirmation email that my orders were ready. When I got there, I was greeted by a friendly employee who quickly brought my orders and allowed me to try them on right then and there (i think her name was Leeda??). One of the dresses didn’t quite fit so she processed my return immediately. She tried to find me a smaller size but when there wasn’t one available she signed me up for an online re-​stock notification. I work in the apparel business and this was outstanding customer service! She was very helpful without being pushy at all. I will be shopping here again and telling my friends! Thanks Ruche!

Oh Ruche, how do I love thee? Let me count the ways:
I live locally, so I always head over to their adorable warehouse for local pickup, where I am greeted by their awesome customer service team. Even when I had a defective item, they were all smiles and totally accommodating and replaced the item immediately. Not only are their clothes adorable, they offer a variety of awesome brands like the eco-​friendly Mata Traders and the cutest stationary from Rifle Paper!

I’m pretty surprised to hear that customers were struggling with the customer service. I’ve had to a couple returns here, but they’ve all been smooth sailing for me! Usually, when I return an item, I feel as if I have to come up with an elaborate reason why I’m returning it – maybe it’s my guilty conscious calling out to me. For some reason, at ShopRuche, I don’t feel that way. I really just had to tell them that I didn’t end up liking it in person after all, and they just smiled, apologized, and credited me back the next day.
The thing I like most about ShopRuche (other than their super cute clothes) is the fact that they offer local warehouse pickup. I don’t know about you, but I don’t know any other online store that allows you to do this. Given that I live in Huntington Beach, it’s pretty accessible to me.
ShopRuche has new arrivals literally, like, everyday. Just to make you feel better on Hump Day, they offer exclusive deals every Wednesday. This is mostly when I go to shop on ShopRuche. Who doesn’t love a good deal?
I always do local store pick up to avoid the shipping fees, but also because I like the fact that they have a dressing room where I can try on the clothes. If I don’t like an item, I can return it right then and there.
I would choose to shop online at ShopRuche before I had to force myself to get to the mall.
The only hard thing is that sometimes, their clothes are not featured on models, just mannequins, but like I said — they’re super easy going with returns. For everything I’ve ordered, the clothing items fit true to their size chart.
Overall, I couldn’t ask for a better online shopping experience!

Sells cheaply made stuff that arrives defective and then harasses customers when they try to return it. DO NOT DEAL WITH THESE PEOPLE.

If I could do no stars I would. I am really disappointed with this site and their customer service. I purchased a pair of fallen leaves booties from them that I absolutely adored. I wore them for less than a month and they have completely fallen apart. The heel is rapidly wearing, the shoelaces snapped in half while i was gently tying them, and the rings around the shoe lace holes are popping off right and left. I emailed them to tell them and asked to return them as they are in such poor condition. I received an email back and the customer service rep told me there was nothing they could do since the shoes were already worn and it was past the 30 day return window. I’m sorry, was I supposed to predict the future that these booties wouldn’t last 30 days? Well made shoes should last longer than a month and a good company would reimburse the buyer. These booties were $ 50.00 plus shipping and handling and that money was wasted on a poorly made product. Their customer service is absolutely awful. Caveat Emptor ladies and gents.

Note that this is an online shopping site, but you can pick up your purchases at their warehouse.
Saves you shipping costs if you live close enough =)
It’s like Modcloth… But not. I love their vintage/​modern clothes and accessories. And they have a good supply of clothes that go past my knee. I hope they get even more of those =p They can be quite pricey, though. It’s obviously NOT Forever 21.
And unlike Modcloth, you cannot review the clothes on their website. Best that you can do, is buy it, hope that it fits, and return it. You are responsible for your own shipping, but if you are like me, I just wait till I see something I like again, buy it, pick it up, then also drop off the previous order.
Response via email is quick, even returns (that are dropped off) are processed the same day, if not the next. The girls at the warehouse are friendly, and I don’t mind waiting 10 minutes at times, when my order isn’t ready. There’s a cute seating area. Too bad you can’t just walk around the warehouse and try clothes on!

Super cute, feminine clothing with vintage flair… like Anthropologie style, at H&M prices! They also have bridal, tons of cute shoes, and children’s clothes. So far I’ve only ordered one pair of shoes from them, but they were a great price and decent quality, and their customer service is friendly and responsive.
They are an online store only, but if you live nearby, you can pick up your order at their warehouse in Fullerton and save a few bucks on shipping. Will definitely be back for more!

This business has a lack of customer service. I recently contacted them in response to a technical fault they were having on their website during their labor day sale. The item in conflict was a dress that displayed one being available yet did not provide a drop down arrow that allowed me to buy the dress. I contacted the customer service and they responded that they were sorry for the inconvenience but that they would not honor the sale price even though it was their technical fault. They had no one on staff during the sale as it was the weekend and the holiday and when they returned they decided they still would not honor the sale price due to the technical fault that did not allow me to put said item into my basket.
Their non-​sale items one could add fine to their online basket. It was sale items that were having a glitch.
I am truly embarrassed to have recommended this company to so many of my friends and family. They may have beautiful dresses in a vintage style but if their customer service is not in favor of the customer how can anyone trust buying from them online? I certainly do not trust them with my money if this is how they treat customers. I recommend Modcloth or ShabbyApple instead which have consistently good customer service.