Kohl’s

Here is what I just emailed to their main customer service email address.
They have a STORE FEEDBACK page. Probably goes to a dead email address.
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I wasn’t going to send you a message but you sent me a 15% discount email 24 hours after I expected it and I saw the link to this page.
I am fed up with my very first visit to your store. It is out of my way so I never went to your store before. I saw your TV ad about Father’s Day specials and decided to go.
Well I wasted over an hour of my time and a gallon of gas in 101* heat. I got to the store at about 10:45 AM on Father’s Day Sunday. I had $ 150 in my pocket. I needed new jeans and a few shirts.
I went to the men’s dept and looked around. I could not find what I wanted so I looked for help. NO BODY!!! I did find a girl, in the shoe dept, who tried to page me some help but NO ONE WAS SCHEDULED for Sunday at the time. She was as helpful as she could be but it was not her department.
I asked for the store manager. I was fed-​up by now. It was a Fathers Day sale and no one to work such a huge department. She said he/​she was away at lunch. It was only 11:30 in the AM and this person was already at lunch? Seems kind of odd she just spoke with him/​her a few minutes earlier about one of my questions.
The question could not be answered and he/​she probably told her to get rid of me and he/​she «was out to lunch»
I just came from Unilocal and it seems the whole world feels the same way I do. they all have their story but it points the same way.
OK, you can delete this now. I am sure upper management does not want to hear another customer service complaint.

I was there not too long ago, I was looking forward to doing some shopping and making my last payment on my cc. I’m browsing threw the store with my drink in my hands and listening to music. of course it being me, the straw gets caught on my earphones and slips out of my hand. Of.Course. I rush to find someone. Can’t find anyone, so I go to the registers where half the store is and tell the first person I make eye contact with. I’m very apologetic and guy says nothing. I feel really bad, I apologize again. Says nothing. I feel horrible as it is. I go back to the scene of the crime to make sure no one step in it or slips. A lady (customer) approaches the area. I let her know to be careful. She’s so kind and realizes I’m supper embarrassed and tries calming me saying it seems like something she would do. It helps, so now I’m just waiting for someone to come clean it up and someone finally arrived and once again I apologize and the lady says nothing, shakes her head, Rolls her eyes and starts cleaning. I feel horrible. how do I even approach the cashiers to make my purchase? How do I make a payment after that? They made me feel like crap. So all I could do is take everything I had gotten back to their original place and sneak out the door. I’m sorry! I really am, but I’ve worked in retail before that’s not how you treat a customer. I can’t wait to make my last payment, close the cc and never set a foot in that store.

Kohl’s is a decent department store that sells a variety of things from home goods, shoes, jewelry, toys, etc. They occasionally send good coupons that don’t have ridiculous restrictions like some other department stores at the mall.

I love Kohl’s. They carry clothing for petites, plus size, kids, womens, mens, plus jewelry, accessories, undergarments, bedding, toys, housewares, and more. They have a layaway/​returns desk, in the back, with restrooms and drinking fountain.
They offer free wifi, have music piping through their system, many cashiers to assist and help the line move, charitable purchases/​donations, and the best coupons/​deals, via email, text, and mail.

Kohls grossly over prices all their merchandise and jewelry to show customers they can get big savings during sales. The only way to shop at Kohls is either clearance items for with 30% off coupons with Kolhs cash and starting a new charge account
70 percent off for clearance
10 dollars Kolhs cash
15 percent off for opening a new account
30 percent off with mailer coupon
Now there is your big deal
A $ 100 item with the above discounts Could net you a total charge of $ 7.85 however most stores would charge $ 65 or $ 75 for the same items to begin with
But in the last year Kolhs has been sued through class-​action to reduce their gimmicks on sales. Through Nike and other vendors they no longer except 30% coupons
Kohls will go by the wayside such as Mervyns department store but in the meantime take advantage of all their coupons and discounts because they do overprice everything in the store

I wish i could give no star or negative star to this store’s management.
My brother in law, a friend and his brother and I went there on Thursday to buy 3 playstation 4 and get the free movie tickets. We got there at 1pm and there was only 3 persons waiting. we got our playstation 4s but we DID NOT get our movie tickets. We went to customer service looking for the manager whose name is CHRISTIAN and he didn’t want to address the issue that he screwed up by not giving us the movie tickets. He did not even try to help us solve this issue. He said «there is nothing i can do.» WE WAITED IN LONE FOR 5 LONG HOURS TO BE TREATED LIKE THIS? This is unacceptable. We will call corporate office to address this issue.

I don’t really expect much when I go to a department store. I want the sales people to leave me alone while I am shopping, and be available when I have questions. Either at Macy’s, Nordstrom, Sears, or at Kohls, I don’t want to be bothered when I’m shopping. I usually have a pretty good idea of what I want when I go, so I’m dialed in and buy what I want and leave. Kohls usually have racks of clearance items, and are usually are discounted at least 60% from their regular retail price. Once in a while I get a coupon for 20 or 30 percent discount, so every time I buy a clearance item with the additional discount, I come out like I’ve really saved a lot.

I keep coming here because I have a kohls card and I can buy my son clothes here. They do have vans clothes and shoes. But the customer service is horrible. If you ever put anything on hold don’t expect to get it back. You will end up waiting in line for a hour for them to look for another 30 min and they come out and tell you it’s gone. This has happened to me multiple times.

Khols=Walmart in Detroit on Black Friday
Every single time I go to Khols there is a line at the register miles long, no one working the fitting room where there are kids screaming and crying! There is no employees helping me and the lines are completely slow! Every single line! I am officially done with Khols never going back! 0 stars for u

Normally I like Kohl’s selection, particularly their women’s clothing, but I’m irritated after today’s visit. We are in So Cal in pool/​beach country at the onset of summer, and they don’t carry swimwear for women. Men, yes. What?! Disappointed. I would’ve appreciated even ugly ones. Now I have to remember to call ahead to confirm whether or not they carry what I consider the basics.

Pros:
— Good store layout, variety of things to get from women’s clothes to Levi’s to socks to lingerie to perfume
— Coupons come in the mail often for Khol’s credit card members
— Local and close to my house
— Plenty of parking
Cons:
— Prices are really high even though they give from 10%-30% off
— Sometimes there’s good stuff but it’s hard to find a good thing

Store related:
GOOD LUCK trying to find anything. This place is a hot mess. Hangers almost never match the actual size. Clothes end up in the wrong spots, so you have to pay extra close attention to the signs. The clothing doesn’t even mismatch close to the original. Grab a size 14 and an 8 is on the hanger. Ridiculous.
Customer service related:
This store has terrible customer service. I went to return
something and also returned the coupon I was given for $ 10
off. The employee at customer service gave me back the
coupon and said I didn’t have to return it.
I went to the Kohl’s closer to my home to purchase something
and when I got up to the register I was not allowed to use it
since I had returned the item. I explained I had been given
back the coupon, but apparently that does not matter.
I called the Fullerton location to let them know what
happened and that I was very displeased. The employee just
said, «Sorry about that. Have a good night.» I immediately
asked to speak to a manager because that is unacceptable
and his tone held not even an ounce of fake sympathy let
alone real sympathy over my frustrations.
I explained this to the manager and said that is ridiculous.
That as a customer I have a right to explain what happened
due to their error and failure to adhere to proper procedure.
That I deserve much more than a brush off. She explained
why I did not receive the coupon back and said she would
talk to the employee. Very, very dissatisfied.

Well I ordered two black blouses online and the receipt says black but I received two white ones in the mail. No biggie, mistakes happen. So I went to this Yorba Linda location to hopefully exchange them or at the very least return them. The man who helped me at the returns office was a delight and he told me that the system says there is only one and he called another associate to assist in finding the one. Well she was less of a delight but it wasn’t because she couldn’t find the shirt (I get it people move things around making it hard to locate them) but she was lacking in customer service especially compared to the first gentleman I worked with. I overheard another associate tell her that it’s probably misplaced then she turned around and told me that they don’t have any more in stock, which felt like a line and made her look silly. Point is be honest with your customers and help solve problems don’t just make excuses and leave me hanging.

I recently stopped into Kohl’s for the first time because I was in need of a new bathing suit and I was impressed by the men’s section. On my first trip, I found a nice looking bathing suit (that even my fashionista daughter approved of) at a decent price and have since returned a few times. I’ve now picked up a few polo shirts there on great sales. This is definitely a good store to check for inexpensive casual wear. I will be back.

Not much to say here. It’s Kohl’s. They got some good stuff, and some not so good stuff. BUT the folks are really nice.

Definitely my favorite khols so far. Soooo many good deals. I found very nice shirts for work under $ 10, and I even bought a t-​shirt for $ 4.
Yeah I know! I couldn’t believe how inexpensive this place is. I also have to commend their organizational skills. Everything seemed to be well placed in an appealing manner.
This store is one of the biggest khols I have been to. I definitely prefer it over the others. Make sure to stop by!

Kohls always impresses me every time. Prices, quality, and customer service are always awesome. This Unilocal I want to talk about the experience I just had. I bought a juicer about 6 months ago but wasn’t able to use. I now am able to use it and decided to start juicing everyday for 15 days. I get all sucked into the juicing lifestyle: watching documentaries, pinning juice recipes on Pinterest like nobody’s business and filled my fridge with fresh fruits and vegetables (sorry to my husband that there wasn’t very much room for your food. Maybe next week). It was a glorious start and I was on a roll! I was living the juicing life! Until, 3 days into it, my juicer BROKE! The motor base unit popped up breaking the plastic and damaged the blade beyond use. I was devastated. I sat there and stared at my juicer for a few minutes wondering how it could betray me so. Then it hit me! Kohl’s has an amazing return/​exchange program! Even though I most definitely recycled my receipt when I got home because I’m a great Californian I knew it wasn’t going to be an issue because they don’t require receipts for exchanges. I carefully put everything back in the box, came back to Kohl’s and Briana helped me. She was super helpful and chipper. Maybe she juices, too? Anywho, now as I write this review, I have a brand new juicer that hopefully will not break. If it does, I’ll shame it for letting me down, then load up and head back to Kohl’s because they’re pretty freaken awesome.
Thank you Kohl’s and thank you Briana!

I love this kohls it’s close and convenient and has a really great staff I always have so many people who assist me when I go in that it’s hard to keep up the names but I believe a woman named Lupe was very helpful and a gentlemen named Ricardo has helped me check out both of these two were very kind and informative. I go in there quite often! Thanks great staff at kohls!

I used to love this store. As time went off the staff is not helpful and their managers are even worse. Each dept is messy and not organized. I was looking at these pants that was supposed to be on sale, it listed the brand and everything but they didn’t come up on sale. So I asked a manager about this she like no they aren’t sorry. But there was over 10 of them on the rack. She still wouldn’t let me have them for the sale price. Then I couldn’t believe what she said next, she blamed it on customers just putting there after trying them on. Wow one I was shocked she would talk bad about customers and then also give me and mom attitude about the what was going on.
Makes me want to rethink about doing business there ever again.

I did some research and found out they price match! But in a lot of reviews I saw most time they would deny or make you jump thru hoops. Well I went into my kohls with my online add showing I could get item at brea mall. Kohls price 299.99 sears was 219.99 and they honored it! I got my Shark Sonic duo carpet and hard wood floor cleaner! After my kohls cash, kohls rewards money and 15%off coupon I got it for around $ 106!!! Score!!! I love my kohls store!

My only problem with Kohl’s is it seems like they mark their items high on purchase, then always have a sale, then always have coupon for 15%-30% off. Kohl’s cash is a nice promotion when on the promoted, but they Kohl’s Cash are limited to certain dates. Doesn’t help if you don’t really need anything during that time frame. For the occasional shopper, this doesn’t really help.
With all that out of the way, they aren’t quite Macy’s, but a few steps ahead of Target or WalMart. For the most part, this store is fairly clean and well organized. I’ve found their cashier to be friendly and I’ve seen supervisors/​managers pitch in to help make lines move quicker.

I have never been very impressed with Kohl’s (merchandise, layout of store, neatness of displays and employees), but today takes the cake. Bought 2 bras yesterday, got them home and hated them so I went back to exchange them for better fitting bras. I found two I really liked and went to make the exchange. So after waiting in a VERY long line, I was told I had to go back to customer service to do a return & then purchase the new ones because oopsie, my bad, one of the bras was $ 2 more than the original.(Stupid policy, don’t you think?)
When I arrive in Customer Service a young man was helping another customer and a woman was on the phone. Neither one acknowledged me (be with you in a moment? is that so hard to say?). When the woman got off the phone, she still said nothing and then made another phone call.
As it turns out, they wanted to do a return on the original purchase, hand me my cash and then have me do a separate transaction for the new purchase. The original purchase had a $ 10 off coupon and they would not honor it for the new purchase. Their justification was that it was only good for one purchase and I had already used it. BTW, my original purchase was YESTERDAY so it’s not like that coupon had expired.
Both employees wanted to argue with me about why it could not be used again. When I asked to speak to a manager, the woman smirked at me and said she WAS the manager. (But of course.) I returned my items and DID NOT purchase the new items, so they have lost a sale. Plenty of other stores sell the same brands, so it’s not like I can’t buy them somewhere else.
If this is the way Kohl’s treats their customers (and the example that the management sets), I would venture to guess that they will end up out of business like the Mervyn’s store they replaced.
I know I will never shop there again… for anything!

Great Kohls. I find great deals here.
I receive coupons through my e-​mail and get great deals on everything.
Signing up definitely helps. Kohls charge card does as well.
Happy Shopping.

I don’t normally shop here, but once in a while I do come here when they sent out the $ 10 off anything coupon. They good a pretty good selections of items, got a dress shirt and a pair of jeans last time I came here.
I mainly do most of my shopping online, but whenever they send me the $ 10 off coupon I would come here to spend some money.

This Placentia location took over an old Mervyns property that was unused entirely. Unfortunately its a very small store as far as most Kohl’s go.
They dont have very much clearance stuff which is a huge disappointment to someone like me, but they have a decent selection of their standard fare.
I like the location but they just dont have the stuff that you want when you are on the prowl for great cheap sales prices. But the store is kept clean, tidy, organized, and it works well even if it is a bit small. Check it out when you are in the neighborhood.